German Speaking Customer Service for Tech Company - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for a leading tech company. This position is perfect for individuals who are tech-savvy and passionate about delivering exceptional customer support. You will assist clients in German, addressing inquiries related to products, services, and technical support, all from the comfort of your home in Greece.
Key Responsibilities
- Manage customer inquiries related to tech products and services via phone, email, and live chat in German.
- Provide detailed information on product features, troubleshooting steps, and account management.
- Assist customers with installation and technical support issues, ensuring a smooth user experience.
- Record and document all customer interactions accurately in the CRM system.
- Collaborate with technical teams to escalate and resolve complex issues when necessary.
- Stay updated on new product launches, updates, and industry trends to provide relevant information to customers.
Requirements