Mercier Consultancy MD is excited to offer a unique opportunity for Dutch Speaking Customer Service Representatives for an Online Education Platform based in Sofia. This role is perfect for individuals passionate about education and technology who enjoy assisting learners in their journey. As a customer service representative, you will communicate with Dutch-speaking clients, providing them with information and support regarding our online courses and services.

Key Responsibilities

• Handle customer inquiries related to course offerings, platform navigation, and enrollment procedures in Dutch.
• Provide detailed information on educational materials, pricing, and promotional offers.
• Assist students with technical issues and guide them through online learning tools.
• Resolve customer complaints and inquiries efficiently, ensuring a positive learning experience.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with the content and technology teams to improve user experience and enhance service quality.
• Stay informed about educational trends and the specific offerings of the platform to provide relevant support.

Requirements

GoMining is building an educational Web3 Academy focused on practical knowledge, real on-chain understanding, and long-term user education.

We are looking for a Copywriter for Academy who can create high-quality educational content on blockchain and crypto — clear for beginners, valuable for intermediates, and accurate by industry standards.

This role is for someone who is truly crypto-native, understands the ecosystem from real usage, and can explain complex concepts without oversimplifying them.

Mercier Consultancy MD is excited to offer a unique opportunity for Czech Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to assist students and educators in maximizing their learning experiences. In this position, you will provide valuable support and guidance while communicating in Czech.

Key Responsibilities

• Manage customer inquiries related to educational programs, online courses, and e-learning platforms via phone, email, and chat in Czech.
• Provide information on course content, enrollment procedures, and platform navigation.
• Assist users with account management, including registration, troubleshooting, and payment inquiries.
• Resolve any issues or complaints promptly and professionally to ensure customer satisfaction.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with educational content teams to provide comprehensive support and resources to customers.
• Stay informed about industry trends and updates to effectively assist customers.

Requirements