Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market. 

What You’ll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 

Robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. 

Key Accountabilities

Product Strategy & Roadmap

• Define and own the product vision, strategy, and roadmap.
• Identify market opportunities and drive product-market fit.
• Set product success metrics and monitor performance.

Product Delivery

The Program Manager is responsible for the planning, development, implementation, direction, evaluation and continuous improvement of the assigned project. The incumbent oversees both operational and administrative components to ensure that the project is in compliance with VHA policies, directives, and performance metrics.

The Project Scheduler is responsible for developing, maintaining, and monitoring project schedules to ensure timely delivery of milestones and overall project success. Using Microsoft Project, the Scheduler will collaborate closely with project managers, engineers, and stakeholders to track progress, manage dependencies, and identify risks to the project timeline. The ideal candidate possesses strong analytical skills, attention to detail, and expertise in schedule management within complex, multi-phase projects.

Key Responsibilities

Schedule Development & Management

• Create an Integrated Master Schedule
• Create and maintain detailed project schedules using Microsoft Project in alignment with project scope, deliverables, and milestones.
• Update Business Roadmap Tool

• Establish baseline schedules and update progress reports regularly.
• Identify and define task relationships, dependencies, and critical paths.
• Ensure schedule alignment across multiple projects and workstreams.

Monitoring & Reporting

Staff Data Scientist

Location: San Francisco, CA (100% On-site)

Compensation: $200,000 - $300,000 (Base Salary) + Equity

We are a high-growth, well-funded AI company building the most advanced conversational AI agents for the enterprise, serving customers like Duolingo, Notion, and Rippling. We are seeking a Staff Data Scientist to bring deep technical rigor, advanced statistical methods, and analytical frameworks to our product and business strategy. This role requires a blend of strong analytical expertise, product acumen, and the ability to influence strategic decision-making at the highest levels.

As a Staff Data Scientist, you will be the primary driver of data-driven decision-making and the experimentation culture across the entire company. Your work will directly inform product strategy and company performance.

In this role, you will:

Location: New York, NY (100% On-site)

Compensation: $150,000 - $200,000 (Base Salary) + Competitive Equity

We are a rapidly growing, well-funded technology company operating at the intersection of AI, data, and life sciences. Our mission is to accelerate the path for patients to receive life-changing therapies by simplifying insurance, affordability, and pharmacy supply chain complexities. We are seeking a high-impact Analytics Engineer to build the data foundation that powers how we operate, measure, and grow.

As an Analytics Engineer, you'll be an owner of our data infrastructure, ensuring that clean, trustworthy, and decision-grade data is available across the company. This is a highly autonomous, cross-functional role that directly impacts company growth and client success.

If you join, you will:

Our client is looking to add a Partner Manager to their team of digital marketing experts. In thir fast-growing environment, external partnerships are an important channel for our client. As they further expand and grow their business in different markets throughout Europe, the role of these partnerships is more important than ever before. Therefore, we are looking for someone who thrives on relationship building and has a sharp eye for making contact with relevant parties. If you recognize yourself in this, this company might be looking for you!

• Manage and grow existing and new partnerships.
• Structure, negotiate, and manage partner contracts.
• Build and execute the partner strategy with best-in-class analytics.
• Ensure that they are connected everywhere and with everyone; there is no party in the market that is not on their radar.
• Serve as the first point of contact for all external relationships.
• Work closely with the head of marketing and other stakeholders to gather feedback and prioritize opportunities within and outside of your role.

Requirements

Are you ready to put your skills to work in a dynamic and growing company?  Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases?  Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?

We are seeking a Material Handler to support our warehouse operations. This role is essential for ensuring smooth inventory flow, accurate order fulfillment, and timely shipping of electronic display components and finished products.

In this role you will:

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Front Office Technical Advisor, with paid relocation to Sofia. This role is perfect for individuals who enjoy directly engaging with customers while providing expert technical support. As a Front Office Technical Advisor, you will be the first point of contact for clients, assisting them with their technical inquiries and ensuring they receive top-notch service.

Key Responsibilities

• Provide exceptional front office technical support to Dutch-speaking customers in person, via phone, and through digital channels.
• Diagnose and troubleshoot technical issues, working to resolve problems quickly and efficiently.
• Communicate clearly with clients, guiding them through solutions and ensuring their satisfaction.
• Document all interactions and troubleshooting steps taken in the CRM system for record keeping.
• Collaborate with technical teams to escalate unresolved issues and share customer feedback.
• Stay informed about product developments, updates, and best practices to enhance customer service.

Requirements

Mercier Consultancy MD is looking for a Polish Speaking Digital Trust and Safety Specialist to join our team in Sofia, Bulgaria. In this crucial role, you will help create and maintain a safe online environment for our users. Your expertise will be vital in monitoring content, managing safety concerns, and ensuring adherence to our community guidelines.

Key Responsibilities

• Oversee user-generated content and online interactions to detect and respond to violations of safety protocols.
• Conduct thorough investigations into reported safety incidents, applying critical thinking to assess evidence and recommend effective solutions.
• Collaborate with various teams to improve and develop policies that promote digital safety and trust.
• Generate detailed reports about safety incidents and trends to support informed decision-making within the organization.
• Stay informed of the latest digital safety developments and implement best practices to enhance our protocols.
• Communicate effectively with users to educate them on safety practices and raise awareness of potential risks.

Requirements