Key Account Manager
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About the Job
Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
As a Key Account Manager (KAM), you will own and grow relationships with some of our most strategic clients in the life sciences sector. You’ll act as a trusted advisor, ensuring client satisfaction, driving revenue growth, and shaping long-term partnerships that matter.
Main Responsibilities
- Manage 1 to 4 Top-10 client accounts, ensuring strategic alignment and business growth.
- Serve as the primary point of contact for key stakeholders, building trust and delivering value.
- Develop and execute annual account plans, including governance, risk management, and growth strategies.
- Identify and capture cross-sell and upsell opportunities across Excelya’s full service portfolio.
- Lead business reviews with clients and maintain a 360° view of the account.
- Oversee contract negotiations, renewals, and master agreements.
- Collaborate with internal teams (Operations, Business Managers, Marketing, Finance) to ensure seamless delivery.
Requirements