Mercier Consultancy MD is excited to present a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, which includes paid relocation to the scenic country of Greece. This position is perfect for individuals passionate about providing excellent customer service to German-speaking travelers, assisting them with their booking and travel needs.

Responsibilities

• Engage with German-speaking customers through various communication channels such as phone, email, and live chat to address inquiries and provide assistance.
• Support clients throughout the booking process by making, modifying, and canceling reservations as necessary.
• Troubleshoot and resolve any issues related to bookings, ensuring a smooth and satisfying customer experience.
• Maintain accurate records of customer interactions and feedback in the CRM system for quality control.
• Work collaboratively with internal teams to resolve complex customer issues effectively and efficiently.
• Stay updated on company policies, promotions, and product offerings to provide customers with accurate information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful country of Greece. In this vital role, you will provide top-notch customer support to German-speaking clients, ensuring that their travel and booking needs are met with exceptional service.

Responsibilities

• Engage with customers in German through various channels, including phone, email, and live chat, addressing their inquiries and providing assistance.
• Support clients throughout the booking process, including making, modifying, and canceling reservations.
• Troubleshoot and resolve any issues related to bookings to enhance customer satisfaction.
• Document all customer interactions and feedback in the CRM system to maintain accurate records.
• Collaborate with internal teams to swiftly resolve complex customer issues and enhance the overall service experience.
• Stay informed about company policies, promotions, and travel offerings to deliver accurate information to customers.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

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Now you can make that dream a reality! Our client is looking for Norwegian-speaking Game Presenters to join their international team of over 1,000 colleagues in their high-tech broadcasting studio right here in Malta.

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Now you can make that dream a reality! Our client is looking for Finnish-speaking Game Presenters to join their international team of over 1,000 colleagues in their high-tech broadcasting studio right here in Malta.

As a Game Presenter, you’ll be the face of the game for Finnish players — engaging, entertaining, and ensuring every live game session runs smoothly. Don’t worry if you don’t have experience — your new employer provides paid training that covers everything you need to know to shine in front of the camera and develop valuable presentation skills.

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Now you can make that dream a reality! Our client is looking for Dutch-speaking Game Presenters to join their international team of over 1,000 colleagues in their high-tech broadcasting studio right here in Malta.

As a Game Presenter, you’ll be the face of the game for Dutch players — engaging, entertaining, and ensuring every live game session runs smoothly. Don’t worry if you don’t have experience — your new employer provides paid training that covers everything you need to know to shine in front of the camera and develop valuable presentation skills.

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Mercier Consultancy MD is excited to offer a remarkable opportunity for a Czech Speaking Agent for Booking.com, complete with fully paid relocation to the stunning country of Greece. In this role, you will be the primary contact for Czech-speaking customers, providing them with exceptional support and assistance for their travel bookings and inquiries.

Responsibilities

• Respond to customer inquiries in Czech via phone, email, and chat, delivering comprehensive support for their travel needs.
• Assist clients throughout the booking process, including modifications, cancellations, and other travel-related questions.
• Troubleshoot issues and provide effective solutions to enhance customer satisfaction.
• Document customer interactions in the CRM system to ensure accurate records for quality assurance.
• Collaborate with internal teams to resolve complex customer inquiries and enhance the overall experience.
• Stay informed about Booking.com’s services, promotions, and policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a remarkable opportunity for a German Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning country of Greece. In this role, you will be pivotal in providing outstanding customer support to German-speaking clients, assisting them with their travel and booking needs to ensure a seamless experience.

Responsibilities

• Assist customers in German through various communication channels, including phone, email, and live chat.
• Support clients throughout the booking process, including making, modifying, and canceling reservations.
• Troubleshoot and resolve any issues related to bookings, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality control.
• Collaborate with other teams to quickly resolve complex customer inquiries and issues.
• Stay updated on company policies, products, and promotions to provide accurate and helpful information to customers.

Requirements

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Responsibilities

• Engage with customers in Croatian through various channels, including phone, email, and live chat, addressing inquiries and concerns.
• Assist clients with the booking process, including making, modifying, and canceling their reservations.
• Troubleshoot and resolve any issues related to bookings, providing effective solutions to enhance customer satisfaction.
• Document customer interactions and insights in the CRM system for quality assurance and continuous improvement.
• Collaborate with other teams to resolve complex customer issues swiftly and efficiently.
• Stay updated on company policies, promotions, and products to share accurate information with customers.

Requirements