Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Icelandic Speaking Customer Agent to join our team in Greece, supporting a popular online streaming service. This role is perfect for individuals who have a passion for entertainment and deliver exceptional customer service. As a Customer Agent, you will assist our Icelandic-speaking customers with their inquiries, ensuring they have an enjoyable streaming experience.

Key Responsibilities

• Provide outstanding customer support in Icelandic via phone, email, and chat.
• Assist customers with inquiries related to subscription plans, content access, and technical issues.
• Resolve customer complaints and problems effectively, striving for high satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with other teams to enhance service delivery and streamline processes.
• Stay updated on content offerings, platform features, and customer service best practices.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Care Representative to work in Bulgaria! This role comes with a fully paid relocation package, allowing you to embark on an exciting adventure while supporting our valued customers. If you have a passion for helping others and are fluent in German, we want you to be part of our dynamic team!

Key Responsibilities

• Provide exceptional customer service in German through various channels, including phone, email, and live chat.
• Assist customers with inquiries, order management, and any issues they may encounter.
• Collaborate with internal teams to resolve customer concerns promptly and effectively.
• Document all customer interactions accurately in our CRM system for future reference.
• Gather feedback from customers to identify areas for improvement in our services.
• Stay informed about our products and services to provide knowledgeable assistance to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Customer Support Representative fluent in Romanian, with a fully paid relocation package to Bulgaria. This position is perfect for individuals who are dedicated to delivering exceptional customer service while exploring the opportunities and culture of Bulgaria.

Key Responsibilities

• Provide high-quality customer support to Romanian-speaking clients across various channels, including phone, email, and live chat.
• Respond promptly to customer inquiries regarding products, services, and policies with clarity and professionalism.
• Effectively manage customer complaints and resolve issues to ensure a high level of satisfaction.
• Document all customer interactions accurately in our CRM system for continuous improvement.
• Collaborate with other departments to deliver comprehensive solutions that meet customer needs.
• Stay updated on product knowledge to provide informed assistance to clients.

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Are you passionate about technology and gadgets? Do you speak Slovenian fluently? Combine career growth with the opportunity to live in Greece and enjoy its amazing lifestyle!

We are looking for talented Slovenian -speaking Customer Experience Specialists to join our international team in Greece. You’ll provide support to customers from the Slovenia, following full training by certified instructors, while experiencing life in one of the most beautiful countries in the world.

What You’ll Do

• Communicate with customers via phone, chat, and email
• Track and resolve cases efficiently and professionally
• Maintain high customer satisfaction while representing major global brands
• Troubleshoot mobile devices (phones, tablets, and more)
• Help customers manage and secure their accounts and passwords
• Coordinate hardware repairs when needed

Requirements

• Fluency in Slovenian
• Advanced English skills
• Familiarity with iOS, MacOS, or similar technology is a plus
• Excellent communication and problem-solving skills
• Previous customer support experience is an advantage

Benefits

Are you passionate about technology and gadgets? Do you speak Slovak fluently? Combine career growth with the opportunity to live in Greece and enjoy its amazing lifestyle!

We are looking for talented Slovak-speaking Customer Experience Specialists to join our international team in Greece. You’ll provide support to customers from Slovakia, following full training by certified instructors, while experiencing life in one of the most beautiful countries in the world.

What You’ll Do

• Communicate with customers via phone, chat, and email
• Track and resolve cases efficiently and professionally
• Maintain high customer satisfaction while representing major global brands
• Troubleshoot mobile devices (phones, tablets, and more)
• Help customers manage and secure their accounts and passwords
• Coordinate hardware repairs when needed

Requirements

• Fluency in Slovak
• Advanced English skills
• Familiarity with iOS, MacOS, or similar technology is a plus
• Excellent communication and problem-solving skills
• Previous customer support experience is an advantage

Benefits

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Escalate complex issues to engineers as needed;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI.

What you need to succeed in this role:

Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives to join our team in the vibrant city of Sofia. This role is designed for individuals who are passionate about providing excellent customer support and are fluent in Italian. As a representative, you will engage with customers in Italian, assisting them with their inquiries and ensuring a positive experience.

Key Responsibilities

• Handle customer inquiries effectively via phone, email, and chat in Italian, addressing product and service questions.
• Provide accurate information regarding billing, accounts, and company policies.
• Assist customers with troubleshooting any issues they may encounter with products or services.
• Resolve complaints efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Collaborate with internal teams to improve service delivery and address customer feedback.
• Stay knowledgeable about the products and services offered to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Customer Care Representative for a renowned Logistics Company! This is a unique opportunity to work in the logistics sector while enjoying fully paid relocation to the beautiful country of Greece. If you are passionate about customer service and have a keen interest in the logistics industry, we would love to have you on our team!

Key Responsibilities

• Provide exceptional customer support in German across various channels including phone, email, and live chat for logistics inquiries.
• Assist customers with inquiries related to shipping, tracking, delivery issues, and account management.
• Collaborate with internal teams to resolve customer challenges and ensure timely deliveries and service excellence.
• Document all customer interactions and manage information flow in our CRM system accurately.
• Identify opportunities to enhance customer satisfaction through feedback and suggestions.
• Stay informed on logistics trends and company services to deliver accurate and relevant information to customers.

Requirements