Mercier Consultancy MD is thrilled to announce an exciting opportunity for Danish Speaking professionals looking for a career move to Bulgaria! We are offering fully paid relocation packages to the right candidates. This position is perfect for individuals who want to join a dynamic team in a vibrant location while making a significant impact in our organization.

Key Responsibilities

• Utilize your fluency in Danish to communicate effectively with customers and clients across various platforms.
• Provide exceptional support and assistance, addressing inquiries and resolving issues efficiently.
• Collaborate with team members to ensure the highest quality of service is delivered.
• Document interactions and follow up on client requests in a timely manner.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to team objectives and help foster a positive working environment.

Requirements

Company Introduction

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering flexibility, global reach, and meaningful opportunities to shape client success.

About the Role

The Head of Conversion Rate Optimization is a senior leadership position responsible for driving and overseeing CRO strategies across our portfolio of high-growth clients. This role combines strategic thinking with hands-on expertise, requiring you to lead CRO initiatives, mentor team members, and interface directly with C-level clients to deliver transformational business results.

We are looking for a motivated and proactive JavaScript Developer to join our Support & Hands History team. You’ll be working on existing game titles built with PixiJS — supporting, maintaining, and enhancing them, while also collaborating closely on the development and evolution of our internal game library.

Requirements

• At least 1.5 years of commercial experience in JavaScript / Frontend development;
• Hands-on experience with PixiJS — commercial or non-commercial (e.g. pet projects, game jams, educational demos);
• Proven experience working with animations, including: Pixi-Spine, Animated Sprite, animation libraries (e.g. GSAP);
• Experience with version control systems (Git) and understanding of CI/CD processes;
• Experience working with texture generation tools or texture atlases;
• Understanding of game performance optimization and browser debugging;
• Languages: Ukrainian — required; English — B1 level or higher.

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

Mercier Consultancy MD is excited to offer a fantastic opportunity for Slovak Speaking Customer Service Representatives in the Retail industry. This role is perfect for individuals who are dedicated to providing excellent customer service and have a strong interest in retail products and services. As a member of our team, you will assist customers with their inquiries and ensure they have a seamless shopping experience while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries regarding products, orders, and services via phone, email, and live chat in Slovak.
• Provide detailed information on product availability, pricing, and promotions to enhance customer satisfaction.
• Assist customers with the processing of orders, returns, and exchanges.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with other departments to streamline processes and enhance the customer experience.
• Stay informed about product knowledge and retail trends to provide relevant and helpful information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Slovak Speaking Customer Service Representatives in the Manufacturing industry. This role is ideal for individuals who are eager to provide excellent customer support while facilitating communication for clients and partners in Slovak. You will play a crucial role in addressing inquiries and ensuring a seamless experience for customers in the manufacturing sector.

Key Responsibilities

• Respond to customer inquiries regarding manufacturing products, services, and order status via phone, email, and chat in Slovak.
• Provide information on product specifications, pricing, and availability.
• Assist customers with order processing, changes, returns, and special requests.
• Resolve any issues and complaints quickly and professionally to ensure customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with production and logistics teams to ensure orders are fulfilled efficiently.
• Stay informed about industry trends and product developments to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Logistics & Supply Chain industry. If you are passionate about logistics and thrive in customer-centric roles, this position is ideal for you. In this role, you will assist clients in understanding their logistics needs while providing exceptional service in Slovak.

Key Responsibilities

• Manage customer inquiries related to logistics services, supply chain solutions, and shipping inquiries via phone, email, and chat in Slovak.
• Provide accurate information about shipping options, service timelines, and pricing.
• Assist customers with order tracking, modifications, and any issues that arise.
• Resolve complaints and challenges in a timely and professional manner, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Work closely with operational teams to ensure smooth logistics processes and timely updates to customers.
• Keep up-to-date with industry trends and company services to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for those who have a passion for travel and are dedicated to providing outstanding customer service. As a part of our team, you will assist clients in Slovak, helping them navigate their travel options and ensure they have an exceptional experience.

Key Responsibilities

• Manage customer inquiries regarding travel bookings, hospitality services, and tourism activities via phone, email, and chat in Slovak.
• Provide detailed information on available services, rates, and travel guidelines.
• Assist customers with reservations, changes, cancellations, and any special requests.
• Resolve issues and complaints in a timely and courteous manner to ensure customer satisfaction.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with hotel and service partners to enhance customer experience.
• Stay updated on travel destinations, company offerings, and industry trends to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and have a deep commitment to assisting citizens with their inquiries. As a customer service representative, you will play a vital role in delivering essential information and support in Slovak.

Key Responsibilities

• Manage customer inquiries related to government services, programs, and public information via phone, email, and live chat in Slovak.
• Provide accurate information about service eligibility, application processes, and relevant regulations.
• Assist citizens in navigating government resources and resolving their issues effectively.
• Document all customer interactions thoroughly in the CRM system to maintain accurate records.
• Collaborate with various government departments to ensure timely and accurate responses to inquiries.
• Stay informed about changes in policies, services, and public programs to assist customers accurately.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for Slovak Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about financial services and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients in understanding financial products and services while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries related to finance products, services, and account management via phone, email, and chat in Slovak.
• Provide information on financial services, investment options, and company policies.
• Assist customers with online banking, loan applications, and payment processing.
• Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and compliance.
• Collaborate with financial advisors and teams to provide timely and accurate information to customers.
• Stay updated on financial regulations, products, and industry trends to better assist clients.

Requirements