Mercier Consultancy MD is excited to announce a vacancy for Polish Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are enthusiastic about providing assistance and support to clients seeking insurance solutions. As a customer service representative, you will utilize your fluency in Polish to effectively communicate with clients, addressing their inquiries and helping them navigate their insurance needs.

Key Responsibilities

• Manage customer inquiries related to insurance products, policies, and claims through phone, email, and chat in Polish.
• Provide clear and accurate information about coverage options and insurance procedures.
• Assist clients with policy modifications, renewals, and claims submissions.
• Resolve customer issues and complaints with professionalism and empathy.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with underwriting and claims teams to facilitate a smooth customer experience.
• Stay updated on insurance regulations and company products to provide the best service.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives in the insurance industry. This role is perfect for those passionate about helping clients navigate their insurance inquiries and ensuring they receive the best possible support. As a vital part of our team, you will assist customers from various Nordic countries, providing comprehensive service in their native languages while addressing their insurance needs.

Key Responsibilities

• Handle customer inquiries regarding insurance products, claims, and policies via phone, email, and chat in Nordic languages.
• Provide clear and accurate information on coverage options, premiums, and claims processes.
• Assist clients in completing claims submissions and managing follow-ups.
• Resolve customer issues and complaints efficiently to ensure satisfaction.
• Maintain detailed records of customer interactions and ensure data accuracy in the CRM system.
• Collaborate with underwriting and claims teams to deliver a seamless customer experience.
• Stay updated on industry regulations and changes to insurance products.

Requirements

Mercier Consultancy MD is thrilled to announce a new opportunity for Nordic Speaking Customer Service Representatives in the automotive industry. This role is perfect for enthusiastic individuals with a passion for cars and a commitment to delivering exceptional customer experiences. You will be the first point of contact for customers, assisting them with inquiries related to automotive products and services in their native Nordic languages.

Key Responsibilities

• Manage customer inquiries related to automotive services, vehicle specifications, and warranty information via phone, email, and chat in Nordic languages.
• Provide information on product features, pricing, and dealer locations.
• Assist customers with service appointments, troubleshooting vehicle issues, and processing warranty claims.
• Resolve customer concerns promptly, ensuring a high level of satisfaction.
• Document interactions accurately in the customer management system for follow-up and quality assurance.
• Collaborate with sales and service teams to improve customer experience and satisfaction.
• Stay up-to-date on automotive industry trends and company products to provide informed assistance.

Requirements

Mercier Consultancy MD is pleased to announce a new opening for German Speaking Customer Service Representatives in the insurance industry. This role is tailored for individuals who are customer-oriented and passionate about providing outstanding service. As a key team member, you will assist clients with inquiries regarding their insurance policies, coverage options, and claims processing, ensuring a smooth and positive experience.

Key Responsibilities

• Address customer inquiries regarding insurance products and services via phone, email, and chat in German.
• Provide detailed information about policy features, benefits, and coverage options.
• Assist clients in filing claims and resolving any issues that may arise during the claims process.
• Document customer interactions accurately and efficiently in the CRM system.
• Collaborate with claims adjusters and underwriting teams to ensure timely resolution of customer issues.
• Stay up-to-date with insurance regulations and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer a position for Dutch Speaking Customer Service Representatives in the insurance industry. This role is an excellent opportunity for individuals who excel in customer relations and are eager to support clients in navigating their insurance needs. As a representative, you will provide assistance in Dutch, ensuring that customers receive accurate information and exceptional service related to their insurance policies and claims.

Key Responsibilities

• Handle customer inquiries about insurance products, policy details, and claims processes via phone, email, and chat in Dutch.
• Provide clear and concise information regarding coverage options, rates, and benefits.
• Assist clients with submitting claims and resolving any issues that may arise.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with internal teams to ensure timely and effective resolution of customer issues.
• Stay up to date with industry regulations and product offerings to provide informed responses.

Requirements

Mercier Consultancy MD is seeking compassionate and dedicated individuals for the role of Dutch Speaking Customer Service Representatives in the healthcare industry. In this critical position, you will support our clients by providing vital information and assistance regarding healthcare services in Dutch. Your role will be pivotal in ensuring that our clients receive the best possible care and support during their interactions with our team.

