Italian Speaking Customer or Technical Service Agent - Remote in Greece
Mercier Consultancy MD is looking for an Italian Speaking Customer or Technical Service Agent to join our team remotely from Greece. This flexible role is ideal for individuals who enjoy providing excellent service and assisting customers with both inquiries and technical issues. As a member of our team, you will play a vital role in ensuring customer satisfaction through effective support and problem resolution.
Key Responsibilities
- Provide outstanding customer service and technical support to Italian-speaking clients through various channels, including phone, email, and chat.
- Assist customers in resolving inquiries related to products, accounts, or technical issues.
- Document customer interactions and resolutions accurately in the CRM system.
- Work collaboratively with team members and other departments to enhance service quality.
- Stay updated on product knowledge and company policies to provide accurate information.
- Handle customer complaints and concerns with professionalism and empathy.
Requirements