Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Technical Online Support Specialist who is eager to relocate to Sofia, Bulgaria. This role is ideal for motivated individuals who have a passion for technology and enjoy providing exceptional service to clients. You will be responsible for assisting our Dutch and Flemish-speaking customers with their technical inquiries, ensuring a seamless experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to Dutch and Flemish-speaking customers via online communication methods.
• Identify, troubleshoot, and resolve a variety of technical issues efficiently while maintaining a customer-centric approach.
• Provide clear and precise instructions to customers, guiding them through troubleshooting steps.
• Maintain comprehensive records of customer interactions and issue resolutions within our support system.
• Collaborate with internal teams to escalate complex problems and contribute to ongoing product improvements.
• Stay informed about product developments, service updates, and best practices in customer support to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch/Flemish Speaking Technical Online Support Specialists willing to relocate to Sofia, Bulgaria. This role invites individuals with a passion for technology and customer service to provide support to our Dutch and Flemish-speaking customers as they navigate our products and services.

Key Responsibilities

• Deliver exceptional technical support to Dutch and Flemish-speaking customers through online communication channels.
• Diagnose and resolve a range of technical issues efficiently, ensuring high levels of customer satisfaction.
• Guide clients through troubleshooting processes and offer clear, step-by-step instructions.
• Maintain detailed records of customer interactions and troubleshoot processes in our support system.
• Collaborate with internal teams to address complex issues and enhance customer experience.
• Stay updated on new product releases, service changes, and technical advancements to support customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Dutch/Flemish Speaking Sales Representative ready for relocation to the dynamic city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch or Flemish and passionate about sales. This position will allow you to promote our client's innovative products and services while experiencing the vibrant culture of Sofia.

Key Responsibilities

• Establish and nurture relationships with potential clients through various outreach methods, including calls and emails.
• Effectively communicate the unique features and benefits of our client’s offerings to help clients make informed purchasing decisions.
• Meet and exceed sales targets while actively contributing to the overall goals of the sales team.
• Conduct market research to stay informed about industry trends, competitor activities, and customer preferences.
• Collaborate with marketing and support teams to enhance customer experience and service quality.
• Engage in continuous training to develop your product knowledge and sales skills further.

Requirements

Mercier Consultancy MD is excited to announce a wonderful opportunity for a Dutch/Flemish Speaking Sales Representative with relocation to the beautiful city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch or Flemish and are eager to build a successful career in sales. In this role, you will be responsible for promoting and selling our client’s exceptional products and services, while engaging with a diverse range of customers.

Key Responsibilities

• Identify, engage, and build relationships with potential clients through various outreach methods.
• Clearly communicate the features and benefits of our client’s offerings to assist customers in making informed decisions.
• Meet and exceed individual sales goals while contributing to the overall objectives of the sales team.
• Conduct market research to understand trends, demands, and competitive landscape.
• Collaborate with other teams, including marketing and customer support, to ensure a positive customer experience.
• Participate in training sessions to continuously enhance product knowledge and sales strategies.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Sales Representative, offering relocation to the beautiful city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch and have a passion for sales. In this key role, you will be responsible for driving sales and promoting our client’s exceptional products and services, while enjoying the rich culture and experiences that Sofia has to offer.

Key Responsibilities

• Identify and engage potential customers through various outreach methods, including phone, email, and networking.
• Present and communicate the features and benefits of our client’s products to assist clients in their purchasing decisions.
• Meet and exceed individual sales targets while contributing to the collective success of the sales team.
• Conduct market research to stay current on industry trends and competitor analysis.
• Collaborate with other teams such as marketing and support to ensure a seamless customer experience.
• Participate in ongoing training sessions to enhance product knowledge and refine sales skills.

Requirements

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting opportunity to relocate to Sofia? At Mercier Consultancy MD, we are searching for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative to join our vibrant team.

This position offers a fantastic chance to immerse yourself in a new culture and environment while providing exceptional customer service.

Your Role:

• Deliver outstanding support to Dutch/Flemish-speaking clients, ensuring that their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our systems to provide high-quality service efficiently.
• Collaborate with team members to ensure a timely resolution of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Open to relocating to Sofia for this exciting opportunity!

Benefits

Mercier Consultancy MD is excited to seek a Dutch/Flemish Speaking Appointment Setter for our team, offering a unique opportunity for relocation to Sofia, Bulgaria. This role is ideal for enthusiastic individuals who excel at connecting with people and generating leads. As an Appointment Setter, you will play a crucial role in expanding our client base by reaching out to Dutch and Flemish-speaking prospects and scheduling appointments for our sales executives.

Key Responsibilities

• Initiate contact with potential clients in the Dutch and Flemish-speaking markets to identify viable leads.
• Clearly communicate the benefits of our services and successfully arrange appointments with interested clients.
• Follow up with prospects through phone calls, emails, and social media to nurture relationships and confirm appointments.
• Accurately document all interactions and appointment details within our CRM system.
• Collaborate with the sales team to ensure the smooth transition from appointment setting to sales discussions.
• Provide insights and feedback to enhance our lead generation strategies.
• Stay informed about industry trends to effectively engage prospects.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Dutch/Flemish Speaking Appointment Setter, with the chance to relocate to Sofia, Bulgaria. This role is ideal for motivated individuals who excel in communication and enjoy engaging with clients. As an Appointment Setter, you will play a key role in generating leads and scheduling appointments for our dedicated sales team.

Key Responsibilities

• Reach out to potential clients in the Dutch/Flemish-speaking market to identify and generate leads.
• Present our services effectively to schedule appointments for the sales team.
• Conduct follow-ups with prospects to nurture relationships and confirm appointments.
• Maintain accurate records of client interactions and scheduled appointments within our CRM system.
• Collaborate closely with the sales team to ensure a smooth transition from appointment setting to sales discussions.
• Provide feedback to improve lead generation strategies and appointment-setting processes.
• Stay abreast of industry trends and product offerings to engage prospects effectively.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Croatian Speaking Travel Customer Service Agent to join our team supporting Booking.com. This role provides a fantastic chance to work in beautiful Greece while helping Croatian-speaking travelers navigate their travel needs. You will be the key point of contact, ensuring clients receive outstanding service as they plan their journeys.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing inquiries related to travel bookings, accommodations, and services offered by Booking.com.
• Provide clear and accurate information, helping customers with booking modifications, cancellations, and resolutions to any issues.
• Document customer interactions and feedback effectively in our CRM system to enhance our service quality.
• Collaborate closely with various internal teams to resolve complex customer issues and ensure customer satisfaction.
• Stay updated on Booking.com’s services, promotions, and travel trends to provide comprehensive support to clients.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: