Overview

Union Maritime is committed to providing safe, efficient shipping solutions while adhering to the highest standards of regulatory compliance. As part of our dedication to operational excellence, we are seeking a Compliance Manager who will oversee and manage compliance across our maritime operations. This role is integral in ensuring that all activities align with local, national, and international regulations while maintaining our commitment to sustainability and safety.

Role Summary

The Compliance Manager will coordinate compliance activities, develop policies and procedures, and ensure that our operations remain within regulatory frameworks. This position will collaborate with various teams across the organization to promote an ethical work environment and mitigate compliance risks.

Requirements

Key Responsibilities

• Policy Development: Develop, implement, and maintain compliance policies and standard operating procedures in line with local, national, and international regulations.

• Regulatory Monitoring: Monitor changes in shipping, environmental, and safety regulations affecting operations and implement necessary updates to compliance programs.

• Training and Awareness: Develop training programs for employees to promote compliance awareness and understanding of relevant regulations.

Join Excelya, where Audacity, Care, and Energy define who we are and how we work.

We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to join our dynamic and ambitious Pharmacovigilance and Safety team. Rooted in a long-standing tradition of excellence in pharmacovigilance, our department continues to evolve rapidly, offering a vivid, forward-thinking work environment that embraces innovation and growth

Mains Responsibilities :

The position involves performing as Local Contact Person responsible for Pharmacovigilance for Belgium and the Netherlands and participating in local/global projects within the Pharmacovigilance (PV) and Safety department.

Work in several aspects of pharmacovigilance shall be expected, such as

·       Performs local literature search/review or quality control on results, maintain local journal/conference lists

·       handles case reports, complaints, queries (from collection to reporting to Client/Authorities)

·       Prepares/reviews aggregate reports (e.g. PSURs/PBRERs)

·       Prepares Risk Management Plans

·       Assists in handling/monitoring additional risk minimisation activities

·       Maintenance of the PV System

·       Participate in/conduct trainings

·       Participate in audits/inspections

Mercier Consultancy MD is excited to offer a new opportunity for Czech Speaking Customer Service Representatives in the Manufacturing industry. This role is ideal for individuals who are passionate about customer service and have an interest in manufacturing processes. As a customer service representative, you will assist clients in navigating their inquiries while ensuring a positive experience communicated effectively in Czech.

Key Responsibilities

• Handle customer inquiries regarding products, orders, and manufacturing services via phone, email, and chat in Czech.
• Provide detailed information about product specifications, availability, and pricing.
• Assist customers with order processing, modifications, and inquiries about delivery timelines.
• Resolve any issues or complaints promptly and efficiently, ensuring customer satisfaction.
• Document all interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with internal teams, including production and logistics, to enhance the customer experience.
• Stay informed about manufacturing trends and product updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a vital sector. You will be responsible for assisting patients and healthcare providers with inquiries, ensuring they receive the support andInformation they need in Czech.

Key Responsibilities

• Handle customer inquiries related to healthcare services, appointments, and insurance via phone, email, and chat in Czech.
• Provide detailed information on services, procedures, and healthcare plans to patients and clients.
• Assist with scheduling appointments, managing cancellations, and addressing rescheduling requests.
• Resolve customer complaints and concerns with empathy and professionalism.
• Document all interactions accurately in the CRM system, following privacy regulations.
• Collaborate with healthcare professionals and administrative teams to resolve inquiries efficiently.
• Stay informed about healthcare trends, services, and regulations to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and dedicated to providing excellent customer experiences, this role is ideal for you. You will assist customers by addressing their inquiries related to products, services, and orders while communicating effectively in Czech.

Key Responsibilities

• Handle customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in Czech.
• Provide detailed information about product availability, pricing, and promotions.
• Assist customers with order processing, modifications, and cancellations.
• Resolve customer complaints efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with the logistics and operational teams to ensure timely fulfillment of orders.
• Stay informed about industry trends and new product offerings to better serve customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals with a passion for customer service and an interest in the energy industry. As a customer service representative, you will be responsible for assisting clients with their inquiries and issues, ensuring a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding energy services, pricing, and operations via phone, email, and live chat in Czech.
• Provide information on service options, billing inquiries, and energy usage.
• Assist customers with account management and report any issues to the relevant departments.
• Resolve customer complaints promptly and efficiently while ensuring satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide updated information and resolve service-related queries.
• Stay informed about industry developments and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Czech Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to assist students and educators in maximizing their learning experiences. In this position, you will provide valuable support and guidance while communicating in Czech.

Key Responsibilities

• Manage customer inquiries related to educational programs, online courses, and e-learning platforms via phone, email, and chat in Czech.
• Provide information on course content, enrollment procedures, and platform navigation.
• Assist users with account management, including registration, troubleshooting, and payment inquiries.
• Resolve any issues or complaints promptly and professionally to ensure customer satisfaction.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with educational content teams to provide comprehensive support and resources to customers.
• Stay informed about industry trends and updates to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Polish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are passionate about customer interaction and retail products. As part of our customer service team, you will assist customers in Polish, addressing their inquiries and ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries regarding retail products, order statuses, and services via phone, email, and live chat in Polish.
• Provide information on product availability, pricing, promotions, and return policies.
• Assist customers with the entire order process, including placement, changes, and cancellations.
• Resolve customer complaints and issues professionally and promptly to ensure satisfaction.
• Document customer interactions accurately in our CRM system for tracking and future reference.
• Collaborate with other departments to improve customer experience and streamline processes.
• Stay informed about product knowledge and retail updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Polish Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who are dedicated to providing exceptional service while helping customers navigate their insurance needs. As a representative, you will assist clients in Polish, ensuring they receive the support and information they require regarding their insurance policies.

Key Responsibilities

• Manage customer inquiries related to insurance products, claims, and coverage options via phone, email, and chat in Polish.
• Provide detailed information on policy details, premiums, and benefits to assist customers in making informed decisions.
• Assist clients with the claims process, including filing and follow-up inquiries.
• Resolve issues and complaints in a timely and customer-focused manner, ensuring client satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure the effective handling of customer requests and inquiries.
• Stay updated on industry trends and company offerings to provide accurate and helpful information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and customer service. In this position, you will assist customers with their inquiries related to products, orders, and services, all while providing exceptional support in Polish.

Key Responsibilities

• Handle customer inquiries related to food and beverage products, orders, and deliveries via phone, email, and chat in Polish.
• Provide information on product availability, nutritional information, and promotions.
• Assist customers with order processing, changes, and cancellations.
• Resolve any customer complaints and issues in a timely and professional manner, ensuring satisfaction.
• Document customer interactions accurately and maintain detailed records in the CRM system.
• Collaborate with internal teams to enhance customer experience and streamline operations.
• Stay informed about industry trends and company offerings to provide customers with relevant information.

Requirements