Mercier Consultancy MD is seeking an Italian Speaking Customer Service Agent for a prominent French multinational telecommunications company. This role provides an opportunity to work in a dynamic and innovative environment while supporting customers with their telecommunication needs. As an integral part of our team, you will ensure that Italian-speaking clients receive exemplary service and support.

Responsibilities

• Assist Italian-speaking customers through various channels including phone, email, and chat with inquiries related to telecommunication products and services.
• Provide detailed information about service offerings, troubleshooting assistance, and billing inquiries.
• Resolve customer complaints and escalate issues when necessary to ensure timely resolution.
• Document customer interactions accurately in the CRM system to track feedback and inquiries.
• Work collaboratively with team members to enhance the overall customer experience and service delivery.
• Stay updated on promotions, new products, and industry trends to inform and assist clients effectively.

Requirements

ADAPTIT S.A. is a highly specialized Group of Companies operating in the ICT sector. We offer high-quality services, innovative solutions and premium support to Telecommunication Providers, Financial Institutions, Transport Corporations, Utilities, Retail Companies, and all kinds of Enterprises wishing to re-engineer their operations to achieve higher growth, mitigate risk, increase security, and ultimately maximize revenues. As a system integrator, ADAPTIT S.A. combines the latest technology trends to offer its clients innovative tailor-made solutions and delivers high-quality turnkey projects, thus ensuring the highest possible performance of their investment. We are a member of the American-Hellenic, German-Hellenic, and Chinese-Hellenic Chambers of Commerce and have a continuous presence as exhibitors at MWC since 2012.

Role Description

We are currently seeking a Network Engineer to join our team. This is a full-time, hybrid position based at ADAPTIT S.A. in Agios Stefanos. The role involves implementing, administering, and managing network infrastructures for both enterprise and SMB customers.

The ideal candidate will have hands-on experience with multi-vendor technologies and environments, including Firewalls, Routers, Switches, and related networking solutions.

Main Responsibilities

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Sales Engineer in United States.

As a Senior Sales Engineer, you will play a key role in driving the technical aspects of the sales process for large enterprise clients. You will leverage your deep technical knowledge and strategic thinking to guide customers through their digital transformation journey. Your responsibilities will include managing complex technical challenges, providing proof of concept support, and offering technical guidance to ensure the successful implementation of solutions, all while fostering strong customer relationships and driving business outcomes.

Accountabilities:

ADAPTIT S.A. is a highly specialized Group of Companies operating in the ICT sector. We offer high-quality services, innovative solutions and premium support to Telecommunication Providers, Financial Institutions, Transport Corporations, Utilities, Retail Companies, and all kinds of Enterprises wishing to re-engineer their operations to achieve higher growth, mitigate risk, increase security, and ultimately maximize revenues. As a system integrator, ADAPTIT S.A. combines the latest technology trends to offer its clients innovative tailor-made solutions and delivers high-quality turnkey projects, thus ensuring the highest possible performance of their investment. We are a member of the American-Hellenic, German-Hellenic, and Chinese-Hellenic Chambers of Commerce and have a continuous presence as exhibitors at MWC since 2012.

As a Sales Account Manager you will be responsible to serve Customers for installed base and develop, drive, and grow the ADAPTIT Cybersecurity business in Greece, Cyprus. You will communicate the benefits of a company's products in order to drive sales. You will serve as the point of contact between a business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.

Key Responsibilities: