Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Construction industry. If you are passionate about customer service and have an interest in the construction sector, this is an ideal role for you. You will be responsible for assisting clients with their inquiries, providing detailed information about construction services and products, and ensuring a positive customer experience in French.

Key Responsibilities

• Handle inquiries from customers related to construction services, project details, and product availability via phone, email, and chat in French.
• Provide timely and accurate information regarding project status, timelines, and cost estimates.
• Assist clients with order processing and any issues that arise during the customer journey.
• Document all interactions with customers in the CRM system to maintain comprehensive records.
• Collaborate with project managers and technical teams to resolve client issues efficiently.
• Stay updated on industry trends, products, and services to better assist customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for French Speaking Customer Service Representatives in the biotechnology industry. This role is perfect for individuals who are passionate about science and customer engagement. As a representative, you will provide essential support to clients and partners who are utilizing biotechnology products and services, ensuring communication is seamless and efficient in French.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and technical support via phone, email, and chat in French.
• Educate customers about product features, best practices, and compliance requirements.
• Assist in troubleshooting client issues and liaise with technical teams to find solutions.
• Accurately document customer interactions and follow up to ensure satisfaction.
• Collaborate with sales and product development teams to enhance customer experience.
• Stay updated on industry trends and advancements in biotechnology to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the banking industry. This role is tailored for individuals who have a passion for finance and exceptional customer service skills. As a representative, you will support clients with their banking inquiries, providing them with comprehensive assistance in French to ensure a smooth and efficient banking experience.

Key Responsibilities

• Manage incoming customer inquiries regarding banking products, services, and account management via phone, email, and chat in French.
• Assist customers with transaction inquiries, account statements, and digital banking services.
• Provide detailed information on banking options, fees, and promotional offers.
• Resolve customer complaints and issues in a prompt and professional manner.
• Document customer interactions accurately in the CRM system, ensuring compliance with banking regulations.
• Collaborate with various departments to enhance customer service delivery and address client concerns.
• Stay informed about industry changes and banking products to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about air travel and dedicated to delivering exceptional customer service. As a part of our customer service team, you will assist clients and passengers with their inquiries, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to flight bookings, schedules, and airline services via phone, email, and live chat in French.
• Provide detailed information about flight options, baggage policies, and travel regulations.
• Assist customers with reservation changes, cancellations, and inquiries regarding special requests.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with airline and operational teams to provide real-time updates to customers.
• Stay informed about airline industry trends and service updates to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are passionate about cars and providing excellent customer support. As a representative, you will engage with customers in French, assisting them with inquiries related to automotive services, products, and support.

Key Responsibilities

• Manage customer inquiries regarding automotive products and services via phone, email, and chat in French.
• Provide detailed information about vehicle specifications, service options, and pricing.
• Assist customers with service appointments, warranty claims, and troubleshooting vehicle issues.
• Resolve customer complaints effectively and ensure a positive experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to provide customers with timely solutions.
• Stay updated on automotive trends and company offerings to better assist customers.

Requirements

Our client is an innovative fintech scale-up with a flagship enterprise-level data analytics and compliance platform built for banks and financial institutions. Their mission is to empower financial organizations with cutting-edge technology for fraud detection, AML compliance, and risk management across multiple layers of the banking system.

This is a high-impact leadership role offering the chance to shape European expansion and drive sales growth in some of the most competitive and regulated markets in the world.

Role Summary

We are seeking an experienced sales leader to spearhead enterprise sales into European banks and financial institutions. The ideal candidate combines deep financial services expertise, technical acumen, and strong C-suite relationship management skills, with a proven track record of selling complex enterprise technology solutions.

This role requires navigating long B2B sales cycles in highly regulated environments while thriving in a fast-paced startup/scale-up setting.

Dans le cadre d’un renfort temporaire, nous recherchons un(e) Chargé(e) RH Paie & Formation pour rejoindre notre équipe RH.

Ce poste offre une forte exposition aux sujets de paie et d’administration du personnel, complétée par un volet formation orienté coordination et développement des compétences.

Are you a creative marketer who thrives on testing strategies and discovering what really moves the needle? We’re looking for a Marketing Coordinator to join our global marketing team at Keycafe. In this role, you’ll take ownership of our French marketing channels, primarily targeting France. You’ll create and execute campaigns across multiple channels, including email, social, blog, paid media, webinars, and more, with the goal of identifying the most effective growth levers.

If you enjoy working across the full marketing funnel, love crafting messages that convert, and want to make a measurable impact in a growing tech company, we’d love to hear from you.

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

We are looking for a Data Manager - Research to join our talented team and play a key role in managing clinical data for various research projects, ensuring high quality and consistency across all data collected.

Main Responsibilities:

Organize and improve data quality per rules set by Data Owner.

• Document data, metadata, lifecycle (catalog, contracts, process map)
• Apply data quality rules, automate, monitor flows/reporting
• Implement data integrity rules
• Ingest data to cloud platform (GCP), communicate with stakeholders
• Integrate new assets, Write data transfer specs; Perform quality controls
• Handle data access/migration/archiving
• Apply licensing terms for external data; Main contact for external data providers
• Harmonize/standardize/prepare data for analysis
• Share best practices with the DM community

Deliverables:

About the Job

Excelya is looking for a dedicated Data Analyst R&D to join our dynamic Research and Development team. In this role, you will play an essential part in transforming complex data into actionable insights that drive our innovative projects and strategies.

As a Data Analyst, you will collaborate with cross-functional teams to analyze and interpret data from clinical trials, enabling informed decision-making and advancing our mission to improve patient outcomes.

Main Responsibilities:

• Create data visualization solutions.
• Define, specify, build, and/or improve:
• Data structures necessary for storage and analysis: core models, business views, and ad hoc tables (in DBT).
• Reports, dashboards, and data visualizations.
• Unit tests and validation on data preparation, reports, and dashboards.

Deliverables:

• Data preparation: core models, business views, and ad hoc tables (specifications + development and feeding of structures).
• Data analysis and visualization: Data Report, Dashboard, Scoring board, etc.
• Validation reports.

Requirements

About You

We are looking for passionate individuals who thrive in a collaborative environment and are eager to contribute to impactful projects.