Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Conduct follow-up calls
• Handle operational conflicts and issues, by investigating and resolving conflicting situations
• Engage top performers to identify best practices and replicate successful methods within the community
• Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
• Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
• Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Conduct follow-up calls
• Handle operational conflicts and issues, by investigating and resolving conflicting situations
• Engage top performers to identify best practices and replicate successful methods within the community
• Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
• Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
• Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role:

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for an esteemed Automotive Company in Greece. This position is perfect for individuals who are passionate about the automotive industry and are eager to provide outstanding customer support. In this role, you will assist customers in Italian, addressing their inquiries and ensuring they have a positive experience with our automotive products and services.

Key Responsibilities

• Respond to customer inquiries related to automotive products, services, and maintenance via phone, email, and chat in Italian.
• Provide detailed information about vehicle specifications, service options, and promotional offers.
• Assist customers with order processing, scheduling service appointments, and handling issues.
• Handle customer complaints and technical queries efficiently to ensure customer satisfaction.
• Maintain accurate documentation of customer interactions and inquiries in the CRM system.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Stay updated on automotive industry trends and product offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Spanish Speaking Customer Service Representatives for an esteemed Automotive Company in Greece. This role is perfect for individuals who are passionate about the automotive industry and have a strong commitment to providing exceptional customer service. As a customer service representative, you will engage with clients in Spanish, assisting them with inquiries related to automotive products and services.

Key Responsibilities

• Handle customer inquiries related to automotive services, including vehicle information, maintenance, and troubleshooting via phone, email, and chat in Spanish.
• Provide detailed information about automotive products, warranty policies, and service options.
• Assist customers with appointment scheduling, service tracking, and order management.
• Resolve customer complaints effectively while ensuring satisfaction and loyalty.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure timely and efficient service delivery.
• Stay informed about automotive trends and product knowledge to enhance customer interactions.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading logistics company based in Greece. This position is perfect for individuals who have a strong background in logistics and are dedicated to providing excellent customer service. In this role, you will engage with clients in Italian, assisting them with inquiries regarding their shipments and logistics needs.

Key Responsibilities

• Manage customer inquiries related to logistics services, including shipment tracking, scheduling, and service options via phone, email, and chat in Italian.
• Provide detailed information on shipping procedures, costs, and delivery timelines.
• Assist customers with order placement, modifications, and cancellations effectively.
• Resolve customer complaints and issues promptly while ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with operational teams to coordinate logistics solutions and improve service delivery.
• Stay updated on industry trends and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for an esteemed automotive company, with the flexibility to work remotely from Greece. This role is ideal for individuals who are passionate about the automotive industry and committed to providing outstanding customer support. You will assist customers in navigating their inquiries, offering solutions while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, and repairs via phone, email, and chat in German.
• Provide expert assistance regarding vehicle features, specifications, and maintenance options.
• Help customers with scheduling service appointments and resolving service-related issues.
• Ensure customer concerns are addressed promptly, maintaining a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for reference.
• Collaborate with service and sales teams to improve the overall customer experience.
• Stay informed about automotive industry trends and company offerings to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives to join an esteemed automotive company in Sofia, Bulgaria. If you have a passion for the automotive industry and a commitment to providing exceptional customer service, we want you on our team! In this role, you will assist Dutch-speaking customers, ensuring they receive the support and information they need for their automotive needs.

Key Responsibilities

• Address customer inquiries related to automotive products, services, and technical support via phone, email, and chat in Dutch.
• Provide guidance and information on vehicle features, maintenance services, and warranty issues.
• Assist customers with scheduling appointments and resolving service-related concerns.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal departments to ensure customer issues are resolved promptly and effectively.
• Stay informed about the automotive market trends and product offerings to enhance customer support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Appointment Setter to work in Bulgaria, with a paid relocation package for the right candidate. This role is perfect for dynamic individuals looking to immerse themselves in a new culture while advancing their careers. As an Appointment Setter, you'll play a pivotal role in connecting with potential clients and scheduling vital appointments for our sales team.

Key Responsibilities

• Engage Dutch-speaking prospects through various communication channels to generate leads.
• Effectively communicate the benefits of our services and successfully schedule appointments for our sales team.
• Follow up with leads to build rapport and confirm appointments.
• Maintain organized records of all interactions and appointment details in our CRM system.
• Collaborate closely with the sales team to ensure seamless transitions from appointment setting to sales discussions.
• Provide valuable insights on lead quality and improve appointment scheduling strategies.
• Stay knowledgeable about industry trends and product offerings to engage prospects effectively.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for an Automotive Company, with the flexibility to work remotely from Greece. This position is perfect for individuals who have a passion for the automotive industry and are adept at providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them navigate inquiries related to automotive products and services.

Key Responsibilities

• Handle customer inquiries regarding automotive products, service scheduling, warranties, and technical support via phone, email, and chat in French.
• Provide detailed information about vehicle features, specifications, and available options.
• Assist customers with order tracking, account management, and resolving concerns.
• Document customer interactions accurately in the CRM system, ensuring quality service and follow-up.
• Collaborate with technical support and sales teams to deliver comprehensive solutions to customer inquiries.
• Stay informed about the latest automotive trends and company offerings to effectively assist customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Appointment Setter, with relocation to the vibrant city of Sofia, Bulgaria. This exciting opportunity is perfect for individuals eager to take their careers to the next level while experiencing life in a dynamic and culturally rich city. You will play a vital role in reaching out to potential clients and scheduling appointments for our dedicated sales team.

Key Responsibilities

• Engage with potential clients in the Dutch-speaking market to identify and generate leads.
• Effectively present the benefits of our services to schedule appointments for the sales team.
• Follow up with leads through calls and emails to nurture ongoing relationships.
• Keep thorough and accurate records of client interactions and appointments in our CRM system.
• Work collaboratively with the sales team to ensure seamless communication and transitions from appointment setting to sales.
• Provide valuable feedback on the quality of leads and appointment scheduling processes to improve efficiency.
• Stay updated on industry trends and product offerings to confidently engage prospects.

Requirements