Spanish Speaking Customer Service For Berlin-based Digital Bank And Fintech
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a Berlin-based Digital Bank and Fintech. This role is perfect for individuals who are passionate about the intersection of technology and finance and are eager to provide exceptional customer support. As a customer service representative, you will assist clients in navigating their banking needs and digital financial solutions, all while communicating effectively in Spanish.
Key Responsibilities
- Manage customer inquiries regarding banking services, account management, and fintech solutions via phone, email, and chat in Spanish.
- Provide clear and accurate information on service offerings, account features, and transactional processes.
- Assist customers with technical issues related to digital banking platforms.
- Resolve customer complaints efficiently and ensure high levels of satisfaction.
- Document customer interactions and maintain comprehensive records in the CRM system.
- Collaborate with other departments to enhance the customer experience and streamline services.
- Stay up-to-date with the latest banking products, services, and regulatory requirements.
Requirements