DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Call Center Manager for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills.

As the Call Center Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements.

• Remote position, United States
• International travel, 1-2 weeks per quarter
• Full-time, Monday – Friday 9am – 5pm

About DSI

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will assist clients in Serbian, ensuring they receive the support they need to fully engage with their social media experiences.

Key Responsibilities

• Provide exceptional customer support by addressing inquiries related to account management, features, and troubleshooting of social media services via phone, email, and chat in Serbian.
• Assist users with onboarding processes, privacy settings, and content moderation issues.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address user issues and enhance the customer experience.
• Stay informed about the latest trends in social media and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for Slovak Speaking Customer Service Representatives in the finance industry. This role is tailored for individuals who are passionate about finance and customer service, looking to assist clients with their financial inquiries and needs. As a key member of our customer service team, you will ensure clients receive accurate information and support in Slovak.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management through phone, email, and chat in Slovak.
• Provide detailed information on banking services, loan options, and investment opportunities.
• Assist clients in resolving account issues, processing transactions, and understanding financial products.
• Document customer interactions diligently and maintain accurate records within the CRM system.
• Work collaboratively with other departments to address customer needs effectively.
• Stay informed about trends in the finance industry to provide relevant advice and assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Service Agent for a renowned German luxury brand of vehicles. This prestigious role invites you to be part of a company recognized for its excellence and innovation in the automotive industry. As a Customer Service Agent, you will deliver exceptional service to our Dutch-speaking clients, ensuring they receive personalized assistance that reflects the luxury brand's standards.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries about luxury vehicles and related services.
• Provide detailed explanations of vehicle features, specifications, and financing options to enhance customer understanding and satisfaction.
• Resolve any complaints or issues with a focus on delivering first-class customer service.
• Document all customer interactions accurately in our CRM system to ensure continuity in service.
• Collaborate with other departments to streamline processes and improve the overall customer experience.
• Stay informed about product launches, promotions, and luxury vehicle market trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food, beverages, and customer satisfaction, this role is an excellent fit for you. You will assist customers in navigating our offerings and ensure they have an enjoyable experience while communicating effectively in Swedish.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Swedish.
• Provide information on product availability, menu options, and special promotions.
• Assist customers with order placement, modifications, and any returns or issues.
• Resolve customer complaints and concerns promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with kitchen and service teams to ensure seamless order fulfillment and customer experiences.
• Stay informed about food and beverage trends to provide knowledgeable assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the healthcare industry. This role offers a unique opportunity for individuals who are passionate about helping others and are committed to providing exceptional service in a critical sector. In this position, you will assist patients and healthcare providers with inquiries, utilizing your fluency in Portuguese to ensure clear and empathetic communication.

Key Responsibilities

• Provide high-quality customer service by addressing inquiries related to healthcare services, appointment scheduling, and insurance information via phone, email, and chat in Portuguese.
• Assist patients in understanding their healthcare options and navigating the healthcare system.
• Resolve customer concerns with patience and empathy, ensuring a positive experience for all clients.
• Accurately document customer interactions and maintain detailed records in the customer management system.
• Collaborate with healthcare professionals to improve service delivery and patient satisfaction.
• Stay informed about healthcare policies and changes to provide up-to-date information.

Requirements

Mercier Consultancy MD is excited to recruit French Speaking Customer Service Representatives in the Information Technology (IT) industry. This opportunity is perfect for individuals who have a passion for technology and a strong desire to help clients navigate their IT needs. As a representative, you will provide vital support to customers, assisting them with inquiries regarding software, hardware, and IT services while delivering exceptional service in French.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and technical support via phone, email, and live chat in French.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Educate clients on product features, updates, and best practices for usage.
• Document customer interactions thoroughly to ensure accurate record-keeping.
• Collaborate with technical teams to escalate and resolve complex issues quickly.
• Stay updated on the latest IT trends and advancements to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Media & Entertainment industry. If you have a passion for media, entertainment, and delivering exceptional service, we want to hear from you! In this role, you will assist customers in navigating their inquiries, providing support related to content, subscriptions, and services, all while communicating effectively in Spanish.

Key Responsibilities

• Handle customer inquiries regarding media content, subscription services, and technical support via phone, email, and live chat in Spanish.
• Provide assistance with account management, billing questions, and service activation.
• Resolve customer issues and complaints promptly, ensuring a positive experience.
• Document all customer interactions accurately in our CRM system for follow-up and reporting.
• Collaborate with different departments to ensure seamless service delivery to customers.
• Stay up-to-date with the latest trends in media and entertainment to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the social media industry. This role is ideal for energetic individuals who are passionate about digital communication and social networking. As a representative, you will engage with customers in German, providing support and solutions for their inquiries regarding our social media platforms, ensuring they have the best possible experience.

Key Responsibilities

• Handle customer inquiries related to social media services, features, and troubleshooting via phone, email, and chat in German.
• Provide prompt and accurate responses to user questions and concerns regarding their accounts and usage.
• Assist users in navigating the platform and resolving technical issues.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate with internal teams to address user feedback and improve service delivery.
• Stay updated on industry trends and platform changes to better assist customers.

Requirements

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Data Import Specialist in United Kingdom.

As a Data Import Specialist, you will play a crucial role in ensuring that activated customers successfully transition their data into the platform. You will be responsible for importing data from legacy systems, often requiring you to clean up spreadsheets, apply PowerShell scripts, and ensure the data is in a usable format. You'll work closely with customers to guide them through the process, addressing their concerns and ensuring they feel confident in the system transition. With your expertise in data handling and problem-solving, you'll help streamline the customer experience and empower their business operations.

Accountabilities: