Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support Representative, with a fully paid relocation package to Bulgaria. This role is perfect for individuals who are passionate about customer service and want to work in an inspiring environment while supporting our Spanish-speaking clients.

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through various communication channels such as phone, email, and live chat.
• Respond to inquiries regarding products, services, and company policies quickly and accurately.
• Efficiently resolve customer complaints and issues to keep satisfaction levels high.
• Document all interactions with clients in our CRM system for thorough record-keeping and future reference.
• Collaborate with internal teams to ensure client needs are met and service quality is continually improved.
• Stay informed about company offerings and industry trends to provide informed advice to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Hungarian Speaking Customer Service Representatives, with a chance to work in beautiful Bulgaria and a fully paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and are eager to engage with clients in Hungarian across various communication channels.

Key Responsibilities

• Manage customer inquiries across phone, email, and chat in Hungarian, addressing issues and questions effectively.
• Provide comprehensive assistance on products or services, ensuring customers receive the support they need.
• Handle complaints and inquiries efficiently, striving to resolve issues promptly and improve customer satisfaction.
• Document all interactions and customer feedback in the CRM system for accurate tracking and analysis.
• Work collaboratively with internal teams to enhance service delivery and resolve customer issues.
• Stay updated on product knowledge and customer service best practices to provide the best assistance possible.

Requirements

Join Mercier Consultancy MD as a Hungarian Speaking Customer Service Specialist and embark on an exciting journey in beautiful Greece! We are seeking enthusiastic individuals fluent in Hungarian who are eager to provide exceptional customer support while experiencing the rich culture and lifestyle of Greece. With our paid relocation package, we make it easier for you to transition into this new role.

Key Responsibilities

• Provide high-quality customer service support to Hungarian-speaking clients through various channels, including phone, email, and live chat.
• Address customer inquiries and concerns promptly and effectively, ensuring a satisfactory resolution.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with team members to continuously improve the customer experience and service quality.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Stay informed about company policies, products, and promotions to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Care Representatives for a prominent Automotive Company! This role not only allows you to engage with customers in your native language but also includes paid relocation to the beautiful country of Greece. If you are passionate about automobiles and committed to providing exceptional service, we want you on our team!

Key Responsibilities

• Deliver outstanding customer support in German via phone, email, and live chat regarding automotive products and services.
• Assist customers with inquiries related to vehicle specifications, service appointments, warranty information, and general automotive queries.
• Collaborate with internal departments to address customer concerns and ensure swift resolution of issues.
• Document customer interactions accurately in the CRM system, tracking inquiries and follow-ups effectively.
• Collect feedback from customers to help improve service offerings and enhance customer satisfaction.
• Stay updated on the latest automotive trends and company products to provide knowledgeable assistance to customers.

Requirements

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals who are fluent in Swedish and are passionate about delivering outstanding customer service. In this role, you will be responsible for assisting our Swedish-speaking clients, addressing their inquiries, and ensuring a smooth and positive experience with our services.

Key Responsibilities

• Provide exceptional customer support to Swedish-speaking clients through various communication channels including phone, email, and live chat.
• Address inquiries related to products and services, ensuring accurate and clear communication.
• Resolve customer issues and complaints promptly, focusing on their satisfaction.
• Document all customer interactions and maintain organized records of inquiries and resolutions.
• Collaborate with different departments to enhance service delivery and improve overall customer experience.
• Stay informed about product updates and policy changes to better assist customers.

Requirements

Mercier Consultancy MD is pleased to announce exciting opportunities for Swedish Speaking Customer Support Representatives in Sofia. This position is perfect for individuals who are fluent in Swedish and are passionate about providing excellent customer service. As part of our team, you will assist our Swedish-speaking clients, ensuring their inquiries are addressed and their concerns resolved efficiently and effectively.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients through phone, email, and chat.
• Handle inquiries related to products and services, providing accurate and helpful information.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions and maintain comprehensive records for future reference.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay informed about product updates and changes to provide the best support to customers.

Requirements

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services.

Key Responsibilities

• Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat.
• Address inquiries regarding products and services and provide detailed, accurate information.
• Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction.
• Document all interactions with customers accurately and maintain thorough records.
• Collaborate with internal teams to improve service processes and enhance the customer experience.
• Keep up-to-date with product knowledge and updates to better assist clients.

Requirements