We are looking for a Technical Support Engineer who enjoys solving complex challenges and making a real impact on product quality.

You will work with technically challenging cases: analyzing logs, SQL queries, APIs, and services, restoring stability, and improving the user experience.

In this role, you’ll become a key link between clients, the support team, and development: helping first-line support filter requests, identifying root causes of issues, and providing feedback to the product team. Every solution you find will increase the product’s value and contribute to the company’s growth.

Responsibilities

• Handle requests from first-line support and clients, reproduce and clarify issues.
• Analyze incidents, identify root causes, and provide clear context to developers and DevOps.
• Monitor task status and explain situations to clients in simple terms.
• Document solutions and share them with colleagues.
• Provide feedback to the product team based on incoming requests.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for a Portuguese Speaking Customer Service Agent for a prestigious Hong Kong-based multinational company. In this essential role, you will provide exceptional customer support to Portuguese-speaking clients, ensuring they receive top-notch assistance with the organization’s innovative solutions.

Responsibilities

• Respond to customer inquiries and support requests through phone, email, and chat in Portuguese.
• Educate customers on the company's products and services to enhance user experience and satisfaction.
• Troubleshoot and resolve customer issues efficiently, maintaining a high level of service quality.
• Document interactions and solutions in the CRM system for tracking and improvement purposes.
• Collaborate with other teams to escalate and resolve complex technical issues when necessary.
• Maintain knowledge of product updates and industry changes to provide informed support to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Lithuanian Speaking Customer Service Representatives in the Social Media industry. This is an exciting opportunity for individuals who are passionate about digital communication and social media platforms. In this role, you will support users by addressing their inquiries and providing solutions in Lithuanian, ensuring a positive experience across our social media channels.

Key Responsibilities

• Manage customer inquiries regarding social media platform features, policies, and troubleshooting via phone, email, and chat in Lithuanian.
• Assist users with account settings, privacy concerns, and content management.
• Provide timely updates on platform changes, trends, and new features.
• Resolve user complaints and issues with a focus on delivering exceptional customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to improve user experience and address issues.
• Stay informed about the latest social media developments and best practices to provide relevant guidance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and committed to delivering outstanding customer support. As a customer service representative, you will engage with clients in Estonian, assisting them with their telecommunications needs and ensuring a positive user experience.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and live chat in Estonian.
• Assist customers with account management, billing inquiries, and service modifications.
• Provide accurate information on product features, promotions, and service availability.
• Effectively resolve customer complaints and technical issues to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to improve service delivery and enhance customer experiences.
• Stay informed on new products, services, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social platforms and enjoy helping users navigate their experiences. As a customer service representative, you will engage with clients in Estonian, assisting them with inquiries and ensuring a positive user experience on our social media platforms.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and content guidelines via phone, email, and live chat in Estonian.
• Assist users with account setup, security concerns, and troubleshooting issues.
• Provide information on platform features, updates, and community standards.
• Resolve complaints and feedback efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately and maintain organized records in the CRM system.
• Collaborate with other teams to improve user experience and address frequent issues.
• Stay informed about social media trends and platform updates to provide current information to users.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will assist clients in Serbian, ensuring they receive the support they need to fully engage with their social media experiences.

Key Responsibilities

• Provide exceptional customer support by addressing inquiries related to account management, features, and troubleshooting of social media services via phone, email, and chat in Serbian.
• Assist users with onboarding processes, privacy settings, and content moderation issues.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address user issues and enhance the customer experience.
• Stay informed about the latest trends in social media and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Norwegian Speaking Customer Service Representatives in the fast-paced Social Media industry. This role is ideal for individuals who are enthusiastic about social media and are dedicated to providing exceptional service to users navigating our platforms. As a part of our team, you will assist customers in addressing their inquiries, enhancing their social media experience, and resolving any issues they may encounter.

Key Responsibilities

• Manage customer inquiries related to social media platform features, account management, and community guidelines via phone, email, and chat in Norwegian.
• Provide assistance with account setup, content management, and privacy settings.
• Resolve customer issues related to platform usage and troubleshooting technical problems.
• Document customer interactions accurately to improve service quality and user experience.
• Collaborate with product and technical teams to ensure timely resolution of customer issues.
• Stay updated on social media trends and platform changes to provide relevant support.

Requirements

Mercier Consultancy MD is thrilled to open a position for Slovenian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are passionate about education and eager to support learners and educators in their journey. As a representative, you will assist customers in navigating our e-learning platforms and services, providing high-quality support in Slovenian.

Key Responsibilities

• Respond to customer inquiries regarding e-learning services, courses, and technical support via phone, email, and chat in Slovenian.
• Provide guidance on using the e-learning platform, enrolling in courses, and accessing learning materials.
• Assist with troubleshooting any issues users may encounter while utilizing the platform.
• Document interactions and customer feedback to improve services.
• Collaborate with content and technical teams to ensure a seamless user experience.
• Stay updated on educational resources and industry trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Slovak Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will engage with clients in Slovak, providing support and ensuring they have a positive experience while using our services.

Key Responsibilities

• Manage customer inquiries related to social media accounts, features, and content management via phone, email, and chat in Slovak.
• Assist users with account setup, privacy settings, and troubleshooting issues.
• Provide information and guidance on platform policies, community guidelines, and best practices.
• Resolve user complaints and technical issues effectively to maintain high customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to improve user experience and address feedback.
• Stay informed about social media trends and platform updates to assist users effectively.

Requirements

Mercier Consultancy MD is delighted to announce a position for Latvian Speaking Customer Service Representatives in the Education & E-Learning industry. If you are passionate about supporting learners and educators in their journey with e-learning solutions, this is the role for you. As a customer service representative, you will be instrumental in assisting students and institutions with their inquiries, helping them make the most of our educational services.

Key Responsibilities

• Respond to customer inquiries related to e-learning platforms, course offerings, and enrollment processes via phone, email, and live chat in Latvian.
• Provide guidance on technical issues and assist users in navigating online learning tools.
• Support students and educators with course selection, scheduling, and account management.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with educational teams to relay customer feedback and enhance the user experience.
• Stay updated on new educational products and features to offer informed support.

Requirements