Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for Booking.com, one of the leading online travel companies. This position is based in Greece and comes with paid relocation, making it an ideal choice for individuals looking to build a career in the travel industry while enjoying the vibrant lifestyle in Greece. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers, ensuring they have a seamless experience while booking their travel accommodations.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding bookings, cancellations, and modifications.
• Resolve customer complaints effectively and efficiently to ensure satisfaction.
• Accurately document all customer interactions and inquiries in our CRM system.
• Work collaboratively with various departments to address complex inquiries and enhance overall customer experience.
• Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers.

Requirements

Mercier Consultancy MD is excited to offer a thrilling opportunity for a German Speaking Hospitality Support Agent! This role allows you to work in beautiful Greece, with all relocation costs fully covered. As part of our team, you will provide outstanding support to our German-speaking clients, assisting them with their hospitality needs and ensuring a remarkable customer experience.

Key Responsibilities

• Assist German-speaking clients with their inquiries and bookings through phone, email, and chat.
• Provide detailed information on available accommodations, services, and local attractions to help clients make informed decisions.
• Process reservations accurately, confirming all details to ensure a seamless booking experience.
• Handle customer inquiries and resolve any issues related to bookings professionally and promptly.
• Maintain thorough records of client interactions and reservations in our CRM system.
• Stay informed about hospitality trends and local offerings to provide clients with the best recommendations.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US: 

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo and New Zealand coach tour specialist Grand Pacific Tours.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Mercier Consultancy MD is looking for a dynamic Spanish Customer Consultant to join our team for an exciting accommodation platform based in Athens. In this role, you will play a crucial part in maintaining our high standards of customer service for Spanish-speaking users. Your primary responsibility will be to assist customers with their accommodation inquiries and provide support throughout their journey. If you are passionate about hospitality and enjoy helping others, we encourage you to apply!

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking customers through phone, email, and live chat.
• Assist users with inquiries related to bookings, cancellations, and accommodations.
• Resolve customer issues efficiently while ensuring a positive experience.
• Document customer feedback and interactions to improve service offerings.
• Collaborate with internal teams to facilitate smooth customer experiences.
• Stay informed about industry trends and platform features to offer informed assistance.

Requirements

Join Mercier Consultancy MD as a German Travel Consultant with Hospitality Experience and take your career to new heights while enjoying the flexibility of remote work from beautiful Greece! In this role, you will leverage your hospitality background to provide exceptional service to German-speaking clients, helping them create unforgettable travel experiences.

Key Responsibilities

• Interact with German-speaking clients via various channels to assist with travel inquiries, bookings, and customer support.
• Utilize your hospitality experience to offer personalized advice on travel packages, accommodations, and unique experiences.
• Create tailored travel itineraries that capture clients’ preferences and desired experiences.
• Effectively address customer complaints and resolve issues with professionalism and care.
• Document client interactions and maintain accurate records in our CRM system for effective follow-up.
• Stay current on travel trends and destination information to provide insightful recommendations to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a French Customer Support Representative focusing on hospitality services in the beautiful city of Athens. In this role, you will be the key point of contact for our French-speaking clients, assisting them with their hospitality-related inquiries and ensuring a memorable experience during their stay.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding hospitality services.
• Respond to inquiries related to accommodations, reservations, and special requests, providing accurate and prompt assistance.
• Resolve customer issues and complaints effectively, ensuring high levels of client satisfaction.
• Document all interactions and maintain comprehensive records in our CRM system for ongoing service improvements.
• Collaborate with hotel and hospitality teams to enhance service delivery and customer experience.
• Stay updated on hospitality trends and service offerings to provide informed support and recommendations to clients.

Requirements

Join our innovative team at Mercier Consultancy MD as a Danish Travel Consultant with Hospitality Experience, and take your career to the next level while enjoying the beauty of Greece! This remote opportunity allows you to leverage your hospitality background to provide exceptional travel consultancy services to Danish-speaking clients from the comfort of your home or in the picturesque Greek surroundings.

Responsibilities

• Assist Danish-speaking clients with their travel inquiries through various communication channels including phone, email, and chat.
• Utilize your hospitality experience to provide tailored advice on destinations, accommodations, and travel experiences.
• Create personalized travel itineraries that reflect clients’ preferences and ensure memorable experiences.
• Manage customer complaints and concerns promptly, demonstrating superior customer service abilities.
• Document client interactions and preferences in our CRM system for effective follow-up and personalized service.
• Stay updated with travel industry trends and destination highlights to better assist clients in their planning processes.

Requirements

Are you a driven communicator who loves creating conversations, uncovering opportunities, and opening doors for a global SaaS/IoT product?

Keycafe is seeking an Outbound Sales Development Representative to engage potential customers across the United States and Canada, introducing them to the capabilities of the Keycafe SmartBox. You’ll be at the front line of the sales organization — generating pipeline, qualifying prospects, and setting up Account Executives for success.

If you’re motivated, confident on the phone, highly organized, and ready to grow your career in a fast-moving international sales team, this role is for you.

What You’ll Do

• Proactively reach out to targeted prospects via outbound calls, emails, and multi-channel outreach.
• Qualify leads, understand pain points, and schedule high-quality meetings for Account Executives.
• Manage and nurture early-stage opportunities from first contact through handoff.
• Clearly articulate Keycafe’s SmartBox value proposition and how it solves operational challenges.
• Consistently meet and exceed weekly/monthly outreach and booking quotas.
• Collaborate with sales and marketing to refine messaging, targeting, and outreach strategy.
• Maintain accurate activity tracking and lead notes in CRM systems.