Join the team at Mercier Consultancy MD as a Dutch Speaking Order to Cash Specialist! This exciting role offers you the chance to work in beautiful Greece with full relocation support. As an Order to Cash Specialist, you will play a crucial role in managing the order process, ensuring seamless transactions for our Dutch-speaking clients.

Key Responsibilities

• Manage the order processing cycle from order receipt to cash collection, ensuring timely and accurate transactions.
• Communicate with Dutch-speaking clients to address inquiries and resolve any order-related issues.
• Collaborate with various departments to streamline processes and improve customer satisfaction.
• Maintain accurate records in our ERP system to track orders, payment status, and other relevant information.
• Analyze and report on order trends to identify areas for improvement in efficiency and service.
• Ensure compliance with internal policies and external regulations throughout the order to cash lifecycle.

Requirements

Mercier Consultancy MD is excited to provide an exceptional opportunity for Norwegian Speaking Customer Service Representatives in the Manufacturing industry. This position is perfect for individuals who possess a passion for customer service and have a strong interest in manufacturing processes. In this role, you will assist customers with inquiries, ensuring they receive prompt and effective support in Norwegian.

Key Responsibilities

• Manage customer inquiries related to manufacturing products and services via phone, email, and chat in Norwegian.
• Provide detailed information regarding product specifications, availability, and order processes.
• Assist customers with order placement, modifications, and troubleshooting issues as they arise.
• Resolve customer complaints and ensure their needs are met efficiently and courteously.
• Document all customer interactions accurately in our CRM system.
• Collaborate with production and logistics teams to ensure timely and accurate order fulfillment.
• Stay informed about industry trends and updates on manufacturing processes to support customers effectively.

Requirements

As an MS Dynamics 365 Manufacturing Consultant, you will be responsible for delivering end-to-end implementation, optimization, and support for Microsoft Dynamics 365 solutions within manufacturing environments. Your expertise will focus on enhancing production lifecycle management, discrete and process manufacturing, logistics, inventory management, and warehouse operations to drive client success.

Requirements

• Configure and manage discrete and process manufacturing processes.
• Oversee production planning, scheduling, and optimization.
• Implement and support optimization planning and forecasting for manufacturing processes.
• Configure and optimize functionalities for product information management, logistics, and quality order processes.
• Conduct fit-gap analysis and solution mapping aligned with industry best practices.
• Good knowledge of Inventory management and transactions.
• Good Knowledge of Warehouse Management.
• Knowledge of Advance Warehouse Management is good to have not mandatory.
• Deliver post-go-live support, ensuring seamless transition and adoption.