The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

About the Job

Excelya is looking for an experienced eCOA Lead Senior to join our innovative team! In this pivotal role, you will take the lead in managing electronic Clinical Outcome Assessments (eCOA) across clinical trials, ensuring that data collection meets the highest standards of quality, efficiency, and regulatory compliance.

As an eCOA expert, you will work collaboratively with various stakeholders to develop and implement strategies that enhance the clinical study experience for participants and investigators alike.

Main Responsibilities

• Lead the design, implementation, and management of eCOA solutions for clinical trials.
• Work closely with clinical project teams to deliver eCOA requirements aligned with objectives and timelines.
• Coordinate the development and maintenance of eCOA systems, ensuring compliance with relevant regulatory frameworks.
• Provide training and support to study teams on eCOA processes and tools.
• Monitor eCOA data quality and provide insights for continuous improvement.
• Collaborate with IT and third-party vendors to optimize eCOA technology and interfaces.

Requirements

About You

We are looking for a passionate individual who shares our values of audacity, care, and energy!

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do: 

Mercier Consultancy MD is thrilled to offer a position for a Nederlands Sprekende Wegenwacht Service Agent, specifically designed for remote work from Greece. In this vital role, you will provide road assistance and support to Dutch-speaking customers, ensuring their safety and satisfaction while they are on the road.

Responsibilities

• Assist Dutch-speaking customers who require roadside assistance via phone, providing timely and accurate information.
• Coordinate assistance services promptly, ensuring that customers receive the help they need as quickly as possible.
• Document customer interactions and service requests in the CRM system for record keeping and process improvement.
• Communicate clearly and clearly with customers, guiding them through the assistance process.
• Work collaboratively with service partners to ensure effective delivery of roadside assistance.
• Stay informed about company services, policies, and procedures to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to announce a fantastic opportunity for a Dutch Speaking Customer Service Agent to work remotely from Greece. This position offers a competitive salary of 1650 Euro per month and is ideal for dynamic individuals who are passionate about customer service and want to engage with Dutch-speaking clients from the comfort of their own home.

Responsibilities

• Provide excellent customer service to Dutch-speaking customers via phone, email, and chat, addressing their inquiries and concerns.
• Ensure a deep understanding of the company’s products and services to assist customers effectively.
• Handle and resolve customer complaints with professionalism, aiming for positive outcomes.
• Maintain accurate records of customer interactions in the CRM system for quality assurance and follow-up.
• Work collaboratively with team members to share knowledge and improve service efficiency.
• Stay updated on product information and industry trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Appointment Setter to join our growing team remotely from the beautiful country of Greece. This role offers a competitive monthly salary of 1650 Euro and provides an excellent opportunity for individuals who are skilled in communication and eager to connect with potential clients. In this position, you will be responsible for reaching out to prospects and setting appointments for our sales team.

Key Responsibilities

• Initiate contact with Dutch-speaking prospects to identify potential leads for our services.
• Engage prospects through calls, emails, and social media to schedule appointments.
• Maintain detailed records of interactions and appointments in our CRM system.
• Work collaboratively with the sales team to ensure smooth transitions from appointment setting to sales consultations.
• Provide constructive feedback to improve the outreach process and lead generation techniques.
• Stay up-to-date with industry knowledge to effectively communicate our offerings to prospects.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Customer Support Representative fluent in Danish and English, with the added benefit of relocation to Sofia, Bulgaria. This position is ideal for individuals looking to expand their horizons in a vibrant city while providing outstanding support to our customers. You will play a vital role in ensuring Danish-speaking clients receive exceptional service and assistance with their inquiries.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients through various channels, including phone, email, and chat.
• Address customer inquiries regarding products, services, and policies promptly and accurately.
• Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain thorough documentation of customer interactions and feedback in our CRM system.
• Collaborate with different departments to facilitate effective solutions and enhance the customer experience.
• Stay updated on product knowledge, services, and industry trends to provide the best possible support.

Requirements

Mercier Consultancy MD is excited to present a remarkable opportunity to kickstart your technical career with Proximus, including a paid relocation package. This position is ideal for motivated individuals looking to advance their technical skills in a dynamic and innovative environment. As part of the Proximus team, you'll be at the forefront of cutting-edge technology and customer service, helping to shape the future of telecommunications.

Key Responsibilities

• Engage in comprehensive training programs to develop technical knowledge and skills relevant to the telecommunications sector.
• Support and assist customers with technical inquiries and troubleshooting to enhance their experience.
• Collaborate with experienced professionals and participate in projects that drive service improvements and operational excellence.
• Document and report on technical issues, contributing to ongoing improvement initiatives.
• Stay informed on the latest technologies, products, and services offered by Proximus to provide informed support.

Requirements

Mercier Consultancy MD is seeking a Dutch Speaking Content Moderator to join our dynamic team in Bulgaria! This position comes with a fully paid relocation package, offering a fantastic opportunity for individuals looking to work in a culturally rich environment while helping to maintain a safe online community. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content to ensure it conforms to our community guidelines and enhances the experience for our Dutch-speaking users.

Key Responsibilities

• Moderate and assess user-generated content in Dutch to ensure compliance with community standards.
• Classify and evaluate content according to established moderation policies.
• Identify and report inappropriate content or violations to the appropriate teams.
• Provide insights on content trends and user engagement to refine moderation strategies.
• Collaborate with colleagues to enhance moderation processes and practices.
• Stay updated on company policies regarding content moderation and community engagement.

Requirements

Mercier Consultancy MD is seeking a Czech Speaking Content Moderator to join our team in Sofia, Bulgaria! This fantastic opportunity includes a fully paid relocation package, making it perfect for individuals looking to experience life in a vibrant European city while playing a crucial role in maintaining a safe online environment. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content to ensure it complies with established community guidelines.

Key Responsibilities

• Moderate and assess user-generated content in Czech to ensure adherence to community standards.
• Classify and evaluate content based on established moderation policies.
• Identify and escalate inappropriate content or violations to the relevant teams.
• Provide insights regarding content trends and user interactions to help refine moderation strategies.
• Work collaboratively with team members to enhance moderation processes and best practices.
• Stay updated on company policies related to content moderation and community engagement.

Requirements