Mercier Consultancy MD is delighted to offer a remarkable opportunity for Turkish Speaking Customer Service Professionals to join our team in Sofia, Bulgaria. This position includes a fully paid relocation package, allowing you to embark on an exciting new adventure while building your career. We are seeking dynamic individuals who are committed to delivering outstanding customer service in a multicultural environment.

Key Responsibilities

• Provide excellent customer support in Turkish, efficiently addressing inquiries and resolving issues.
• Manage customer complaints professionally to ensure satisfaction and loyalty.
• Accurately log customer interactions in our CRM system for seamless follow-ups.
• Collaborate with team members to foster a supportive and effective working atmosphere.
• Stay updated on our products and services to provide knowledgeable assistance to customers.
• Engage in continuous training to improve skills and enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Turkish Speaking professionals to join our team in Sofia, Bulgaria! This position not only offers a chance to work in a vibrant city but also includes paid relocation, making it easier than ever to embark on your new adventure. In this role, you will utilize your Turkish language skills to assist clients and provide exceptional service in various capacities.

Key Responsibilities

• Engage with Turkish-speaking customers via phone, email, and chat, addressing their inquiries and providing detailed assistance.
• Support clients in navigating our services and ensuring satisfaction from the first point of contact.
• Manage administrative tasks related to customer accounts and documentation with precision and accuracy.
• Collaborate with team members to enhance service delivery and create a seamless customer experience.
• Maintain organized records of client interactions and feedback to contribute to service improvement.
• Stay informed about local market trends and cultural context to tailor services to the needs of Turkish-speaking clients.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Turkish Speaking Customer Service Agent to join our team. This position allows you to work in beautiful Bulgaria, with paid relocation included. You will be responsible for delivering top-notch support to our Turkish-speaking customers, ensuring they have a seamless experience with our offerings.

Responsibilities

• Assist Turkish-speaking customers via phone, email, and chat with inquiries related to products and services.
• Provide clear and accurate information on service offerings, account management, and troubleshooting assistance.
• Resolve customer complaints with professionalism, striving for customer satisfaction in every interaction.
• Document all customer interactions in the CRM system to ensure consistency and track feedback.
• Collaborate with internal teams to escalate and resolve complex issues effectively.
• Stay abreast of company policies, product updates, and industry trends to provide relevant support.

Requirements

We're looking for Turkish speakers for several different projects right now!

The office location is in Sunny Lisbon, Portugal.

What you'll do:

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ads’ delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: