Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market. Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

As a Senior Director, Strategic Programs, you will serve as the strategic architect of our Direct-to-Consumer products and value proposition. You will lead a high-performing team to optimize the consumer lending funnel, unlock long-term Customer Lifetime Value, and own end-to-end P&L performance. 

In this role, you will lead the creation and implementation of initiatives designed to grow the reach of Financeit products and maximize value from every customer touchpoint. Your objective is to partner with key stakeholders to develop a value-driven, frictionless journey for all customers, whether they finalize a transaction immediately or interact with our services in the future.

Senior Full Stack Engineer (Fintech & Rewards)

Location: Remote / Flexible (US & Global) Type: Full-time

Compensation: $150K - $190K

We are building the next generation of global payment infrastructure. Our mission is to make stablecoins and digital assets usable in the real world by powering card transactions, cross-border payments, B2B purchases, and remittances. We partner with leading fintechs, neobanks, and institutions to launch inclusive, borderless financial solutions. Backed by top-tier investors including Sapphire Ventures, Norwest, Galaxy Ventures, and Lightspeed, we are a lean, "mighty" team of veteran founders and passionate builders. We operate with an open, flat structure where every team member has the freedom to explore ideas and directly impact our product roadmap.

As a Senior Full Stack Engineer, you will be a core member of the team building our rewards and co-brand platform. You will maintain and expand third-party rewards programs—largely in conjunction with major league sports partners—and embed new payment solutions into these applications. We are looking for a candidate who wants to take true ownership of the tech stack governing our co-branded payment ecosystem.

Responsibilities

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals who have a passion for finance technology and are dedicated to delivering exceptional customer service. As a customer service representative, you will assist clients in navigating their financial inquiries and services, all while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries regarding FinTech products and services via phone, email, and chat in Polish.
• Provide detailed information on account management, transaction processes, and financial products.
• Assist customers with resolving issues related to their accounts and transactions.
• Educate clients on navigating the FinTech platforms and available financial solutions.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to resolve technical issues or service interruptions.
• Stay informed about industry trends and the latest FinTech developments to offer accurate guidance.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the Polish Speaking Customer Service Representative role with a leading Digital Wallet Provider, based in Greece. This position is ideal for individuals who are tech-savvy and are passionate about providing excellent service to customers using digital financial solutions. As a representative, you will assist customers in Polish, helping them navigate their inquiries and ensuring a seamless digital wallet experience.

Key Responsibilities

• Handle customer inquiries regarding digital wallet services, transactions, and features via phone, email, and chat in Polish.
• Provide clear and accurate information about account setups, transactions, and troubleshooting.
• Assist customers with any issues related to account access, payment processes, and refunds.
• Resolve customer complaints and inquiries effectively while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for effective tracking and follow-up.
• Collaborate with technical teams to address customer concerns and enhance service quality.
• Stay informed about industry trends and updates in digital payment solutions to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company, with the enchanting option to work in Greece. This role is perfect for individuals who are passionate about financial technology and providing exceptional customer support. In this position, you will assist customers with their inquiries, help navigate financial services, and ensure a seamless experience for clients.

Key Responsibilities

• Respond to customer inquiries related to FinTech products and services via phone, email, and live chat in Portuguese.
• Assist clients with account setup, transactions, and troubleshooting issues efficiently.
• Provide support and information on various financial solutions, helping customers make informed decisions.
• Document all interactions accurately in the CRM system to track customer engagement.
• Collaborate with internal teams, including technical support and sales, to enhance the customer experience.
• Stay updated on industry trends and product offerings to provide effective assistance.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for Swedish Speaking Customer Service Representatives at a leading FinTech company based in Greece. This role is perfect for individuals who are enthusiastic about finance and technology, and who want to be part of a dynamic and innovative environment. As a Customer Service Representative, you will assist clients with their questions and issues, ensuring they receive exceptional service in Swedish.

Key Responsibilities

• Handle customer inquiries regarding financial products, services, and transactions via phone, email, and chat in Swedish.
• Provide accurate information on account management, payment processing, and financial solutions.
• Assist customers in resolving issues related to their accounts efficiently and effectively.
• Document all customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to ensure the highest level of service delivery.
• Stay updated on the latest FinTech trends and company offerings to provide knowledgeable support.
• Promote a positive customer experience by addressing concerns promptly and professionally.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Financial Sector, with the added benefit of working in beautiful Greece. If you are passionate about finance and committed to providing exceptional customer support, this role is the perfect match for you. As a customer service representative, you will assist clients in Spanish, helping them navigate their financial inquiries with ease.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Spanish.
• Educate customers on account features, benefits, and financial solutions tailored to their needs.
• Assist customers with transaction inquiries, account setups, and troubleshooting issues.
• Resolve customer complaints and provide effective solutions in a timely manner.
• Document all customer interactions accurately in the CRM system for thorough records.
• Collaborate with financial advisors and compliance teams to ensure high levels of service and regulatory adherence.
• Stay informed about financial products, market trends, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives to join an esteemed American multinational financial company. This role is ideal for individuals who are passionate about providing top-notch customer support in the financial sector. You will be responsible for assisting clients with their inquiries and ensuring a seamless experience while using your Dutch language skills.

Key Responsibilities

• Respond to customer inquiries related to financial products and services via phone, email, and chat in Dutch.
• Educate customers on product features, account management, and financial solutions.
• Assist clients with troubleshooting account issues and providing relevant financial advice.
• Document all customer interactions accurately in the CRM system.
• Work collaboratively with various departments to resolve customer issues promptly.
• Stay up-to-date with financial regulations and service offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a Berlin-based Digital Bank and Fintech. This role is perfect for individuals who are passionate about the intersection of technology and finance and are eager to provide exceptional customer support. As a customer service representative, you will assist clients in navigating their banking needs and digital financial solutions, all while communicating effectively in Spanish.

Key Responsibilities

• Manage customer inquiries regarding banking services, account management, and fintech solutions via phone, email, and chat in Spanish.
• Provide clear and accurate information on service offerings, account features, and transactional processes.
• Assist customers with technical issues related to digital banking platforms.
• Resolve customer complaints efficiently and ensure high levels of satisfaction.
• Document customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with other departments to enhance the customer experience and streamline services.
• Stay up-to-date with the latest banking products, services, and regulatory requirements.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent for a renowned Swiss Buy Now, Pay Later provider. This exciting role allows you to engage with customers and assist them in understanding financial solutions that enhance their purchasing experience. As a vital member of our support team, you will deliver exceptional service to Dutch-speaking clients from the comfort of your home.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to buy now, pay later services.
• Provide clear explanations of payment options and help customers navigate their accounts and transactions.
• Address customer complaints and resolve issues in a timely and professional manner.
• Document interactions accurately in our CRM system to ensure proper follow-up and service quality.
• Collaborate with team members and other departments to improve customer service processes and outcomes.
• Stay updated on product knowledge, promotions, and financial solutions to provide informed assistance.

Requirements