The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting opportunity to work (remotely) with the added benefit of relocation to Bulgaria? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative.

This role offers you the chance to embark on a new adventure while providing exceptional customer service to our clients.

Your Role:

• Deliver outstanding customer support to Dutch/Flemish-speaking clients, ensuring inquiries are handled promptly and professionally.
• Utilize various communication methods, including phone, email, and chat, to assist customers effectively.
• Become well-versed in our client systems to provide accurate solutions to customer needs.
• Work collaboratively with your team to ensure efficient resolution of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective client communication.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Eager to learn new technologies and tools for remote support.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Willingness to relocate to Bulgaria for this exciting opportunity!

Benefits

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

About the Role

We are seeking a detail-oriented and experienced Technical Business Analyst to join our team and play a pivotal role in the implementation of a modern, feature-rich website. The ideal candidate will act as a bridge between business stakeholders, technical teams, and project management, ensuring the seamless delivery of a solution that integrates CMS components, a frontend built with NextJS and ReactJS, and backend services developed in NodeJS.

Key Responsibilities:

Mercier Consultancy MD is thrilled to introduce an exciting opportunity for a German Speaking Customer Support Representative specializing in Telecommunications & Connectivity. In this role, you will provide exceptional support to our German-speaking clients, assisting them with their telecommunications inquiries and ensuring they receive the best possible service.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and chat regarding telecommunications and connectivity services.
• Respond to inquiries related to products, services, accounts, and technical issues with accuracy and professionalism.
• Effectively resolve customer complaints and issues to foster customer satisfaction and loyalty.
• Document all customer interactions in our CRM system to track communications and identify areas for improvement.
• Collaborate with technical teams to provide effective solutions to customer needs.
• Stay updated on telecommunications trends and company product offerings to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Customer Support Representative specializing in Social Media and Digital Platforms. This role is perfect for individuals who are passionate about providing outstanding customer service in the digital space while engaging with clients across various social media channels.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients through social media platforms, email, and chat.
• Respond to inquiries and feedback regarding products and services in a timely and professional manner.
• Manage customer interactions across multiple digital platforms ensuring a consistent and positive customer experience.
• Resolve customer issues and complaints effectively, fostering customer loyalty and satisfaction.
• Document all customer interactions accurately in our CRM system to facilitate service improvements.
• Collaborate with marketing and product teams to ensure customers receive accurate information and support.
• Stay updated on digital trends and best practices in customer support and social media engagement.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative specializing in premium tobacco and innovative vaping products. This role is perfect for individuals who have a passion for customer service and a keen interest in the evolving landscape of vaping and tobacco products.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels including phone, email, and live chat.
• Respond promptly to inquiries about premium tobacco and vaping products, ensuring accurate and professional communication.
• Effectively address and resolve customer complaints and issues to maintain high levels of customer satisfaction.
• Document customer interactions, ensuring accurate records are maintained in our CRM system.
• Collaborate with product teams to stay updated on new offerings and industry trends, enhancing the support experience.
• Educate customers on product features, benefits, and usage to promote informed purchasing decisions.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. This role is perfect for those who have a passion for customer service and wish to assist German-speaking clients with their travel and booking needs.

Responsibilities

• Provide exceptional support to customers in German through multiple communication channels, including phone, email, and live chat.
• Assist clients with the booking process, including making, modifying, and canceling reservations as needed.
• Troubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and service improvement.
• Work collaboratively with internal teams to resolve complex customer issues in a timely manner.
• Keep up-to-date with company policies, travel offerings, and promotions to share accurate information with customers.

Requirements