Mercier Consultancy MD is excited to recruit a Danish FinTech Customer Support Analyst for a dynamic role based in Sofia, with fully paid relocation. This position offers a fantastic opportunity to work within the rapidly evolving financial technology sector, providing exceptional support to Danish-speaking customers. If you are passionate about FinTech, customer service, and ready to relocate, we invite you to join our team.

Key Responsibilities

• Deliver high-quality customer support to Danish-speaking clients through phone, email, and chat channels.
• Handle inquiries related to FinTech products and services with professionalism and accuracy.
• Analyze customer issues, troubleshoot effectively, and provide timely resolutions.
• Maintain accurate records of customer interactions within CRM systems for reporting and quality assurance.
• Collaborate closely with technical and product teams to escalate and resolve complex issues.
• Stay informed on industry trends and FinTech developments to provide knowledgeable support.

Requirements

Location: Remote - Remote - Based In ET+2 / -3, NY Preferred

Remote | Full-time

Compensation: $170K - $220K

Our client is a venture-backed financial technology firm dedicated to transforming the global movement of money through stablecoin infrastructure. Backed by premier investors such as Paradigm and Dragonfly, the organization is building a full-service platform designed to make issuing, managing, and integrating digital dollars seamless for developers, fintechs, and institutional partners.

The team operates with the discipline of high-performance finance and the agility of a crypto-native startup. They are currently seeking a Senior Infrastructure Engineer to design and build an internal platform that empowers product teams to deploy software with confidence, reliability, and speed. This individual will bring a software engineering mindset to infrastructure by building reusable abstractions, internal services, and developer tooling that reduce cognitive load across the engineering organization.

This is a remote-friendly role with a preference for candidates who can maintain a majority overlap with Eastern Time (ET) business hours.

Key Responsibilities

Mercier Consultancy MD is thrilled to offer a remote opportunity for a Dutch Speaking Customer Advisor specializing in Smart Home Appliances, allowing you to work from anywhere in Greece. If you are passionate about cutting-edge technology and enjoy providing exceptional customer service, this role is perfect for you!

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking clients regarding smart home appliances through various channels including phone, email, and chat.
• Assist customers with product inquiries, installation guidance, troubleshooting, and service requests.
• Resolve customer issues and complaints efficiently to ensure satisfaction and retention.
• Maintain meticulous documentation of customer interactions in our CRM system.
• Collaborate with product teams to relay customer feedback and contribute to service improvements.
• Stay updated about the latest smart home technology trends and product offerings to provide informed support.

Requirements

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Customer Support Representative specializing in Social Media and Digital Platforms. This role is perfect for individuals who are passionate about providing outstanding customer service in the digital space while engaging with clients across various social media channels.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients through social media platforms, email, and chat.
• Respond to inquiries and feedback regarding products and services in a timely and professional manner.
• Manage customer interactions across multiple digital platforms ensuring a consistent and positive customer experience.
• Resolve customer issues and complaints effectively, fostering customer loyalty and satisfaction.
• Document all customer interactions accurately in our CRM system to facilitate service improvements.
• Collaborate with marketing and product teams to ensure customers receive accurate information and support.
• Stay updated on digital trends and best practices in customer support and social media engagement.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative specializing in premium tobacco and innovative vaping products. This role is perfect for individuals who have a passion for customer service and a keen interest in the evolving landscape of vaping and tobacco products.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels including phone, email, and live chat.
• Respond promptly to inquiries about premium tobacco and vaping products, ensuring accurate and professional communication.
• Effectively address and resolve customer complaints and issues to maintain high levels of customer satisfaction.
• Document customer interactions, ensuring accurate records are maintained in our CRM system.
• Collaborate with product teams to stay updated on new offerings and industry trends, enhancing the support experience.
• Educate customers on product features, benefits, and usage to promote informed purchasing decisions.

Requirements

Growth Lead

Our client is a premier prime broker for the Hyperliquid ecosystem, developing mission-critical infrastructure to facilitate institutional-grade algorithmic trading at scale. As the decentralized finance (DeFi) landscape evolves toward high-frequency and institutional requirements, our client provides the essential bridge for professional trading firms to access advanced on-chain liquidity.

The organization is seeking a Growth Lead to spearhead the expansion of its partner ecosystem, total value locked (TVL), and overall platform adoption. This is an end-to-end business development role designed for a high-agency individual who can navigate the complexities of institutional trading and the nuances of decentralized protocols. The successful candidate will be responsible for sourcing institutional users and building the strategic partnerships necessary to solidify our client's position as a market leader in the prime brokerage space.

Key Responsibilities

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

About the Role

We are seeking a highly experienced Senior Design System Manager to lead and accelerate the development, governance, and adoption of our enterprise design system. This is a short-term, high-impact contract role focused on establishing strong foundations, improving UI consistency, and enabling scalable frontend practices across digital platforms.

The ideal candidate is strategic yet hands-on, capable of quickly assessing the current state, defining a clear roadmap, and delivering measurable improvements within a 3-month engagement.

Head of B2B Sales & Business Development (Web3 / DeFi)

Location: Remote in EU

Remote | Full-time

Compensation: $50K - $70K

Our client is a high-performance DeFi Trading & Intelligence platform purpose-built for the Solana ecosystem. The organization delivers institutional-grade on-chain analytics, smart-money flow detection, social sentiment tracking, and fraud prevention via a sophisticated B2B API. Their technology processes hundreds of millions of blockchain transactions in real time, powering critical risk detection and market insights across fast-moving decentralized markets.

As tokenized real-world assets—including equities and commodities—increasingly migrate on-chain, our client is extending its intelligence stack beyond native crypto into the next generation of decentralized financial markets. To lead this expansion, the firm is seeking a hands-on, crypto-native Head of B2B Sales & Business Development to build the entire commercial function from the ground up. This is a "zero-to-one" leadership role with full ownership over go-to-market strategy, pricing models, and vertical expansion.

Key Responsibilities