Portuguese Speaking Customer Service for Automotive industry
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who have a passion for automobiles and strong customer service skills. As a representative, you will assist customers with inquiries related to automotive products and services, ensuring they have a positive experience while communicating in Portuguese.
Key Responsibilities
- Handle customer inquiries regarding automotive products, services, and warranty information via phone, email, and chat in Portuguese.
- Provide guidance on vehicle maintenance, repairs, and available options.
- Assist customers with scheduling appointments and managing service requests.
- Resolve customer complaints and issues in a timely and effective manner.
- Document interactions and maintain accurate records in the CRM system.
- Collaborate with automotive technicians and service teams to ensure customer needs are met.
- Stay informed about automotive trends and new product offerings to provide relevant information to customers.
Requirements