About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Clinical Operations, specifically focusing on laboratory functions within clinical trials. As an In-House Clinical Research Associate (Lab Specialist), you will play a critical role in ensuring the accuracy and integrity of laboratory data, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities

• Centralize and manage the monitoring of biological parameters across clinical studies
• Transcribe laboratory parameters and local lab reference ranges into a dedicated English template
• Review and respond to data management queries related to biological parameters, either within the template or directly in the eCRF (RAVE)
• Identify and resolve discrepancies such as:
• Missing data fields (e.g., lab parameter entered in eCRF but missing in the template)
• Inconsistencies between the eCRF and the template
• Ensure the correct use of measurement units and maintain data accuracy across all records

Requirements

Are you ready to put your skills to work in a dynamic and growing company?  Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases?  Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?

We are seeking a Material Handler to support our warehouse operations. This role is essential for ensuring smooth inventory flow, accurate order fulfillment, and timely shipping of electronic display components and finished products.

In this role you will:

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Dutch Speaking Technical Support Representative, with paid relocation to the beautiful city of Sofia, Bulgaria. This role is perfect for individuals who possess strong technical skills and a passion for solving problems while assisting Dutch-speaking customers with their technical inquiries. Join our dedicated team and help us provide exceptional support and solutions to our valued clients.

Key Responsibilities

• Provide first-class technical support to Dutch-speaking clients via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services efficiently.
• Guide customers through problem-solving steps in a clear and understandable manner.
• Document technical issues and customer interactions accurately in our CRM system.
• Collaborate with product development and technical teams to escalate and resolve complex issues.
• Keep up-to-date with the latest product knowledge, software updates, and industry trends to enhance support quality.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction!

Key Responsibilities

• Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Respond to inquiries regarding products and services with accuracy and professionalism.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction.
• Document each customer interaction thoroughly for quality assurance.
• Collaborate with internal teams to provide effective solutions and enhance service delivery.
• Stay updated on our products, services, and industry trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to the vibrant city of Sofia, Bulgaria. In this role, you will be instrumental in providing exceptional support to our Dutch-speaking clients, addressing their inquiries, and ensuring a positive customer experience. If you're looking for a fresh start in a new location while helping customers, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Respond promptly and accurately to customer inquiries regarding products, services, and company policies.
• Effectively resolve customer issues and complaints to enhance satisfaction and loyalty.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with different departments to address complex customer needs and offer effective solutions.
• Keep up to date with the company's products, services, and industry trends to ensure informed support.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Back Office Administrator in a hybrid role based in Bulgaria. We are looking for a motivated and well-organized individual to assist our dynamic team in delivering outstanding support to our Dutch-speaking clients. This position combines administrative tasks with client interaction, making it a perfect opportunity for someone who thrives in a fast-paced environment.

Responsibilities

• Provide administrative support by managing documents and processing data efficiently.
• Respond to customer inquiries in Dutch, ensuring a high level of customer satisfaction.
• Assist in maintaining and updating client records and databases accurately.
• Coordinate with various departments to facilitate smooth operations and effective problem resolution.
• Contribute to continuous improvement processes by suggesting enhancements to workflows.
• Participate in team meetings and training sessions to stay updated on company policies and practices.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Customer Service Agent based in Greece, with fully paid relocation. This role is perfect for individuals seeking to embrace new experiences while providing outstanding customer support. You will be part of a vibrant team, helping Italian-speaking clients with their inquiries and enhancing their overall experience.

Responsibilities

• Provide exceptional customer service to Italian-speaking customers through phone, email, and chat.
• Assist clients with inquiries related to products, services, and account management.
• Resolve issues efficiently and professionally while maintaining high levels of customer satisfaction.
• Document customer interactions accurately in our CRM system to ensure clarity and continuity of service.
• Work collaboratively with team members to drive continuous improvement in service delivery.
• Stay updated on company offerings, promotions, and industry trends to provide valuable insights to customers.

Requirements

Mercier Consultancy MD is seeking talented individuals for the role of Irish Speaking Client Solutions Support, offering a unique opportunity with paid relocation to join our international team. This position is ideal for those who thrive in fast-paced environments and are passionate about delivering exceptional client service.

As a member of our client solutions team, you will be the primary point of contact for our Irish-speaking clients, assisting them in addressing their inquiries and providing tailored solutions to meet their needs. Your expertise in client relationship management will play a crucial role in ensuring our clients receive the highest level of support, fostering long-lasting partnerships.

Key Responsibilities

• Act as the main liaison for Irish-speaking clients, understanding their individual requirements.
• Respond promptly to client inquiries while providing effective solutions and support.
• Work collaboratively with internal teams to deliver exceptional service and implement client solutions.
• Gather and relay client feedback to enhance service offerings and client satisfaction.
• Facilitate training and knowledge-sharing sessions for clients regarding our products and services.
• Stay informed about industry developments and our solutions to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Polish Speaking individuals in Bulgaria, complete with a fully paid relocation package! This position is perfect for those looking to broaden their horizons and take on new challenges in a vibrant work environment. As part of our team, you will have the chance to utilize your language skills while contributing to our commitment to delivering exceptional service.

Key Responsibilities

• Provide support and assistance in Polish to clients through various communication channels such as phone, email, and chat.
• Manage customer inquiries, ensuring a high level of service and satisfaction.
• Document interactions accurately in our CRM system for tracking and follow-up.
• Collaborate with team members to enhance service offerings and client experiences.
• Stay informed about company products, services, and policies to provide accurate information to clients.
• Participate in training to continuously improve product knowledge and customer service skills.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction.

Key Responsibilities

• Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat.
• Respond accurately to inquiries regarding products, services, and company policies in a timely manner.
• Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction.
• Maintain meticulous records of customer interactions and resolutions in our CRM system.
• Collaborate with different departments to facilitate effective solutions to client needs.
• Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support.

Requirements