We are looking for an experienced Sales Director to lead our commercial strategy, accelerate growth, and strengthen partnerships. This role is central to driving revenue, building market presence, and ensuring exceptional performance across all sales functions.

You will lead a high-performing team, shape strategic direction, and collaborate across departments to deliver outstanding business results.

The Sales Director role exists to drive organizational growth and profitability by leading strategic account management, expanding partnerships, and ensuring exceptional commercial performance. Without this role, the business would face missed revenue opportunities, weaker market presence, underdeveloped partner relations, and reduced competitiveness in a rapidly evolving commercial landscape.

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

About the Job

We are seeking a Senior Medical Writer to produce medical writing deliverables (both regulatory and medical communication documents).

Main Activities:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As a Key Account Manager (KAM), you will own and grow relationships with some of our most strategic clients in the life sciences sector. You’ll act as a trusted advisor, ensuring client satisfaction, driving revenue growth, and shaping long-term partnerships that matter.

Main Responsibilities

• Manage 1 to 4 Top-10 client accounts, ensuring strategic alignment and business growth.
• Serve as the primary point of contact for key stakeholders, building trust and delivering value.
• Develop and execute annual account plans, including governance, risk management, and growth strategies.
• Identify and capture cross-sell and upsell opportunities across Excelya’s full service portfolio.
• Lead business reviews with clients and maintain a 360° view of the account.
• Oversee contract negotiations, renewals, and master agreements.
• Collaborate with internal teams (Operations, Business Managers, Marketing, Finance) to ensure seamless delivery.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As an Account Manager, you will be responsible for the retention, satisfaction, and growth of a portfolio of 5 to 10 strategic accounts among our Top-20 clients. Acting as the primary point of contact, you will ensure a 360° view of each account, strengthen relationships with senior stakeholders, and identify opportunities to expand our collaboration.

Main Responsibilities

Mercier Consultancy MD is thrilled to announce a unique opportunity for a Spanish Speaking Customer Service Agent based in Greece, with fully paid relocation. This position is perfect for individuals who are passionate about customer service and looking to explore a vibrant new culture while supporting a leading company in the region. As a customer service representative, you will assist Spanish-speaking clients, ensuring they receive top-notch service and support.

Responsibilities

• Engage with Spanish-speaking customers through phone, email, and chat to address inquiries related to products and services.
• Provide detailed information about services, assist with order issues, and ensure overall customer satisfaction.
• Resolve customer complaints effectively and professionally, escalating issues as necessary.
• Document customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with other team members to ensure an integrated approach to customer service and continuous improvement.
• Stay informed about product updates, promotions, and market trends that may impact customer experience.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Spanish Speaking Customer Service Agent to work remotely from Greece with paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and wish to join a vibrant team in a stunning location. You will be responsible for assisting our Spanish-speaking clients and ensuring they have an exceptional experience with our products and services.

Responsibilities

• Provide support to Spanish-speaking customers via phone, email, and chat, addressing inquiries and providing information about products/services.
• Resolve customer complaints, ensuring a high level of service and satisfaction.
• Document customer interactions accurately in the CRM system to facilitate quality assurance and follow-up.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.
• Participate in training and development sessions to continually improve your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a strong commitment to customer service and an interest in transportation solutions, this role is tailored for you. You will play a vital role in assisting customers with their transportation needs while providing exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Polish.
• Provide customers with information on shipping options, expected delivery times, and service regulations.
• Assist with the booking process, including changes and cancellations of services.
• Resolve issues or complaints promptly to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information and support to customers.
• Stay informed about transportation trends and service updates to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you are passionate about social media and enjoy connecting with users, this role is ideal for you. You will be responsible for assisting clients with their inquiries, troubleshooting issues, and enhancing their experience on our platform, all while communicating effectively in Polish.

Key Responsibilities

• Provide exceptional customer service by managing inquiries related to social media platforms, user accounts, and features via phone, email, and chat in Polish.
• Assist users with account setup, password recovery, and security inquiries.
• Offer support in navigating platform features, community guidelines, and troubleshooting common issues.
• Resolve user complaints and concerns efficiently and professionally to ensure satisfaction.
• Document all customer interactions accurately within the CRM system for follow-up and quality assurance.
• Collaborate with internal teams to enhance service delivery and address user feedback.
• Stay informed about platform updates, trends in social media, and best practices to provide relevant advice to users.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Polish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are passionate about customer interaction and retail products. As part of our customer service team, you will assist customers in Polish, addressing their inquiries and ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries regarding retail products, order statuses, and services via phone, email, and live chat in Polish.
• Provide information on product availability, pricing, promotions, and return policies.
• Assist customers with the entire order process, including placement, changes, and cancellations.
• Resolve customer complaints and issues professionally and promptly to ensure satisfaction.
• Document customer interactions accurately in our CRM system for tracking and future reference.
• Collaborate with other departments to improve customer experience and streamline processes.
• Stay informed about product knowledge and retail updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Renewable Energy industry. If you have a strong commitment to customer satisfaction and a passion for sustainable energy solutions, this role is tailor-made for you. As a customer service representative, you will assist customers in understanding renewable energy options while providing outstanding support in Polish.

Key Responsibilities

• Address customer inquiries related to renewable energy products, programs, and services via phone, email, and live chat in Polish.
• Educate customers on energy efficiency initiatives and the benefits of renewable energy solutions.
• Assist customers with account management, service inquiries, and troubleshooting issues.
• Document all customer interactions accurately in the CRM system while adhering to regulatory standards.
• Collaborate with technical experts to resolve customer concerns and enhance their experience.
• Stay informed about industry trends, company offerings, and customer preferences to provide relevant and accurate information.

Requirements