Mercier Consultancy MD is excited to offer an opportunity for Spanish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who have a keen interest in logistics and a passion for delivering exceptional customer service. As a representative, you will assist customers in Spanish, supporting them with their logistics inquiries and ensuring they receive timely and effective assistance.

Key Responsibilities

• Respond to customer inquiries regarding logistics services, shipments, and supply chain management via phone, email, and chat in Spanish.
• Provide information about shipping options, delivery timelines, and service regulations.
• Assist customers with order tracking, changes, and cancellations as necessary.
• Handle customer complaints and resolve issues with a focus on delivering solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with operational teams to provide real-time information and updates to customers.
• Stay informed about industry trends and company service offerings to enhance customer service.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This exciting position is ideal for individuals who are passionate about travel and hospitality, and who strive to provide guests with exceptional service. In this role, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a memorable experience.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and tourism services through phone, email, and live chat in Spanish.
• Provide information on local attractions, amenities, and travel itineraries.
• Assist customers with booking modifications, cancellations, and special requests.
• Resolve customer concerns with urgency and attention to detail to ensure ultimate satisfaction.
• Accurately document customer interactions in the CRM system for future reference.
• Collaborate with sales and operational teams to enhance service delivery.
• Stay updated on industry trends and company offerings to provide the best recommendations to customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Italian Speaking Customer Service Representatives in the Aviation industry. This role is tailored for individuals who are passionate about air travel and exceptional customer service. As a representative, you will assist passengers and clients with their inquiries related to flights, bookings, and aviation services, all while providing high-quality support in Italian.

Key Responsibilities

• Manage customer inquiries regarding flight schedules, ticket bookings, and airline policies through phone, email, and chat in Italian.
• Assist customers with navigating the booking process, making changes, and handling cancellations.
• Provide information on baggage policies, check-in procedures, and travel requirements.
• Resolve customer issues and complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system.
• Collaborate with operational teams to ensure timely communication of flight updates and service changes.
• Stay informed about the latest industry trends and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals who are passionate about customer service and have an interest in the energy industry. You will be responsible for assisting customers with their inquiries and guiding them through our services, all while providing excellent support in German.

Key Responsibilities

• Manage customer inquiries related to energy services, pricing, and account management via phone, email, and live chat in German.
• Provide information on product offerings, service agreements, and energy solutions.
• Assist customers with billing issues, service inquiries, and resolve concerns effectively.
• Document all customer interactions accurately in our CRM system.
• Collaborate with operational teams to ensure timely resolution of customer issues.
• Stay informed about industry trends, policies, and company offerings to provide up-to-date information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer service and have an interest in construction solutions. As a representative, you will provide support and assistance to customers navigating their construction-related inquiries, all while delivering outstanding service in German.

Key Responsibilities

• Handle customer inquiries regarding construction services, project specifications, and product information via phone, email, and chat in German.
• Assist customers with project planning, quotes, and service scheduling.
• Provide information regarding industry regulations, materials, and service timelines.
• Resolve customer issues and complaints effectively, maintaining a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference, ensuring compliance.
• Collaborate with project management and operational teams to deliver up-to-date information to customers.
• Stay informed about construction trends and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for German Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals with a passion for travel and exceptional customer service skills. As part of our team, you will assist customers with their aviation inquiries and needs while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding flight bookings, airline services, and travel regulations via phone, email, and live chat in German.
• Provide information about flight schedules, fares, and baggage policies to ensure customer understanding.
• Assist customers with changes to bookings, cancellations, and special requests.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with airline and operational teams to provide real-time updates to customers.
• Stay informed about changes in aviation protocols and service offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Dutch Speaking Customer Service Representatives in the aviation industry. This is a fantastic opportunity for those who are passionate about travel and aviation, and who are eager to provide exceptional support to customers in their interactions with airlines and aviation services. In this role, you will assist passengers and clients in Dutch, ensuring they receive accurate information and assistance for a smooth travel experience.

Key Responsibilities

• Manage customer inquiries regarding flight information, bookings, and airline services via phone, email, and live chat in Dutch.
• Provide assistance with changes to existing reservations, cancellations, and refunds.
• Support customers in understanding baggage policies, boarding procedures, and travel regulations.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with operational and technical teams to address queries and enhance service delivery.
• Stay updated on industry trends and airline policies to provide relevant information to customers.

Requirements

DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experiences, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

What You'll Be Doing

DSI, a Dallas-based sales enablement company has an immediate opportunity for an analytical Contact Center Administrator to support and expand the capabilities of our sales call center(s).

As the Contact Center Administrator, you will own the day-to-day operational administration of our call center platform and user management of related user applications for our sales call center team. You will be responsible for system configuration and user management based on best practices and business requirements, provide specialized expertise around products and implementation, and analyze performance metrics.

This position will report through our Systems Operations team and requires daily collaboration with senior level call center management (including international centers).

This is a remote opportunity; candidates must reside in the United States.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Our client is seeking to appoint a Project Controls Director who shall assume duties from the Operational Director to provide oversight on the one of their key projects. This includes, but is not limited to: