Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction.

Key Responsibilities

• Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat.
• Respond accurately to inquiries regarding products, services, and company policies in a timely manner.
• Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction.
• Maintain meticulous records of customer interactions and resolutions in our CRM system.
• Collaborate with different departments to facilitate effective solutions to client needs.
• Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Czech Speaking Player Support Specialist for Riot Games, located in the vibrant country of Bulgaria. This role is ideal for individuals who are enthusiastic about gaming and dedicated to delivering exceptional support to enhance the player experience. As a pivotal member of the support team, you will engage with Czech-speaking players, addressing their inquiries and ensuring satisfaction with Riot Games' offerings.

Key Responsibilities

• Deliver outstanding player support to Czech-speaking customers via chat, email, and phone.
• Assist players with game inquiries, technical issues, and account management concerns.
• Quickly and effectively resolve player issues to maintain a high level of satisfaction.
• Accurately document player interactions and feedback to aid in service improvement.
• Work collaboratively with game developers and community management to relay player insights and concerns.
• Remain up to date with game features, events, and industry trends to provide knowledgeable support.

Requirements

Exciting Opening: Senior Estimator at ALUMIL!

ALUMIL, a leader in architectural aluminum systems, is seeking a qualified Senior Estimator to join our growing team. As a Senior Estimator, you will play a crucial role in the estimation of projects, contributing significantly to our commitment to quality and innovation in the construction industry.

About the Role

The Senior Estimator will be responsible for managing and supervising the estimation process for various projects, ensuring accurate and timely cost assessments. You will collaborate closely with project managers, engineers, and other departments to provide comprehensive estimates that reflect project scope and requirements.

Your key responsibilities will include:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

About the Job

Excelya is looking for an experienced eCOA Lead Senior to join our innovative team! In this pivotal role, you will take the lead in managing electronic Clinical Outcome Assessments (eCOA) across clinical trials, ensuring that data collection meets the highest standards of quality, efficiency, and regulatory compliance.

As an eCOA expert, you will work collaboratively with various stakeholders to develop and implement strategies that enhance the clinical study experience for participants and investigators alike.

Main Responsibilities

• Lead the design, implementation, and management of eCOA solutions for clinical trials.
• Work closely with clinical project teams to deliver eCOA requirements aligned with objectives and timelines.
• Coordinate the development and maintenance of eCOA systems, ensuring compliance with relevant regulatory frameworks.
• Provide training and support to study teams on eCOA processes and tools.
• Monitor eCOA data quality and provide insights for continuous improvement.
• Collaborate with IT and third-party vendors to optimize eCOA technology and interfaces.

Requirements

About You

We are looking for a passionate individual who shares our values of audacity, care, and energy!

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do: 

Mercier Consultancy MD is thrilled to offer a position for a Nederlands Sprekende Wegenwacht Service Agent, specifically designed for remote work from Greece. In this vital role, you will provide road assistance and support to Dutch-speaking customers, ensuring their safety and satisfaction while they are on the road.

Responsibilities

• Assist Dutch-speaking customers who require roadside assistance via phone, providing timely and accurate information.
• Coordinate assistance services promptly, ensuring that customers receive the help they need as quickly as possible.
• Document customer interactions and service requests in the CRM system for record keeping and process improvement.
• Communicate clearly and clearly with customers, guiding them through the assistance process.
• Work collaboratively with service partners to ensure effective delivery of roadside assistance.
• Stay informed about company services, policies, and procedures to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to announce a fantastic opportunity for a Dutch Speaking Customer Service Agent to work remotely from Greece. This position offers a competitive salary of 1650 Euro per month and is ideal for dynamic individuals who are passionate about customer service and want to engage with Dutch-speaking clients from the comfort of their own home.

Responsibilities

• Provide excellent customer service to Dutch-speaking customers via phone, email, and chat, addressing their inquiries and concerns.
• Ensure a deep understanding of the company’s products and services to assist customers effectively.
• Handle and resolve customer complaints with professionalism, aiming for positive outcomes.
• Maintain accurate records of customer interactions in the CRM system for quality assurance and follow-up.
• Work collaboratively with team members to share knowledge and improve service efficiency.
• Stay updated on product information and industry trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Appointment Setter to join our growing team remotely from the beautiful country of Greece. This role offers a competitive monthly salary of 1650 Euro and provides an excellent opportunity for individuals who are skilled in communication and eager to connect with potential clients. In this position, you will be responsible for reaching out to prospects and setting appointments for our sales team.

Key Responsibilities

• Initiate contact with Dutch-speaking prospects to identify potential leads for our services.
• Engage prospects through calls, emails, and social media to schedule appointments.
• Maintain detailed records of interactions and appointments in our CRM system.
• Work collaboratively with the sales team to ensure smooth transitions from appointment setting to sales consultations.
• Provide constructive feedback to improve the outreach process and lead generation techniques.
• Stay up-to-date with industry knowledge to effectively communicate our offerings to prospects.

Requirements