Czech Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a vital sector. You will be responsible for assisting patients and healthcare providers with inquiries, ensuring they receive the support andInformation they need in Czech.
Key Responsibilities
- Handle customer inquiries related to healthcare services, appointments, and insurance via phone, email, and chat in Czech.
- Provide detailed information on services, procedures, and healthcare plans to patients and clients.
- Assist with scheduling appointments, managing cancellations, and addressing rescheduling requests.
- Resolve customer complaints and concerns with empathy and professionalism.
- Document all interactions accurately in the CRM system, following privacy regulations.
- Collaborate with healthcare professionals and administrative teams to resolve inquiries efficiently.
- Stay informed about healthcare trends, services, and regulations to better assist customers.
Requirements