Sales Manager

Location: Fully Remote, UK
Contract Type: Full-time, permanent, 40 hour per week Mon-Fri
Interviews: Max 3-4 stages
Reports to: Head of Revenue 

About Vable

Vable helps international law firms, consultancies, and government departments turn information overload into competitive advantage. Our platform aggregates content from thousands of sources and makes it simple to curate, personalise, and share what matters. Lawyers and business leaders get the intelligence they need - custom briefings, sector updates, thought leadership - without manually trawling through hundreds of sources daily. The result? Teams stay ahead of critical developments, respond faster to opportunities, and save hours every week.

We're entering an exciting growth phase at Vable. AI is transforming what's possible in content intelligence - reducing complexity, accelerating setup, and making sophisticated capabilities accessible to more organisations. This shift is opening new markets and redefining what clients expect from their content intelligence partner.

As our Sales Manager, this means leading and developing the team that will capitalise on this momentum and drive our next stage of growth.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Sports Betting Platform based in Greece. This role is perfect for individuals who are passionate about sports and customer service. As a representative, you will assist customers in navigating the sports betting platform while providing support and information in Portuguese.

Key Responsibilities

• Manage customer inquiries related to sports betting operations, account management, and platform features via phone, email, and chat in Portuguese.
• Provide detailed information on betting options, promotions, and rules of play.
• Assist customers with account registration, deposits, withdrawals, and betting transactions.
• Resolve customer issues and complaints efficiently, ensuring a positive betting experience.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with other departments to enhance customer satisfaction and streamline service delivery.
• Stay informed about sports events, betting trends, and platform updates to provide relevant support.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Client Support Representative in the finance sector. This position offers the chance to work in beautiful Greece while helping clients navigate their financial needs in German. If you are a detail-oriented professional with a passion for client support, we invite you to join our dynamic team!

Key Responsibilities

• Provide exceptional support to German-speaking clients on various financial inquiries via phone, email, and chat.
• Assist clients with account management, transactions, and product inquiries, ensuring accurate and timely responses.
• Troubleshoot client issues and provide solutions to effectively resolve concerns.
• Document client interactions and maintain comprehensive records in our CRM system.
• Work closely with other departments to streamline service delivery and improve client experiences.
• Stay up-to-date with financial products and services, as well as regulatory changes, to provide informed support.

Requirements

Mercier Consultancy is seeking a talented and experienced Freelance Recruiter to join our dynamic team based in Greece! In this fully remote role, you will play a crucial part in our talent acquisition efforts, utilizing your expertise to connect exceptional candidates with their ideal jobs.

Your Responsibilities:

• Utilize your extensive recruiting knowledge to source, interview, and place top-tier talent across various sectors.
• Develop and maintain strong relationships with both candidates and hiring managers to ensure a seamless recruitment process.
• Conduct thorough interviews and assessments to evaluate candidates' skills, experience, and cultural fit.
• Manage the full recruitment lifecycle, from job posting to offer negotiation, ensuring an exceptional candidate experience.
• Collaborate closely with hiring managers to understand their specific needs and provide tailored recruitment solutions.
• Stay updated on the latest trends in recruitment and provide insights to improve our processes and strategies.
• Provide regular updates and reports to the management team on recruitment activities and candidate progress.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for Swedish Speaking Customer Service Representatives specializing in Subscription-Based Services. This role is based in beautiful Greece and is perfectly suited for individuals who are enthusiastic about customer service and are looking to join a vibrant team in a stunning location. As a representative, you will assist customers with their subscriptions, providing excellent support while communicating in Swedish.

Key Responsibilities

• Manage inquiries related to subscription services via phone, email, and chat in Swedish.
• Provide information about subscription plans, pricing, and benefits to customers.
• Assist customers with subscription management, including upgrades, downgrades, and cancellations.
• Resolve issues and inquiries effectively, ensuring a high level of customer satisfaction.
• Document customer interactions in the CRM system to maintain accurate records.
• Collaborate with internal teams to enhance customer experience and streamline processes.
• Stay informed about company products and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Danish Speaking Customer Service Representatives at a leading Logistics & Courier Company, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are enthusiastic about logistics and customer service, and who wish to enhance their professional experience while enjoying the Mediterranean environment.

Key Responsibilities

• Manage customer inquiries related to logistics and courier services via phone, email, and live chat in Danish.
• Provide information on shipping options, delivery timelines, and pricing.
• Assist customers with tracking shipments and resolving any related issues.
• Handle customer complaints and queries effectively, ensuring high levels of satisfaction.
• Document all customer interactions accurately within the CRM system for efficient follow-up.
• Collaborate with logistics teams to streamline operations and enhance customer experience.
• Stay informed about industry trends and company services to provide relevant support.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Danish Speaking Customer Service Representatives for an online marketplace, with the flexibility to work remotely from Greece. If you are passionate about e-commerce and customer service, this role is perfect for you! You will be the point of contact for Danish-speaking customers, ensuring that their inquiries and concerns are addressed efficiently while providing an exceptional shopping experience.

Key Responsibilities

• Handle customer inquiries related to the online marketplace, including order management, product information, and returns via phone, email, and live chat in Danish.
• Assist customers with navigating the website and troubleshooting any issues they encounter.
• Resolve customer complaints and provide solutions promptly and effectively.
• Document all customer interactions accurately in our CRM system to ensure proper follow-up.
• Collaborate with internal teams to enhance the customer experience and streamline processes.
• Stay updated on product offerings and marketplace policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an Online Marketplace, with work based in Greece. This role is perfect for individuals who are enthusiastic about e-commerce and customer service. As a representative, you will assist customers in Italian, helping them navigate our online platform, resolve inquiries, and enhance their shopping experience.

Key Responsibilities

• Handle customer inquiries regarding products, orders, and services through phone, email, and live chat in Italian.
• Assist customers with account management, order placement, and payment issues.
• Resolve complaints and provide solutions to ensure a positive customer experience.
• Document all customer interactions accurately in our Customer Relationship Management (CRM) system.
• Work collaboratively with internal teams to ensure customer satisfaction and streamline processes.
• Stay updated on product offerings, promotions, and marketplace policies to provide accurate information.

Requirements

Mercier Consultancy MD is seeking a talented Logistics & Delivery Advisor who is fluent in both French and English to join our team in beautiful Greece! In this role, you will be responsible for ensuring smooth logistics operations and providing outstanding support to our French-speaking clients. This is an exciting opportunity to work in a dynamic environment while making a significant impact on customer satisfaction.

Key Responsibilities

• Deliver exceptional logistical support and customer service to French-speaking clients via phone, email, and chat.
• Coordinate with logistics teams to ensure timely delivery and accurate tracking of shipments.
• Assist customers with inquiries related to their orders, shipping options, and delivery-related issues.
• Document all customer interactions and maintain accurate records using our CRM system.
• Collaborate with various internal teams to streamline processes and improve service efficiency.
• Stay informed about industry standards and best practices in logistics to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Customer Care Agent within our e-commerce division. We are looking for talented individuals who are willing to relocate to Greece, with paid relocation support included. In this role, you will serve as the primary support point for our Italian-speaking customers, helping them navigate our products and services while providing excellent customer care.

Key Responsibilities

• Provide outstanding customer service in Italian through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to order placements, product details, and general e-commerce questions.
• Maintain detailed records of customer interactions using our CRM system for tracking and analysis.
• Resolve customer complaints effectively and efficiently to ensure a high level of satisfaction.
• Collaborate with other teams to improve customer experience and streamline service processes.
• Stay informed about product offerings, promotions, and updates in the e-commerce platform.

Requirements