Mercier Consultancy MD is thrilled to present an opportunity for a Croatian Speaking Customer Support Representative in the travel and hospitality sector, based in the vibrant city of Athens. In this role, you will be the first point of contact for Croatian-speaking clients, ensuring they receive top-notch support as they plan their travel experiences.

Key Responsibilities

• Assist Croatian-speaking customers with their travel inquiries via phone, email, and chat regarding hospitality services.
• Provide accurate information on accommodations, reservations, and local attractions to enhance the customer experience.
• Handle bookings and modifications, ensuring an efficient and seamless process for clients.
• Resolve inquiries, issues, and complaints effectively to maintain high customer satisfaction levels.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to improve service delivery and address any emerging client needs.
• Stay informed about industry trends and company offerings to provide the best advice and service to clients.

Requirements

Mercier Consultancy MD is delighted to offer a wonderful opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the picturesque country of Greece. In this role, you will be instrumental in providing top-notch support to Croatian-speaking customers, assisting them with their booking needs and ensuring a smooth and enjoyable travel experience.

Responsibilities

• Handle customer inquiries in Croatian through various channels, including phone, email, and live chat.
• Assist customers with the booking process, as well as modifications and cancellations of their reservations.
• Troubleshoot and resolve issues related to bookings and provide effective solutions to enhance customer satisfaction.
• Document customer interactions and feedback in the CRM system for reference and continuous improvement.
• Collaborate with internal teams to ensure swift resolutions of customer issues and maintain a high level of service.
• Stay updated on company policies, promotions, and products to provide accurate information to customers.

Requirements

Live and work where others go on vacation!

Are you ready to start an international career in one of Europe’s sunniest destinations? Join a vibrant, multicultural team in Malta – a Mediterranean island known for its 300+ days of sunshine, crystal-clear waters, and thriving expat community.

Our client is currently hiring Norwegian-speaking Game Presenters to join their state-of-the-art broadcasting studio in Malta. Become part of a dynamic international company with over 1,000 employees worldwide.

About the Role

As a Game Presenter, you will host live online games for Norwegian players. You’ll be the face of the game, ensuring an engaging, professional, and entertaining experience while maintaining smooth gameplay throughout each session.

No previous experience? No problem. You will receive paid training to develop your presentation skills and gain all the technical knowledge required for the role.

Requirements

• Fluent in Norwegian with good English skills
• Confident communicator comfortable in front of the camera
• Energetic, engaging, and service-minded
• Responsible and detail-oriented
• Team player
• Experience in customer service, hospitality, or similar roles is an advantage

Benefits

Live and work where others go on vacation!

Are you ready to start an international career in one of Europe’s sunniest destinations? Join a vibrant, multicultural team in Malta – a Mediterranean island known for its 300+ days of sunshine, crystal-clear waters, and thriving expat community.

Our client is currently hiring Finnish-speaking Game Presenters to join their state-of-the-art broadcasting studio in Malta. Become part of a dynamic international company with over 1,000 employees worldwide.

About the Role

As a Game Presenter, you will host live online games for Finnish players. You’ll be the face of the game, ensuring an engaging, professional, and entertaining experience while maintaining smooth gameplay throughout each session.

No previous experience? No problem. You will receive paid training to develop your presentation skills and gain all the technical knowledge required for the role.

Requirements

• Fluent in Finnish with good English skills
• Confident communicator comfortable in front of the camera
• Energetic, engaging, and service-minded
• Responsible and detail-oriented
• Team player
• Experience in customer service, hospitality, or similar roles is an advantage

Benefits

Live and work where others go on vacation!

Are you ready to start an international career in one of Europe’s sunniest destinations? Join a vibrant, multicultural team in Malta – a Mediterranean island known for its 300+ days of sunshine, crystal-clear waters, and thriving expat community.

Our client is currently hiring Dutch-speaking Game Presenters to join their state-of-the-art broadcasting studio in Malta. Become part of a dynamic international company with over 1,000 employees worldwide.

About the Role

As a Game Presenter, you will host live online games for Dutch players. You’ll be the face of the game, ensuring an engaging, professional, and entertaining experience while maintaining smooth gameplay throughout each session.

