Mercier Consultancy MD is thrilled to announce an opportunity for French Speaking Customer Service Representatives for a leading Cybersecurity Company in Greece. This position is perfect for individuals who are passionate about technology and cybersecurity and are committed to providing exceptional customer support. In this role, you will engage with clients in French, assisting them with inquiries related to cybersecurity solutions and services.

Key Responsibilities

• Handle customer inquiries related to cybersecurity products and services via phone, email, and chat in French.
• Provide detailed information regarding product features, installation processes, and security protocols.
• Assist customers with technical issues, troubleshooting, and account management.
• Resolve customer complaints effectively, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with the technical support team to address complex issues and provide timely solutions.
• Stay informed about cybersecurity trends, products, and best practices to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives with a leading tech company in Greece. This position is tailored for individuals who possess a passion for technology and a dedication to providing exceptional customer support. In this role, you will help customers navigate their inquiries and resolve issues efficiently, all while communicating in Dutch.

Key Responsibilities

• Manage customer inquiries regarding tech products and services via phone, email, and live chat in Dutch.
• Provide assistance with product installation, troubleshooting, and usage instructions.
• Educate customers about features, updates, and promotional offers.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in our CRM system.
• Collaborate with technical teams to address customer concerns and improve service delivery.
• Stay informed about the latest technology trends and product offerings to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives working with Booking.com, fully remote from Greece. This position is perfect for individuals who are passionate about travel and dedicated to providing exceptional customer support in the hospitality industry. In this role, you will assist customers with their booking inquiries, ensuring they receive the best possible service in Dutch.

Key Responsibilities

• Handle customer inquiries related to bookings, cancellations, and travel arrangements via phone, email, and chat in Dutch.
• Assist customers with navigating the Booking.com platform and resolving any issues they encounter.
• Provide detailed information on accommodations, services, and local attractions to enhance the customer experience.
• Resolve customer complaints and challenges efficiently, ensuring satisfaction.
• Document all customer interactions accurately in the Customer Relationship Management (CRM) system.
• Collaborate with internal teams to improve service delivery and customer satisfaction.
• Stay updated on company policies and travel industry trends to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives to join an esteemed automotive company in Sofia, Bulgaria. If you have a passion for the automotive industry and a commitment to providing exceptional customer service, we want you on our team! In this role, you will assist Dutch-speaking customers, ensuring they receive the support and information they need for their automotive needs.

Key Responsibilities

• Address customer inquiries related to automotive products, services, and technical support via phone, email, and chat in Dutch.
• Provide guidance and information on vehicle features, maintenance services, and warranty issues.
• Assist customers with scheduling appointments and resolving service-related concerns.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal departments to ensure customer issues are resolved promptly and effectively.
• Stay informed about the automotive market trends and product offerings to enhance customer support.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch-speaking Customer Service Representatives to join a leading tech company in Bulgaria, with paid relocation included! This position is perfect for enthusiastic individuals who are passionate about technology and committed to delivering exceptional customer support. In this role, you will provide assistance to customers seeking solutions, advice, and information about our tech products and services in Dutch.

Key Responsibilities

• Handle customer inquiries regarding tech products, software solutions, and services via phone, email, and chat in Dutch.
• Provide prompt and accurate information to help customers troubleshoot issues and optimize their product usage.
• Assist in account management, billing inquiries, and service inquiries to ensure a seamless customer experience.
• Document customer interactions accurately within our CRM system.
• Collaborate with technical support and product teams to address customer concerns effectively.
• Stay informed on the latest product updates and technology trends to offer informed assistance and advice.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Danish Speaking Customer Service Representatives for a prominent tech company based in Greece. This role is perfect for individuals who are passionate about technology and enjoy providing exceptional customer support. You will assist Danish-speaking clients in resolving their inquiries related to tech services and products, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries and provide support for tech products and services via phone, email, and chat in Danish.
• Assist customers with troubleshooting issues, product features, and account management.
• Educate clients on the use of products and provide information regarding updates and new offerings.
• Document all customer interactions within the CRM system accurately.
• Collaborate with technical support teams to resolve complex issues that require specialized knowledge.
• Stay informed about industry trends and product developments to ensure you provide the best service possible.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This position is ideal for individuals who are enthusiastic about technology and committed to delivering exceptional customer support. In this role, you will engage with customers in Danish, helping them with inquiries related to consumer electronics and providing an excellent service experience.

Key Responsibilities

• Handle customer inquiries regarding consumer electronics products, including specifications, troubleshooting, and warranty information via phone, email, and chat in Danish.
• Assist customers with order processing, tracking, and resolution of any service issues.
• Provide detailed product information and guidance to help customers make informed purchasing decisions.
• Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with internal teams to address customer concerns effectively and improve service delivery.
• Stay informed about new products, promotions, and industry trends to enhance customer engagement.

Requirements

Join our clients' JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with the companys client – the international tobacco and vaping division of Japan Tobacco Inc. – they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. Our client is currently looking for Portuguese-speaking talents to support their client’s customers from our offices in Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client’s products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience.

Requirements

- Fluency in Portuguese.

- Strong command of English, both written and spoken.

Join our clients JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with our client, the international tobacco and vaping division of Japan Tobacco Inc. they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. We are currently looking for Portuguese-speaking talents to support our client’s customers from their offices in Athens, Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client’s products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience.

Requirements

Fluency in Portuguese.

Strong command of English, both written and spoken.

If you are an avid auto enthusiast, join our client’s Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands

Our client is looking for Danish speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Be part of the change and join our client in beautiful Crete!

What you will do:

•Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands

•Utilize phone calls, e-mails and chats in order to provide a seamless customer experience

•Respond to inquiries about products and services, offering expert advice on a range of car-related matters

•Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner

•Provide accurate and effective roadside assistance

•Turn every customer into a happy customer!

•Exchange ideas and solutions with your colleagues!

•Enjoy your time in Crete!

Requirements

Fluency in Danish

• Very good use of English – both in written and spoken language