Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.

A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses.  Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.

Will need to be available for extended Core Hours Support which includes: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET excluding holidays.

Requirements

• High school diploma or GED
• Experience with problem solving, debugging, and providing solutions to technical issues
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience working within a team-oriented, collaborative, agile environment.
• Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
• Experience documenting and communicating work-a-rounds and solutions clearly

Benefits

Role Summary

The Lead AI Architect & Delivery Manager will serve as the technical authority and engagement lead for the client's TPRM AI Assistant project, backfilling the departing AI Lead. This role is responsible for driving the technical strategy of the Snowflake-native RAG solution, orchestrating the offshore engineering team, interfacing directly with FCB leadership (ED&A, TPRO, InfoSec SMEs), and ensuring the solution meets its tight production launch milestone.

We are looking for a Senior Business Analyst & Project Manager to lead the end-to-end delivery of a multi-market Salesforce programme covering Sales Cloud and Marketing Cloud.

The programme spans three markets, each with its own stakeholders, integration dependencies, and go-live timelines. This role combines business analysis and project management, acting as the key coordination point between the client, agency team, and development teams.

The successful candidate will translate business requirements into clear, buildable specifications while owning delivery planning, risks, dependencies, stakeholder communication, and project governance across all markets.

Tiger Analytics is looking for an experienced Project Manager - Scrum Master to join our fast-growing advanced analytics consulting firm. Our employees bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner. We are looking for top-notch talent as we continue to build the world's best global analytics consulting team.

Key Responsibilities

Reporting to the Business Intelligence Manager, the Business Intelligence Developer has responsibility for designing, developing, maintaining and enhancing reports and dashboards that support data-driven decision making across the organisation. The role involves working closely with stakeholders to understand business requirements, translating these into effective solutions and ensuring data is presented accurately, clearly and efficiently.

Duties & Responsibilities

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Finance, You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Our Mission: “To contribute to the wellbeing of humanity, developing new ways to cure” The Vision: Excelya aims to become the leading mid-size CRO in its market with the best employee experience.

Excelya Group has embarked on an ambitious growth strategy for the next five years, both organically and external growth, which lead to a significant ongoing evolution of the business. As such, the Group has already developed strong FP&A processes and tends to develop them any further.

We are looking for a Finance professional passionate about Business partnership , and financial automation, willing to help transform FP&A into a highly efficient and value-added function.

Main Responsibilities

FP&A’s responsibilities are as follows:

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

The Product Owner is responsible for supporting execution of the New Product Setup (NPS) roadmap by managing backlog readiness, coordinating sprint activities, and ensuring business needs are translated into delivery outcomes. This role partners closely with business stakeholders, developers, testers, and process teams to support efficient sprint execution, capture feedback, and prepare releases for deployment. The role will initially focus on NPS and may expand to support additional processes over time.

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 1000 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.

The Business Analyst will support due diligence, portfolio monitoring, and investment analysis by ensuring the integrity and accuracy of land, mineral, and royalty data. This role bridges technical data management and business decision-making — combining analytical skills with cross-functional collaboration across geoscience, legal, finance, and engineering teams.

Key Responsibilities

Tiger Analytics is looking for experienced Data Analyst/Business Analyst to join our fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner. We are looking for top-notch talent as we continue to build the best global analytics consulting team in the world.

The Business Analyst, Process Improvement is responsible for improving and simplifying New Product Setup (NPS) workstreams within Appian. This role focuses on workflow simplification, field usage and governance, and standardization across regions and ERPs. The role partners closely with business stakeholders, product owners, and process owners to improve current-state processes within Appian. The role will initially focus on NPS and may expand to support additional processes over time.

Responsibilities:

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 1000 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.

The Business Analyst will support due diligence, portfolio monitoring, and investment analysis by ensuring the integrity and accuracy of land, mineral, and royalty data. This role bridges technical data management and business decision-making — combining analytical skills with cross-functional collaboration across geoscience, legal, finance, and engineering teams.

Key Responsibilities