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Zendesk Administrator

posted by: spj_bot

DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking a sharp, detail-driven Zendesk Administrator to support our Field Operations team. The Zendesk Administrator – Field Operations serves as the primary owner of the Zendesk platform used to manage Field Operations communications and support tickets, ensuring the system is organized, optimized, and operating efficiently day to day.

In this role, you will configure and maintain workflows that improve ticket routing, visibility, and responsiveness across teams. Acting as an operational “traffic controller,” you will build structure through automation, queue management, and performance tracking to ensure requests move to the right teams at the right time. You will also partner closely with Field Operations leadership, Analytics, and Knowledge teams to enhance efficiency, accountability, and communication through effective Zendesk configuration and ongoing platform oversight.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

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Principal UI Designer

posted by: spj_bot

Summary:

We're seeking a Principal UI Designer to own and evolve the visual foundation of our design system. In this specialized role, they'll craft the core components, patterns, and visual language that empower product teams across the organization.

Responsibilities:

  • Design and maintain design system components including buttons, form fields, navigation, data visualizations, and all reusable UI elements
  • Build contextual design patterns that combine components into repeatable solutions for product use cases
  • Establish and manage visual design tokens: color palettes, typography scales, spacing systems, elevation, and other foundational styles
  • Design interaction patterns and motion behaviors for components across different states and transitions
  • Create clear visual and contextual hierarchies that guide users through interfaces
  • Collaborate with design system engineers to ensure designs translate seamlessly into code
  • Create comprehensive documentation including usage guidelines, component variants, states, and design rationale
  • Evaluate and respond to component and pattern requests from product teams
  • Ensure all components and patterns meet accessibility standards (WCAG)
  • Maintain visual consistency and quality across the entire design system

Requirements:

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