Senior Software Engineer, Admin Platform

Location: Hybrid in Seattle, WA

Compensation: $190,000 - $205,000 (Base Salary) + Equity

We are a leading workplace platform transforming modern workplaces for hybrid work across over 20,000 locations globally. Our platform redefines how companies manage visitors, desks, rooms, and deliveries. We are seeking an exceptional Senior Software Engineer to join the Admin Platform (AMP) team, which builds mission-critical features (like SCIM, SSO, and Custom Roles) for our largest enterprise customers, directly impacting company revenue and customer delight.

This is a high-impact, back-end focused role that involves working on a variety of customer-facing features and key architectural challenges related to enterprise scale, security, and performance. You will be a technical leader, driving innovation in the hybrid workplace.

You will:

Tiger Analytics is a leading advanced analytics consulting firm, recognized for its deep expertise in Data Science, Machine Learning, and Artificial Intelligence. We partner with several Fortune 100 companies to solve complex business challenges and drive measurable impact through innovative analytical solutions.

We are seeking an experienced Onsite Techno-Functional Lead to drive a key digital transformation initiative for a leading wealth management firm. In this role, you will serve as the primary liaison between client stakeholders and our offshore delivery team, translating business requirements into effective technical solutions for the firm’s new Advisor and Client Portals. Your leadership, domain expertise, and technical acumen will be instrumental in ensuring the project’s success and delivering tangible business value.

Responsibilities-

• Lead client engagement, from requirement gathering and analysis to stakeholder management.
• Provide techno-functional leadership, designing solutions and guiding the integration of systems like Salesforce and Tamarac.
• Manage the project using Agile methodologies, coordinating with offshore teams to ensure timely and high-quality delivery.
• Drive the end-to-end project lifecycle, including risk management and quality assurance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction!

Key Responsibilities

• Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Respond to inquiries regarding products and services with accuracy and professionalism.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction.
• Document each customer interaction thoroughly for quality assurance.
• Collaborate with internal teams to provide effective solutions and enhance service delivery.
• Stay updated on our products, services, and industry trends to provide knowledgeable assistance.

Requirements

Responsibilities: 

• Design, develop, execute and maintain comprehensive test plans and test cases based on strong understanding of the products 

• Perform functional, regression, performance, and user acceptance testing. 

• Identify, report, and track software defects and bugs. 

• Collaborate closely with developers, product owners, and other stakeholders to understand requirements and ensure high-quality deliverables. 

• Continuously improve the QA process and contribute to the overall product development lifecycle. 

Requirements

• Bachelor’s degree in Computer Science and Engineering, or information technology 

• 5+ years of experience in software quality assurance in the Tech industry 

• Strong understanding of software QA methodologies, tools, and processes. 

• Proficient in writing clear, concise, and comprehensive test plans and test cases. 

• Experience in Agile/Scrum development processes. 

• Excellent problem-solving skills and attention to detail. 

• Strong communication and collaboration skills. 

Preferred Qualifications: 

Mercier Consultancy MD is excited to present a unique opportunity for a Slovak Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. In this role, you will be the first point of contact for Slovak-speaking customers, providing them with support and assistance for their travel bookings and inquiries.

Responsibilities

• Respond to customer inquiries in Slovak through various communication channels such as phone, email, and chat.
• Assist clients with the booking process, modifications, cancellations, and general travel-related questions to ensure a smooth experience.
• Troubleshoot any issues that may arise and provide timely solutions to enhance customer satisfaction.
• Document all customer interactions and feedback in the CRM system for quality assurance and service improvement.
• Collaborate with internal teams to address complex customer concerns and resolve issues effectively.
• Stay informed about Booking.com’s services, promotions, and policies to provide accurate and helpful advice to customers.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for a Romanian Speaking Customer Service Agent for Booking.com, which includes paid relocation to the stunning destination of Greece. In this pivotal role, you will deliver outstanding support to Romanian-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Romanian via various communication channels, including phone, email, and live chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring all needs are met efficiently.
• Troubleshoot and resolve issues related to reservations promptly, providing exceptional customer service.
• Document customer interactions and feedback in the company’s CRM system for quality assurance and reporting.
• Collaborate with internal teams to address more complex customer issues as needed.
• Stay informed about company promotions, policies, and services to offer accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.

Responsibilities

• Assist German-speaking customers through various channels, including phone, email, and live chat.
• Support clients with their booking processes, modifications, and cancellations.
• Troubleshoot any issues related to reservations and provide timely and effective solutions.
• Document customer interactions and feedback in the company’s CRM system for quality assurance.
• Collaborate with internal teams to resolve more complex customer issues efficiently.
• Stay updated on promotions, policies, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a remarkable opportunity for a French Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning landscapes of Greece. In this engaging role, you will provide high-quality support to French-speaking customers, assisting them with travel bookings and inquiries to ensure a memorable experience.

Responsibilities

• Respond to customer inquiries in French through multiple channels, including phone, email, and live chat.
• Assist clients with booking processes, cancellations, and modifications, ensuring a seamless user experience.
• Troubleshoot any issues related to reservations and provide timely solutions to enhance customer satisfaction.
• Document and track customer interactions in the company’s CRM system for reference and quality assurance.
• Collaborate with teams across the organization to resolve complex customer issues effectively.
• Stay informed about promotions, services, and policies to offer accurate and helpful advice to customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for a Czech Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the enchanting land of Greece. In this vital role, you will support Czech-speaking customers by assisting them with their travel arrangements and inquiries, ensuring they have an unforgettable experience.

Responsibilities

• Address customer inquiries in Czech through various communication channels such as phone, email, and chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring a smooth user experience.
• Troubleshoot and resolve issues related to reservations promptly and efficiently.
• Document and track customer interactions in the CRM system for reference and quality assurance.
• Collaborate with teams within the organization to address complex customer concerns effectively.
• Stay updated on company promotions, services, and policies to provide accurate information to customers.

Requirements

About the Job

At Excelya, we embody Audacity, Care, and Energy. We are seeking a dedicated CMC Project Quality Insurance professional to join our team, where you will be instrumental in ensuring quality throughout the CMC (Chemistry, Manufacturing, and Controls) processes. This role provides an exceptional opportunity to work in a supportive environment that prioritizes collaboration and innovation.

In this position, you will work closely with cross-functional teams to uphold the highest quality standards for our CMC projects, facilitating compliance with regulatory requirements and contributing to the overall success of product development.

Main Responsibilities