Dutch Speaking CS Agent For Hong Kong-Based Multinational Technology Company
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opportunity for a Dutch Speaking Customer Service Agent for a renowned Hong Kong-based multinational technology company. In this dynamic role, you will be instrumental in providing unparalleled support to Dutch-speaking clients, ensuring they have a seamless experience with cutting-edge technology solutions.
Responsibilities
- Engage with Dutch-speaking customers via various channels including phone, email, and live chat to address their inquiries.
- Guide customers through the technical features and functionalities of the company's technology products.
- Resolve customer issues, troubleshooting problems efficiently and effectively.
- Record and track customer interactions in the company's CRM system to facilitate continuous improvement.
- Work closely with product and engineering teams to relay customer feedback and improve service offerings.
- Stay informed on the latest product developments and industry trends to provide informed support.
Requirements