Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent for a leading provider of cloud-based storage and file synchronization solutions. In this role, you will play a vital part in delivering exceptional support to our Dutch-speaking customers, helping them maximize the utility of our innovative services.

Responsibilities

• Provide support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding cloud storage services, ensuring they understand how to use the product effectively.
• Troubleshoot technical issues and provide actionable solutions to enhance user experience.
• Document all customer interactions and feedback in the CRM system for future reference and quality improvement.
• Collaborate with the technical support team to address complex issues and escalate when necessary.
• Stay updated on product features, updates, and industry trends to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Swedish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is an excellent opportunity for individuals who are passionate about education and technology, and who are eager to support learners in achieving their educational goals. As a Customer Service Representative, you will assist students and educators with inquiries regarding e-learning platforms and educational resources in Swedish.

Key Responsibilities

• Handle customer inquiries related to education services, course offerings, and the e-learning platform via phone, email, and chat in Swedish.
• Provide guidance on the use of e-learning tools, enrollment processes, and access to resources.
• Assist customers with troubleshooting issues and provide effective solutions.
• Document customer interactions thoroughly to maintain accurate records.
• Work closely with product teams to stay informed about new features and updates.
• Collaborate with educators and administrators to enhance user experience and engagement.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for Slovenian Speaking Customer Service Representatives in the dynamic Social Media industry. If you possess a passion for social media and enjoy engaging with customers, this role is tailored for you. You will be responsible for assisting users with their inquiries and providing outstanding support while communicating effectively in Slovenian.

Key Responsibilities

• Handle customer inquiries regarding social media platform features, accounts, and general support via phone, email, and chat in Slovenian.
• Assist users with account management, content moderation, and troubleshooting common issues.
• Provide information about platform policies, security, and user safety practices.
• Resolve user complaints and technical issues promptly to ensure a positive experience.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to enhance user experience and address feedback.
• Stay up-to-date with platform updates, trends, and industry changes to inform users effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their experiences. As a customer service representative, you will assist customers in Finnish, providing support and resolving inquiries related to social media services.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Finnish.
• Provide guidance on platform functionalities, privacy settings, and community standards.
• Assist users with account creation, issues with logins, and general navigation of the platform.
• Effectively resolve user complaints and feedback to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-up and future reference.
• Collaborate with technical support and product teams to enhance user experience and service delivery.
• Stay informed on social media trends and updates to provide relevant and accurate information to users.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology and are dedicated to supporting learners and educators. In this role, you will provide assistance in Finnish, helping customers navigate e-learning services and enhancing their overall experience.

Key Responsibilities

• Manage customer inquiries regarding e-learning platforms, course offerings, and educational resources via phone, email, and chat in Finnish.
• Assist users with account setup, course registration, and technical issues.
• Provide detailed information about educational programs, features, and user guidelines.
• Resolve customer complaints and inquiries efficiently, ensuring a high level of satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with educational and technical teams to improve service delivery and user experiences.
• Stay informed about industry trends and product updates to offer relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you have a passion for digital communication and helping others navigate social media platforms, this role is tailor-made for you. You will play a pivotal role in assisting users with their inquiries and issues while providing top-notch customer support in Polish.

Key Responsibilities

• Respond to customer inquiries about social media services, account management, and platform features via phone, email, and live chat in Polish.
• Assist users with troubleshooting issues related to account access, content posting, and privacy settings.
• Provide guidance on best practices for using social media effectively and safely.
• Resolve customer complaints efficiently, ensuring a satisfactory resolution and positive user experience.
• Document customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with technical teams to escalate issues and improve service delivery.
• Stay informed about the latest trends in social media and platform updates to assist customers effectively.

Requirements

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are enthusiastic about online communication and dedicated to supporting users in navigating social media platforms. As a representative, you will interact with customers in Italian, providing assistance and solutions to enhance their social media experience.

Key Responsibilities

• Manage customer inquiries regarding account issues, platform features, and content guidelines via phone, email, and chat in Italian.
• Assist users in troubleshooting technical problems and accessing platform resources.
• Provide information on best practices for using social media tools effectively and safely.
• Resolve customer complaints and concerns in a timely and empathetic manner.
• Document interactions accurately and maintain customer records in the CRM system.
• Collaborate with product and technical teams to enhance user experience and service delivery.
• Stay updated on social media trends and platform changes to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social media platforms and enjoy assisting users while providing stellar support. As part of our team, you will engage with clients in French, helping them navigate their social media experiences and address any concerns they may have.

Key Responsibilities

• Manage customer inquiries related to account management, content moderation, and platform features via phone, email, and chat in French.
• Provide guidance to customers on best practices for using social media tools and maintaining account security.
• Assist users with troubleshooting issues, including technical difficulties and account recovery.
• Resolve customer complaints efficiently and ensure a positive user experience.
• Document interactions accurately in our CRM system for tracking purposes and follow-up.
• Collaborate with cross-functional teams to enhance service delivery and improve platform usability.
• Stay informed about social media trends, features, and policy changes to offer up-to-date information to customers.

Requirements

Job Purpose

The Digital Marketing Specialist will be responsible for planning, executing, and optimizing digital marketing campaigns across multiple channels. The role demands strong expertise in marketing tools, data-driven strategies, and the ability to deliver integrated campaigns that drive brand awareness, lead generation, and revenue growth.

At Mercier Consultancy MD, we are excited to announce an opening for Italian Speaking Customer Service Representatives in the Social Media industry. This engaging role is perfect for individuals who are passionate about technology and social media trends, and who enjoy providing exceptional support to users. You will interact with social media users, ensuring they receive timely and effective assistance in Italian, while fostering a positive user experience.

Key Responsibilities

• Respond to user inquiries about social media platforms, features, and functionalities via phone, email, and live chat in Italian.
• Provide guidance on account management, privacy settings, and content support.
• Assist users in troubleshooting issues related to their accounts and platform performance.
• Document user interactions accurately in the customer relationship management (CRM) system.
• Collaborate with technical teams to ensure rapid resolution of user issues.
• Stay updated on social media trends, policies, and platform changes to provide informed support.

Requirements