Our client is a world leader in contact Center services provider and you will work with the MICROSOFT Customer Service team in Greece, helping MICROSOFT customer.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Paralegal

Location: New York (Office)

Onsite | Full-time

Compensation: $120K - $150K

Our client is the development firm responsible for building and operating the full technology stack for one of the largest and most high-volume memecoin launchpads in the decentralized finance space. Operating at the cutting edge of crypto scale, the organization maintains a fast-paced, high-intensity environment where expectations are rigorous, and impact is immediate.

This role reports directly to the General Counsel and is responsible for supporting corporate and intellectual property legal functions. The successful candidate will manage the organization of corporate documentation for a multinational structure, process agency filings, conduct due diligence, and assist with the administration of contracts, litigation tracking, and commercial transactions.

Key Responsibilities

Our client is a world leader in contact center services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Location: Luxembourg

On-Site | Full-time

Compensation: €180K - €250K

We are hiring on behalf of our client, a leading international financial services provider within the digital asset sector, the client is seeking a highly qualified Authorised Manager to join the senior management team in Luxembourg. This pivotal role is primarily responsible for the oversight of Risk Management, Internal Control, and Information Security.

The successful candidate will be accountable for the design, implementation, and effectiveness of the firm’s risk management framework and ICT governance in strict alignment with MiCA/MiFID requirements and applicable EU regulations, including DORA. This is a "hands-on" senior leadership position requiring a professional who can balance strategic decision-making with operational execution in an environment without a dedicated Risk or Information Security team. The Authorised Manager will ensure sound and prudent business operations while coordinating across all functions, including providing senior oversight to the Compliance function while respecting its operational independence.

Key Responsibilities

1. Authorised Management & Governance

Mercier Consultancy MD is seeking a dedicated German Speaking Customer Support - Emergency Roadside Assistance Officer to join our team. In this critical role, you will be the first line of support for German-speaking customers who require immediate assistance on the road, ensuring they receive timely and effective help during emergencies.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients in urgent situations via phone, email, and chat.
• Assess the nature of road emergencies and coordinate timely assistance, including roadside repairs, towing, and other necessary services.
• Communicate clearly and empathetically with clients to understand their needs and provide reassurance during stressful situations.
• Maintain accurate records of emergency incidents, actions taken, and customer interactions in the CRM system.
• Collaborate with service providers and internal teams to ensure efficient and effective resolution of each case.
• Stay updated on emergency assistance protocols and continuously improve service processes based on customer feedback.

Requirements

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

As a Data Steward, you will play a key role in managing and ensuring the quality of research data within the preclinical data team for one of our pharmaceutical clients. You will join an existing team that is expected to grow, as we continue to support our client across an expanding range of projects.

Main activities :

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We are committed to fostering innovative partnerships that deliver value while transforming the clinical research landscape.

The Alliance Manager ensures that this transition happens smoothly, safely, and in line with regulatory obligations.

This role acts as a central project coordinator, working across PV, Regulatory, Legal, Supply Chain, and Business teams to secure the full transfer of safety responsibilities to the partner or acquiring company.

Main Responsibilities

1. Pharmacovigilance Transfer Coordination

• Coordinate end‑to‑end PV responsibility transfers when a product is sold or licensed to another company.
• Ensure safety data, regulatory obligations, and contractual PV commitments are clearly documented and handed over.
• Prepare and manage PV documentation required for buyers or partners.
• Support alignment between internal PV teams and external partners throughout the transition.

Looking for 300 days of sun a year?

Our client is a world leader in Contact Centre services provider and you will work with the Microsoft Customer Service team in Greece, helping Microsoft customer.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

About the Job

Excelya invites you to join our dynamic team as a Demand & Supply Project Manager. In this pivotal role, you will be at the forefront of managing and optimizing our supply chain strategies, ensuring that our clinical projects run smoothly and efficiently.

Main Responsibilities

• Lead demand planning initiatives by collaborating with cross-functional teams to forecast and analyze supply needs.
• Develop and implement project management frameworks for demand and supply processes.
• Monitor project timelines and deliverables, ensuring alignment with organizational goals.
• Execute supply chain strategies to ensure the availability of clinical trial materials.
• Analyze performance data to identify trends and areas for improvement.
• Coordinate stakeholder communications to provide updates on project statuses and supply chain challenges.
• Facilitate problem-solving sessions to address potential barriers impacting supply chain efficiency.

Requirements

About You

The ideal candidate will possess strong project management skills and a solid understanding of demand and supply dynamics within clinical research. Qualifications include:

Our client is a world leader in contact Centre services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits