Mercier Consultancy MD is excited to announce an opening for a Back Office Gaming Support Specialist with French, complete with relocation to the beautiful city of Sofia. This position is ideal for individuals looking to combine their passion for gaming with their customer support skills. You will play an essential role in ensuring our French-speaking customers receive the highest level of service and support.

Key Responsibilities

• Provide back office support for gaming-related inquiries from French-speaking customers across multiple communication platforms.
• Work in collaboration with various internal teams to address and resolve customer issues effectively.
• Accurately document customer interactions, as well as internal processes, to create a reliable record for future reference.
• Identify and suggest improvements in operational processes to elevate customer satisfaction and efficiency.
• Stay updated on industry trends, regulations, and gaming products to provide informed and knowledgeable support.
• Participate in continuous training to enhance your skills and gain deeper insights into the gaming industry.

Requirements

Mercier Consultancy MD is excited to present an opportunity for an Arabic Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This position includes relocation assistance, making it an excellent chance for those looking to work in a dynamic environment while supporting Arabic-speaking clients.

Responsibilities

• Provide customer support to Arabic-speaking clients via phone, email, and chat, addressing inquiries related to products and services.
• Deliver detailed product information and assist customers with order management and troubleshooting issues.
• Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Accurately document customer interactions in the CRM system to maintain quality service standards.
• Collaborate with various teams to escalate complex issues and enhance the overall customer experience.
• Stay updated on company policies, promotions, and industry trends to provide knowledgeable assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Albanian Speaking Customer Service Agent to work in the vibrant city of Sofia, with paid relocation included. In this role, you will provide exceptional customer support to our Albanian-speaking clients, ensuring their inquiries and requests are handled with care and professionalism.

Responsibilities

• Assist Albanian-speaking customers via phone, email, and chat with their inquiries regarding products and services.
• Provide clear and accurate information about our offerings and guide customers through any issues they may encounter.
• Resolve customer complaints in a courteous and effective manner, aiming for high satisfaction levels.
• Accurately document all customer interactions in the CRM system to maintain high-quality service standards.
• Collaborate with team members and other departments to optimize the customer experience.
• Stay updated on product knowledge and company policies to effectively address client questions.

Requirements

Bereit, grauen Himmel gegen griechische Sonne zu tauschen?

Unser Kunde in Griechenland arbeitet mit Dyson, einer der innovativsten Tech-Marken der Welt, zusammen – und sucht deutschsprachige Customer Support Specialists, die mehr wollen als nur einen Job. Sie suchen ein Abenteuer. Eine neue Erfahrung. Ein Leben im Ausland.

Das ist deine Chance, internationale Berufserfahrung zu sammeln, direkt am Meer zu leben, mediterranes Essen zu genießen und eine Kultur kennenzulernen, in der Kaffeepausen noch wirklich zelebriert werden.

Über die Position

Du betreust deutschsprachige Dyson-Kund:innen und hilfst ihnen, das Beste aus ihren Produkten herauszuholen – von der Fehlerbehebung bis zur Beratung zu Funktionen und Reparaturen. Kein Technikprofi? Kein Problem. Du erhältst eine umfassende, bezahlte Schulung.

Deine Aufgaben

• Bearbeitung von Anrufen, Nachrichten und E-Mails von Dyson-Nutzer:innen
• Unterstützung bei Produktfragen, Troubleshooting und Anwendungstipps
• Abwicklung von Garantien, Reparaturen und Ersatzanfragen
• Produktempfehlungen passend zu den Bedürfnissen der Kund:innen
• Sicherstellung einer positiven und reibungslosen Customer Experience
• Zusammenarbeit in einem professionellen, internationalen Team

Requirements

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to announce that we are hiring a Italian Speaking Customer Representative, and we offer paid relocation to Greece!

This position allows you to embrace the vibrant culture and beautiful landscapes of Greece while delivering exceptional service to our clients.

Your Role:

• Provide outstanding customer support to Italian-speaking clients, ensuring their inquiries are addressed effectively and professionally.
• Utilize various communication channels, including phone, email, and chat, to assist customers promptly.
• Become proficient with our client systems to deliver high-quality service.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Willingness to learn new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Willingness to relocate to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic Italian Speaking Customer Representative.

This position comes with the excellent benefit of paid relocation to Greece, allowing you to embrace a beautiful new lifestyle while delivering exceptional service to our clients.

Your Role:

• Provide top-notch customer support to Italian-speaking clients, ensuring that their inquiries are handled with care and professionalism.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Get acquainted with our systems to provide accurate and efficient solutions.
• Work collaboratively with team members to ensure timely resolution of any customer issues.

Requirements

Join Our Team!

Are you fluent in Italian and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to offer a position for a Italian Speaking Customer Representative with the added benefit of paid relocation to Greece!

This role provides the chance to embrace a new lifestyle while delivering outstanding customer service to our clients.

Your Role:

• Provide exceptional customer support to Italian-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient with our client systems to deliver accurate and timely service.
• Work closely with team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Italian (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills with a commitment to customer satisfaction.
• Eager to learn and adapt to new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Willingness to relocate to Greece for this amazing opportunity!

Benefits

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Zendesk to lead the ownership, optimization, and strategic evolution of our Zendesk environment. This role is responsible for ensuring operational excellence across Sales, Customer Support, and Operations by delivering scalable workflows, reliable system performance, and actionable reporting insights.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Zendesk—overseeing configuration, governance, integrations, and continuous improvement initiatives. This individual partners cross-functionally to translate business needs into efficient, data-driven solutions that enhance agent productivity, strengthen customer experience standards, and support continued growth at DSI.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Join Our Team!

Are you a fluent German speaker looking for a fantastic opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are excited to offer the position of German Speaking Customer Representative with the added benefit of paid relocation to Greece!

This role allows you to immerse yourself in a vibrant culture while providing exceptional service to our customers from the comfort of your new home.

Your Role:

• Offer outstanding customer support to German-speaking clients, addressing their inquiries with professionalism and care.
• Utilize multiple communication channels, including phone, email, and chat, to effectively assist customers.
• Become knowledgeable in our client systems to deliver high-quality, efficient service.
• Collaborate with your team to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a dedication to exceptional customer service.
• Eager to learn and adapt to new technologies and tools for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willing to relocate to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in German and seeking an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are delighted to offer a position for a German Speaking Customer Representative with the fantastic benefit of paid relocation to Greece!

This role not only allows you to experience the vibrant culture of Greece but also offers a chance to provide outstanding customer service to our valued clients!

Your Role:

• Deliver exceptional customer support to German-speaking clients, ensuring their inquiries are addressed with care and professionalism.
• Utilize communication channels such as phone, email, and chat to assist clients effectively.
• Become adept at our client systems to ensure efficient and high-quality service delivery.
• Work collaboratively with your team to ensure timely resolutions of customer issues.

Requirements