Do you enjoy helping people, solving problems, and working in an international environment?

We're looking for a Swedish-speaking Customer Support Advisor to join an international customer service team in Greece, supporting one of the world's leading manufacturers of commercial vehicles. Every day you'll help drivers, fleet operators, and customers get back on the road by providing professional support when they need it most.

This is an excellent opportunity for someone who enjoys customer service, has strong communication skills, and wants to build an international career while living in Greece.

What you'll be doing

• Assist customers via phone, email and chat with questions related to transportation services
• Support drivers experiencing vehicle breakdowns by gathering relevant information and creating service cases
• Coordinate with workshops, roadside assistance providers and technicians when on-site support is required
• Provide updates and follow up on ongoing cases until they are resolved
• Answer questions regarding products, services and general customer enquiries
• Handle complaints professionally and work towards the best possible solution for the customer
• Keep accurate documentation of customer interactions using internal systems

Requirements

Do you enjoy helping people, solving problems, and working in an international environment?

We're looking for a Swedish-speaking Customer Support Advisor to join an international customer service team in Greece, supporting one of the world's leading manufacturers of commercial vehicles. Every day you'll help drivers, fleet operators, and customers get back on the road by providing professional support when they need it most.

This is an excellent opportunity for someone who enjoys customer service, has strong communication skills, and wants to build an international career while living in Greece.

What you'll be doing

• Assist customers via phone, email and chat with questions related to transportation services
• Support drivers experiencing vehicle breakdowns by gathering relevant information and creating service cases
• Coordinate with workshops, roadside assistance providers and technicians when on-site support is required
• Provide updates and follow up on ongoing cases until they are resolved
• Answer questions regarding products, services and general customer enquiries
• Handle complaints professionally and work towards the best possible solution for the customer
• Keep accurate documentation of customer interactions using internal systems

Requirements

Ready to start a new chapter in Athens?

Our client in Greece is looking for Swedish-speaking Customer Support Specialists to join their international team and support one of the world's leading commercial vehicle manufacturers.

If you're looking for a career that combines meaningful work with an exciting lifestyle abroad, this is your opportunity to live in one of Europe's most vibrant capitals while gaining valuable international experience with a globally recognised brand.

About the Role

You'll be the first point of contact for Swedish-speaking customers who need assistance with commercial vehicles across Europe. Whether it's arranging roadside assistance for a vehicle breakdown or helping with customer enquiries, you'll play an important role in keeping businesses moving.

Don't worry if you're not an expert in commercial vehicles—you'll receive full training before you get started.

Your Daily Tasks Will Include:

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives for a prominent Commercial Vehicle Company based in Greece. This role is perfect for individuals who are enthusiastic about the automotive industry and eager to provide exceptional service to customers. As a customer service representative, you will assist clients in Finnish, addressing their inquiries related to commercial vehicles, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries related to commercial vehicle products, specifications, and services via phone, email, and live chat in Finnish.
• Provide accurate information about vehicle features, pricing, availability, and financing options.
• Assist customers with order placement, service appointments, and any related issues.
• Resolve customer complaints effectively, ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions in the CRM system for future reference.
• Collaborate with internal teams, including sales and technical support, to enhance the customer experience.
• Stay informed about industry developments and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a renowned Commercial Vehicle Company based in Greece. This role is perfect for individuals who are passionate about the automotive industry and are committed to delivering outstanding customer service. As a customer service representative, you will engage with customers in Dutch, providing them with the support and information they need regarding commercial vehicles.

Key Responsibilities

• Handle customer inquiries related to commercial vehicles, including product specifications, pricing, and availability via phone, email, and chat in Dutch.
• Assist customers with order placements, service requests, and any issues they may encounter.
• Provide detailed information about financing options, warranty details, and maintenance services.
• Resolve customer complaints with a focus on customer satisfaction and retention.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with sales and technical teams to ensure seamless communication and service delivery to clients.
• Stay informed about product updates and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for Czech Speaking Customer Service Representatives for a leading Commercial Vehicle Manufacturer based in Greece. This position is an exciting opportunity for individuals who are passionate about the automotive industry and enjoy providing exceptional customer support. As a customer service representative, you will assist clients in Czech, helping them with inquiries related to commercial vehicles and ensuring a positive experience.

Key Responsibilities

• Manage customer inquiries related to commercial vehicle products, services, and features via phone, email, and chat in Czech.
• Assist customers with order placements, product specifications, and technical support.
• Provide information on pricing, availability, and financing options.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with sales and technical teams to provide comprehensive support to customers.
• Stay informed about new products and industry trends to provide relevant information to customers.

Requirements