Key Responsibilities

• Handle customer inquiries regarding healthcare services, insurance, and billing via phone, email, and chat in Dutch.
• Assist patients in understanding their healthcare options and guide them through processes such as appointments and claims.
• Resolve customer issues with empathy and professionalism, ensuring satisfactory outcomes.
• Maintain accurate records of customer interactions in our database.
• Collaborate with healthcare professionals to provide accurate and timely information to clients.
• Engage in continuous learning about healthcare services and regulations to better assist clients.

Requirements

Union Maritime is a leading global shipowner and shipping solutions provider, powering global trade by transporting essential cargo safely, sustainably, and efficiently. We operate with an unwavering commitment to excellence, leveraging extensive maritime expertise and innovative technologies to deliver reliable and agile services, enabling our partners to unlock new growth opportunities. We strive to build long-term partnerships and foster a culture of sustainability that creates value for our customers, crew, and the global communities we serve. 

We prioritise safety and environmental responsibility in all operations, continuously embracing digital innovation to optimise performance and reduce our ecological footprint. 

​We are currently looking for a junior role within the Post Fixtures Team at UML to support the Team leader and be responsible for their own claims and outstanding recoveries​ 

Requirements

The Credit Risk Manager is responsible for the day-to-day management of credit exposure across the group’s chartering, broking, financing, and other transactional activities. The Credit Risk Manager will be responsible for developing and maintaining credit limit protocols and individual counterparty limits, as well as management of interest-charging policy and practice, credit default identification, escalation, and reporting. The function requires close coordination with Finance colleagues on outstanding receivables and receipts, as well as with Legal on recoveries and commercial teams on mitigations and strategy.

Requirements

Key Responsibilities

1. Credit Risk Operations

-          Develop, implement, and maintain a robust credit risk policy accounting for counterparty types, transactions, regions, and sectors.

-          Monitor and enforce credit limits for counterparties, ensuring compliance with internal thresholds.

-          Develop and implement policy on application of interest terms in contracts.

-          Identify and escalate defaults and potential defaults.

-          Consult with relevant stakeholders on mitigations and recoveries.

-          Maintain a centralised tracking system for credit exposures, overdue accounts, and recovery efforts.

About AHOY:

AHOY is a pioneering tech company dedicated to developing innovative solutions that address the complexities of modern business logistics. We specialize in creating systems that streamline processes, enhance efficiency, and ultimately simplify cross-border shipping for our clients. Our vibrant culture promotes collaboration and creativity, allowing our team to drive impactful changes in the logistics industry.

Position Overview:

We are seeking a Senior Product Manager / Product Lead for our Cross-Border Shipping initiative at AHOY. In this role, you will take charge of our product strategy, from ideation to execution, ensuring that our offerings meet the dynamic needs of the market. The ideal candidate will have a deep understanding of shipping and logistics, exceptional leadership skills, and a track record of successful product management.

Requirements

Key Responsibilities:

As Union Maritime’s (UML) fleet continues to grow, within an increasingly complex regulatory landscape, with evolving client demands, there is a necessity to strengthen our specialist Commercial Operations team in a newly established global location, Houston, USA.  

This is an exciting opportunity to be the first Commercial Operator for Union Maritime in the USA; a proud milestone in the company’s history.

 The Commercial Operations team handles our tanker, chemical and dry bulk fleet globally.

UML also has a substantial newbuild programme underway, which consists of chemical and product tankers, in addition to dry bulk vessels, equipped with state-of-the-art wind-assisted propulsion technology, in addition to forward-thinking dual fuel configurations.

Core Role Function

 Our Commercial Operations team currently has offices in London (HQ), Lagos, Chennai and Singapore. Moreover, UML also has offices in Athens, Mumbai and Tokyo, making this an opportunity to join a truly global team.   

 To oversee the commercial operations for our owned fleet of tankers, both across spot and period charter structures. There may be the occasional requirement to assist with time zone coverage on our dry bulk vessels, when they are in the USA.

 As the first team member, there will be a strong expectation for the right candidate to drive uptake of our company systems and ways of working, to ensure a uniform global standard.