German Speaking Customer Service for Finance Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading Finance Company based in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding support to clients. As a customer service representative, you will communicate with clients primarily in German, assisting them with their financial inquiries and ensuring a seamless customer experience.
Key Responsibilities
- Manage customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
- Provide clear and accurate information about financial services, investment options, and regulations.
- Assist customers with account setup, modifications, and transaction inquiries.
- Resolve customer complaints and issues promptly while adhering to company policies.
- Accurately document all interactions and maintain comprehensive records in the CRM system.
- Collaborate with internal teams to ensure the highest level of service delivery and client satisfaction.
- Stay informed on financial market trends and updates to effectively address customer concerns.
Requirements