Mercier Consultancy MD is thrilled to announce openings for Greek Speaking Jobs in the vibrant city of Sofia, Bulgaria! This opportunity features fully paid relocation, making it easier than ever to start your adventure in this dynamic location. As a part of our team, you will engage with clients and customers in the Greek language, providing them with exceptional service and support.

Key Responsibilities

• Communicate effectively with Greek-speaking clients via phone, email, and chat to address their inquiries and requirements.
• Provide timely information on our company’s services and assist clients in navigating their options.
• Handle support requests and consultations, resolving any issues clients may encounter during their experience.
• Maintain accurate records of customer interactions using our CRM system.
• Collaborate with diverse teams to ensure a cohesive approach to customer service.
• Stay informed on industry trends and updates to provide accurate advice and recommendations to clients.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. This role is perfect for those who have a passion for customer service and wish to assist German-speaking clients with their travel and booking needs.

Responsibilities

• Provide exceptional support to customers in German through multiple communication channels, including phone, email, and live chat.
• Assist clients with the booking process, including making, modifying, and canceling reservations as needed.
• Troubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and service improvement.
• Work collaboratively with internal teams to resolve complex customer issues in a timely manner.
• Keep up-to-date with company policies, travel offerings, and promotions to share accurate information with customers.

Requirements

Mercier Consultancy MD is excited to offer a remarkable opportunity for a French Speaking Customer Service Agent for Booking.com, with the exciting option of paid relocation to the beautiful country of Greece. This role is tailored for those who are enthusiastic about customer service and are eager to assist French-speaking clients with their travel and booking inquiries, ensuring a pleasant and seamless experience.

Responsibilities

• Provide exceptional customer support to French-speaking clients through various channels including phone, email, and live chat.
• Assist customers with the booking process, including making, modifying, and canceling reservations.
• Troubleshoot any booking-related issues and offer effective solutions to enhance customer satisfaction.
• Ensure accurate documentation of all customer interactions in the CRM system for ongoing support and improvement.
• Work collaboratively with other departments to resolve complex customer issues promptly.
• Stay informed on company services, policies, and promotions to provide accurate advice and information to customers.

Requirements

Mercier Consultancy MD is thrilled to present a fantastic opportunity for Estonian Speaking Jobs in the vibrant city of Sofia, Bulgaria! We offer fully paid relocation to help you start your new adventure in a beautiful country. Join our dedicated team, where you will utilize your Estonian language skills to make a difference in the lives of our clients while experiencing the rich culture and history Bulgaria has to offer.

Key Responsibilities

• Engage with Estonian-speaking clients through various communication channels, addressing their queries and providing exceptional service.
• Assist in processing orders, managing account details, and ensuring a smooth customer experience.
• Collaborate with internal teams to fulfill customer needs and resolve any issues that may arise.
• Log all client interactions and transactions accurately in our CRM system for tracking and follow-up purposes.
• Maintain up-to-date knowledge of our services and products to provide informed recommendations to clients.
• Participate in team meetings and contribute ideas to improve service delivery and customer satisfaction.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for Dutch Speaking professionals to work in Sofia, Bulgaria, with fully paid relocation. This role is ideal for individuals looking to advance their careers while experiencing the vibrant culture and lifestyle of Bulgaria. You will be joining a dedicated team, where your language skills and expertise will be highly valued.

Key Responsibilities

• Provide excellent support and assistance to clients in Dutch, handling inquiries through various communication channels.
• Collaborate with team members to ensure high-quality service and resolve client issues swiftly and effectively.
• Maintain accurate records of client interactions and feedback for continuous improvement.
• Assist with various administrative tasks as needed to support overall team functionality.
• Stay informed about company products and services to provide accurate information to clients.
• Adapt to the evolving needs of the team and contribute to a positive workplace culture.

Requirements

We are looking for a Senior CRM Manager who will be responsible for developing CRM streams for Mining, GoMining Academy, and Miner Wars, as well as supporting the development of onboarding.

The key goal of the role is to grow CRM channel revenue within the assigned streams. This is an independent role for a specialist with strong analytical thinking, capable of making decisions and taking ownership of results

Responsibilities

• Develop and optimize CRM scenarios within the assigned streams.
• Design omnichannel flows (email, push, in-app).
• Develop, prioritize, and launch data-driven hypotheses.
• Run A/B tests with control groups and analyze their impact on key metrics.
• Segment users based on behavioral events and attributes.
• Define requirements for events and attributes in collaboration with the product team.
• Write communication copy; perform email HTML setup when needed.
• Delegate tasks and ensure quality of execution.
• Drive CRM channel revenue growth within the assigned scope.

Requirements

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

About the Role

As our SEO Expert, you will take full ownership of SEO strategy and execution for a portfolio of e-commerce clients. This is a client-facing role that combines strategic responsibility with hands-on implementation.

You will be responsible for developing, executing, and continuously improving SEO strategies that drive measurable organic growth. This role requires you to think ahead, identify risks early, and solve problems before they impact performance or client confidence.

You will work autonomously on day-to-day client work while collaborating closely with the Marketing Manager on strategic direction, complex challenges, and innovation within our SEO offering.

Mission Statement

The primary mission of the SEO Expert is to ensure that client SEO strategies are executed effectively, proactively, and with measurable business impact. This means anticipating challenges, adapting to changes in search behavior, and consistently delivering strong organic growth for e-commerce clients.

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role: