Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

We are seeking an experienced Manager – UX/UI Designer to lead the user experience design process for digital products related to Open Finance. The role focuses on creating intuitive, seamless, and user-centered experiences across web and mobile platforms.

The ideal candidate will be responsible for wireframing, prototyping, usability testing support, and UI design, while collaborating closely with product managers, developers, and stakeholders to ensure that design solutions align with both user needs and business goals.

This role requires someone who can own the design lifecycle, advocate for users, and contribute to the evolution of UX strategy and design processes.

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

Robusta Technology Group (RTG) is a key driver of digital transformation, providing a holistic technology ecosystem. RTG partners with local and international organizations to build exceptional digital customer experiences, establish engineering hubs, and launch ventures across multiple industries and domains. Through its events, spaces, and content, RTG serves as a catalyst for innovation, impact, and sustainable growth.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading technology consultancy group. With over a decade of experience and a successful track record of delivering more than 300 projects across Europe, the Middle East, and North America, RTG has established itself as a trusted technology partner and a preferred employer in the Egyptian market.

Together, Octopus and Robusta are building a bridge between Europe and Africa by creating tailored engineering hub solutions that connect global companies with exceptional talent.

About the Role

We are looking for a Senior QA Engineer with strong hands-on Salesforce experience to join our growing team on a 3-month remote contract.

We're looking for a Software Fraud Engineer to design and build our next-generation fraud prevention platform. You'll develop real-time fraud detection systems, risk engines, and automated decision-making services that protect both our users and business.

This is an engineering role focused on building fraud prevention systems — not a manual fraud operations position.

Responsibilities

Fraud Detection

• Design and develop fraud detection systems for payments, wallets, authentication, and user activity.
• Detect account takeover, payment fraud, bonus abuse, multi-accounting, and other abuse scenarios.
• Build real-time fraud pipelines and event processing systems.
• Develop automated fraud prevention mechanisms.

Risk Engine

• Build and improve fraud rules, velocity controls, and dynamic risk scoring.
• Design decision engines for transaction approval, review, or rejection.
• Continuously optimize fraud detection accuracy while minimizing false positives.
• Improve fraud models using behavioral and transactional data.

Data & Analytics

We are looking for a Senior Data Analyst to lead product analytics across the GoMining ecosystem.

You will own the development of our product analytics capabilities — from event tracking and funnel analytics to A/B testing infrastructure, AI-powered insights, and product performance reporting.

This role is ideal for someone who combines deep analytical expertise with hands-on experience building scalable analytics systems and leveraging AI to improve decision-making.

We are looking for a Senior Data Analyst to lead Retention & Marketing Analytics across the GoMining ecosystem.

You will partner closely with our Marketing and CRM teams to build a data-driven retention strategy — from customer segmentation and lifecycle analytics to A/B testing, personalization, and automated performance insights.

This role is ideal for someone who combines strong analytical expertise with a deep understanding of user behavior, CRM, and retention mechanics.