We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

Join Mercier Consultancy MD as a German Speaking IT Support Agent specializing in technology, and take advantage of our paid relocation to Greece! This role is perfect for tech-savvy individuals who enjoy assisting customers and resolving IT challenges. In this position, you will engage with our German-speaking clientele, providing top-notch support for their technical needs and ensuring a seamless experience with our products.

Key Responsibilities

• Deliver exceptional IT support services to German-speaking customers via phone, email, and chat.
• Troubleshoot a variety of technical issues, ensuring timely and effective resolution.
• Translate technical language into customer-friendly terms to facilitate understanding.
• Maintain accurate records of customer interactions and resolutions in our support system.
• Work closely with engineering and product teams to escalate and fix complex issues.
• Keep abreast of new product features and technological advancements to better assist customers.

Requirements

Forward Deployed Engineering Manager

Location: San Francisco, CA (In-person)

On-site | Full-time

Compensation: $150K – $225K • 0.05% – 0.25% Equity

Visa: Will Sponsor

Our client is a high-growth, YC-funded startup in San Francisco building a definitive platform to redefine how engineering teams understand and improve their work. By leveraging modern AI, the organization provides an accurate and actionable view of productivity, impact, and collaboration, moving beyond traditional vanity metrics.

Currently trusted by over 150 customers and experiencing consistent double-digit month-over-month revenue growth, the company has secured a $4.2M seed round from premier venture capital firms. Our client is seeking an exceptional Forward Deployed Engineering Manager to join the core team. This individual will serve as a bridge between the customer and the product, ensuring that users derive maximum value from the platform while directly influencing the company's roadmap and strategy.

Key Responsibilities

Mercier Consultancy MD is thrilled to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a leading AI & Technology Company, based in Greece. This role is ideal for tech-savvy individuals who are passionate about artificial intelligence and dedicated to providing exceptional customer support. As a representative, you will assist customers in Spanish, helping them with inquiries related to AI products and technologies.

Key Responsibilities

• Manage customer inquiries regarding AI solutions, technology products, and account management via phone, email, and chat in Spanish.
• Provide clear and comprehensive guidance on product features, troubleshooting, and user support.
• Assist customers with onboarding processes and ensure a smooth experience with the technology.
• Resolve customer complaints and technical issues promptly, ensuring high levels of satisfaction.
• Document all customer interactions and resolutions in the CRM system for record-keeping.
• Collaborate with product development teams to relay customer feedback and enhance service delivery.
• Stay updated on AI trends and product updates to provide informed assistance to customers.

Requirements

We are looking for a Senior UX/UI Designer who can independently own product design across web and mobile — from discovery and UX logic to visual execution and launch support.

Role Overview

As a Senior UX/UI Designer, you will design end-to-end product experiences and be responsible not only for visuals, but also for UX logic, clarity of texts, and overall user experience quality.

Responsibilities:

Product Design & UX Ownership

• Design user flows and interfaces for web and mobile applications.
• Create intuitive, scalable UX for complex product scenarios.
• Own design from early discovery to developer hand-off and post-release improvements.
• Produce high-quality UI layouts, interaction states, and responsive designs.

Text & Content in Design

• Create and own texts and microcopy inside the product (app and web).
• Design and write texts for: onboarding, tooltips, errors, empty states, confirmations.
• Ensure clarity, consistency, and tone of voice in all product interfaces.

UX Artefacts & Prototyping

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

As a Senior Product Designer, you will work on core fintech and Web3 products, shaping user experience across web and mobile.

You will lead design initiatives, influence product decisions, and ensure that complex financial mechanics are translated into clear, trustworthy, and intuitive interfaces.

We are looking for a Referral & Ambassador Manager to grow GoMining’s referral ecosystem through ambassadors, communities, bloggers, and influencers.

The main goal of this role is to attract active referrers, help them launch successfully, reach their first purchases, and scale their contribution to revenue. This position combines partnerships, community work, growth experimentation, and structured CRM management.

Responsilities

• Identify and attract ambassadors, community leaders, bloggers, and influencers to join the GoMining referral program.
• Work with crypto communities across X (Twitter), YouTube, Telegram, Discord, and other social platforms.
• Communicate directly with partners: onboarding, explaining product value and referral mechanics.
• Guide partners to their first active referrals and purchases.
• Test and validate hypotheses related to partner types, formats, geographies, and acquisition channels.
• Collect feedback from both active and inactive / declined partners to improve the referral program.
• Maintain and update partner pipelines in CRM systems (Monday CRM is a strong plus).
• Collaborate with affiliate managers, marketing, and product teams to scale referral-driven revenue.

Requirements