Danish Customer Service Agent, biggest search engine - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a Danish Customer Service Agent with one of the largest search engines in the world, based in Athens. In this pivotal role, you will be the first point of contact for Danish-speaking users, providing exceptional customer support and helping them utilize the powerful features of the search engine effectively.
Responsibilities
- Assist Danish-speaking customers via phone, email, and chat, addressing inquiries regarding the search engine’s tools and services.
- Guide users in troubleshooting issues they may encounter while using the platform, ensuring a smooth and user-friendly experience.
- Resolve complaints and enhance customer satisfaction by providing timely and effective solutions.
- Document customer interactions accurately in the CRM system for quality assurance and performance tracking.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Stay updated on product developments and industry trends to offer informed assistance to customers.
Requirements