German Speaking Customer Service for Logistics & Supply Chain industry
Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are motivated by the challenges of the logistics field and are committed to delivering outstanding customer service. As part of our dynamic team, you will assist clients in navigating their inquiries related to shipping, warehousing, and supply chain management while providing support in German.
Key Responsibilities
- Handle customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in German.
- Provide accurate information on shipping rates, timelines, and customs regulations.
- Assist customers in resolving logistical issues and coordinating solutions effectively.
- Document customer interactions and maintain records in our CRM system.
- Collaborate with internal teams to ensure timely communication and service resolution.
- Stay informed about industry trends and best practices to better assist our clients.
Requirements