Finnish Speaking Customer Service for Logistics & Supply Chain industry
Mercier Consultancy MD is thrilled to offer an excellent opportunity for Finnish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and want to provide top-notch support to customers while utilizing their language skills. You will be instrumental in ensuring that clients receive the assistance they need in Finnish, enhancing their overall experience in the logistics sector.
Key Responsibilities
- Manage customer inquiries regarding logistics services, shipments, and supply chain solutions via phone, email, and chat in Finnish.
- Assist customers with order tracking, logistics options, and any necessary adjustments to their shipments.
- Provide detailed information on shipping procedures, delivery times, and service offerings.
- Resolve customer concerns and issues promptly, maintaining a high level of satisfaction.
- Document all customer interactions accurately in the CRM system to ensure proper follow-up.
- Collaborate with internal teams to improve service delivery and streamline operations.
- Keep updated on industry trends and company services to provide relevant information to customers.
Requirements