No previous experience? No problem. You will receive paid training to develop your presentation skills and gain all the technical knowledge required for the role.

Requirements

• Fluent in Dutch with good English skills
• Confident communicator comfortable in front of the camera
• Energetic, engaging, and service-minded
• Responsible and detail-oriented
• Team player
• Experience in customer service, hospitality, or similar roles is an advantage

Benefits

Are you ready to start an international career in one of Europe’s sunniest destinations? Join a vibrant, multicultural team in Malta – a Mediterranean island known for its 300+ days of sunshine, crystal-clear waters, and thriving expat community.

Our client is currently hiring Danish-speaking Game Presenters to join their state-of-the-art broadcasting studio in Malta. Become part of a dynamic international company with over 1,000 employees worldwide.

About the Role

As a Game Presenter, you will host live online games for Danish players. You’ll be the face of the game, ensuring an engaging, professional, and entertaining experience while maintaining smooth gameplay throughout each session.

No previous experience? No problem. You will receive paid training to develop your presentation skills and gain all the technical knowledge required for the role.

Requirements

• Fluent in Danish with good English skills
• Confident communicator comfortable in front of the camera
• Energetic, engaging, and service-minded
• Responsible and detail-oriented
• Team player
• Experience in customer service, hospitality, or similar roles is an advantage

Benefits

We are hiring on behalf of our client, a Luxury hospitality group, a Media Coordinator based in Paphos, who will support the Group’s luxury hotel portfolio in the day-to-day execution of social media and digital content activities. This is an execution-focused role responsible for managing social channels, coordinating content production, supporting influencer collaborations, and monitoring performance metrics. 

Key Responsibilities

Social Media Management

• Manage official social media accounts (Instagram, Facebook, LinkedIn, TikTok where applicable).
• Develop and maintain content calendars for each property.
• Create engaging captions aligned with the luxury brand tone of voice.
• Handle community management (comments, direct messages, guest engagement).
• Monitor trends and recommend content optimizations to increase engagement and visibility.

Content Coordination

• Coordinate photoshoots and video productions with external partners.
• Collect and curate content from hotel teams (F&B, events, guest experiences, seasonal activations).
• Perform basic editing and formatting for social-first content (Canva / Adobe).
• Ensure all content aligns with brand guidelines and visual identity standards.

We are hiring on behalf of our client, a Luxury Hospitality Management Company based in Cyprus, a Director of Marketing Operations & Marketing Technology, who will report directly to the Board of Directors and work in close collaboration with the Director of Business Development, the Director of Corporate Affairs & Communication, and the General Managers of the Hotels. He will be responsible for building, managing and optimizing the marketing operating infrastructure across the Company’s luxury hotel portfolio.

This role ensures that the marketing strategy set by leadership is translated into structured, measurable and scalable execution across all properties. The position carries full accountability for marketing operations, marketing technology, vendor governance and team development, supporting portfolio growth and operational excellence.

This role may operate under a hybrid working model, combining on-site presence with remote work, subject to business needs.

Key Responsibilities:

Brand Ownership & Evolution

About us

Journey Beyond Cruise Sydney provides a luxuriously unique way for guests to experience the beautiful Sydney Harbour. Our exclusive 78ft luxury cruiser the ‘Spirit of Migloo’ boasts uninterrupted 360-degree views while guests enjoying an amazing culinary experience including regionally sourced food and prestigious wines. Departing from Darling Harbour, Cruise Sydney provides lunch and dinner cruises as well as private charter events.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Join Mercier Consultancy MD in Sofia, Bulgaria, for an exciting opportunity to embark on a new adventure with our French Speaking roles! We offer fully paid relocation to help you transition smoothly. In this position, you will be responsible for supporting our French-speaking clients, ensuring exceptional service and communication across various channels.

Key Responsibilities

• Provide exceptional support to French-speaking clients through phone, email, and live chat.
• Address client inquiries regarding our services and assist with resolving any issues effectively.
• Manage bookings and ensure accurate processing of transactions.
• Develop and maintain positive relationships with clients, ensuring satisfaction and loyalty.
• Keep detailed records of client interactions and follow up as needed.
• Collaborate with various teams to enhance service delivery and customer experience.
• Stay updated on product offerings, industry trends, and competitive landscape.

Requirements