Danish Speaking Customer Service for Online Marketplace - Work remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Danish Speaking Customer Service Representatives for an online marketplace, with the flexibility to work remotely from Greece. If you are passionate about e-commerce and customer service, this role is perfect for you! You will be the point of contact for Danish-speaking customers, ensuring that their inquiries and concerns are addressed efficiently while providing an exceptional shopping experience.
Key Responsibilities
- Handle customer inquiries related to the online marketplace, including order management, product information, and returns via phone, email, and live chat in Danish.
- Assist customers with navigating the website and troubleshooting any issues they encounter.
- Resolve customer complaints and provide solutions promptly and effectively.
- Document all customer interactions accurately in our CRM system to ensure proper follow-up.
- Collaborate with internal teams to enhance the customer experience and streamline processes.
- Stay updated on product offerings and marketplace policies to provide accurate information to customers.
Requirements