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Portuguese Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer a new opportunity for Portuguese Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering exceptional customer experiences. As a representative, you will assist clients with various inquiries and guide them through the vast array of entertainment options available.


Key Responsibilities

  • Address customer inquiries regarding media services, subscriptions, and entertainment content via phone, email, and live chat in Portuguese.
  • Assist customers with account management tasks such as setting up new subscriptions, canceling services, or troubleshooting issues.
  • Provide detailed information about media offerings, including new releases, features, and ongoing promotions.
  • Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
  • Maintain accurate documentation of customer interactions in the CRM system for tracking and follow-up purposes.
  • Work collaboratively with internal teams to improve service delivery and resolve customer concerns.
  • Keep informed about industry trends, new media content, and technology to provide relevant information to customers.

Requirements

Job Skills

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French Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for those who are passionate about media content and eager to assist customers with their entertainment needs. As a representative, you will provide essential support to clients while ensuring they enjoy a seamless and engaging experience in French.


Key Responsibilities

  • Manage customer inquiries related to media services, subscriptions, and entertainment options via phone, email, and live chat in French.
  • Assist customers with account issues, including subscription changes, cancellations, and troubleshooting technical problems.
  • Provide information on new releases, company offerings, and promotional campaigns.
  • Resolve customer complaints efficiently and maintain a high standard of customer satisfaction.
  • Accurately document all interactions in the CRM system and follow up as required.
  • Collaborate with other departments to improve service delivery and customer experience.
  • Stay informed about industry trends and company developments to better assist customers.

Requirements

Job Skills

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Spanish Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Media & Entertainment industry. If you have a passion for media, entertainment, and delivering exceptional service, we want to hear from you! In this role, you will assist customers in navigating their inquiries, providing support related to content, subscriptions, and services, all while communicating effectively in Spanish.


Key Responsibilities

  • Handle customer inquiries regarding media content, subscription services, and technical support via phone, email, and live chat in Spanish.
  • Provide assistance with account management, billing questions, and service activation.
  • Resolve customer issues and complaints promptly, ensuring a positive experience.
  • Document all customer interactions accurately in our CRM system for follow-up and reporting.
  • Collaborate with different departments to ensure seamless service delivery to customers.
  • Stay up-to-date with the latest trends in media and entertainment to provide informed support.

Requirements

Job Skills

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Polish Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce a vacancy for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about media content and are dedicated to providing exceptional support to our clients. As a representative, you will assist customers in navigating our services while communicating effectively in Polish, ensuring they have an enjoyable experience.


Key Responsibilities

  • Handle customer inquiries related to media and entertainment services, content subscriptions, and account management via phone, email, and chat in Polish.
  • Provide guidance on service features, help troubleshoot technical issues, and address customer concerns.
  • Assist customers with setting up accounts, managing subscriptions, and resolving billing inquiries.
  • Document customer interactions accurately and follow through on outstanding issues.
  • Collaborate with various teams to enhance the quality of service provided to customers.
  • Stay updated on the latest media trends and platform developments to inform and engage customers.

Requirements

Job Skills

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Dutch Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives in the vibrant media and entertainment industry. This role is perfect for individuals who are passionate about media, technology, and customer engagement. As a representative, you will assist customers with inquiries related to media content, subscriptions, and service issues, all while providing exceptional support in Dutch.


Key Responsibilities

  • Respond to customer inquiries regarding media and entertainment services, including streaming, subscriptions, and technical support via phone, email, and chat in Dutch.
  • Provide accurate information about products, services, and current promotions.
  • Assist customers with account management, including subscription changes and billing inquiries.
  • Resolve customer complaints and technical issues in a timely manner.
  • Document all customer interactions and ensure thorough follow-up for outstanding issues.
  • Collaborate with marketing and technical teams to ensure an enhanced customer experience.
  • Stay updated on new media content and industry trends to provide informed support.

Requirements

Job Skills

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