Mercier Consultancy MD is pleased to present an exciting opportunity for a Dutch/Flemish Speaking Agent for Proximus, allowing you to work remotely from the beautiful country of Greece. In this role, you will play a key part in delivering outstanding customer service to Dutch-speaking clients, helping them navigate Proximus' product offerings and support.

Responsibilities

• Provide exceptional customer service to Dutch/Flemish-speaking clients via phone, email, and chat, addressing inquiries and providing appropriate solutions.
• Assist customers with account management, troubleshooting, and any technical issues they may face with Proximus services.
• Keep up to date with Proximus' latest products, services, and promotions to provide accurate information.
• Document customer interactions and maintain accurate records in the CRM system for quality assurance.
• Collaborate with colleagues and other departments to ensure a seamless customer experience and resolve escalated issues efficiently.
• Contribute to ongoing improvements in customer service strategies and processes.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Dutch/Flemish Speaking Agent for Bofrost, offering the flexibility to work remotely from the stunning surroundings of Greece. In this role, you will be instrumental in delivering top-notch customer service to Dutch/Flemish-speaking clients, assisting them with their inquiries about Bofrost's premium frozen food products.

Responsibilities

• Engage with customers through phone, email, and chat in Dutch/Flemish, providing comprehensive support and information about Bofrost products and services.
• Assist customers with their orders, address any issues related to delivery, and ensure overall satisfaction.
• Troubleshoot problems and provide solutions, guiding customers on how to use Bofrost offerings effectively.
• Document customer interactions in the CRM system to ensure efficient service and to contribute to team performance metrics.
• Collaborate with other departments to resolve complex customer inquiries and improve service processes.
• Maintain up-to-date knowledge of product offerings and promotions to provide accurate information to customers.

Requirements

Mercier Consultancy Medical is seeking enthusiastic Nederlands/Vlaamse Klantenservice-vertegenwoordigers to join our team remotely from Greece! If you have a passion for customer service and enjoy helping others, this is the perfect opportunity for you. As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with their inquiries and ensuring a high level of satisfaction. We are committed to providing a positive working environment that values your contributions and supports your professional growth.

Key Responsibilities

• Provide exceptional customer service to clients through various channels (phone, email, and chat).
• Identify and resolve customer issues and queries in a timely manner.
• Document all customer interactions and maintain accurate records.
• Assist in the development of customer service procedures and best practices.
• Collaborate with team members to enhance customer satisfaction and loyalty.
• Stay updated on product knowledge and services offered by the company.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Nederlands/Vlaamse Klantenservice Medewerker (Customer Service Representative) in the vibrant city of Lisbon! If you are fluent in Dutch or Flemish and have a passion for providing outstanding customer service, we want to hear from you. In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive customer experience. We offer a competitive salary of 2000 Euro per month, as well as a dynamic work environment and the chance to be part of an international team.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and chat in Dutch or Flemish.
• Provide accurate information and support to clients regarding products and services.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Document customer interactions and update records as necessary.
• Collaborate with team members to improve service processes and experiences.
• Participate in training sessions to enhance product knowledge and service skills.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Technical Support Agent for remote work opportunities available worldwide. This position is ideal for tech-savvy individuals who excel in communication and enjoy helping customers resolve technical issues. As a member of our team, you will play a crucial role in ensuring our Dutch-speaking clients receive outstanding support for our innovative products.

Key Responsibilities

• Provide exceptional technical support to Dutch-speaking customers through various communication channels including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues with products and software efficiently.
• Explain solutions clearly to customers, walking them through the necessary steps.
• Log and track customer interactions and solutions in our CRM system.
• Work alongside product teams to report and escalate more complex technical problems.
• Continuously update your knowledge on product features and technical updates to enhance customer support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Agent based in Lisbon, with a competitive salary of 2000 Euro per month. In this role, you will be part of a dynamic team that provides exceptional support to Dutch-speaking clients, enhancing their experience with our services and products.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries and concerns with professionalism.
• Provide information about services, facilitate order placements, and manage customer accounts.
• Resolve customer complaints effectively while ensuring satisfaction and retention.
• Maintain accurate records of customer interactions in the CRM system for quality assurance.
• Collaborate with internal teams to improve processes and enhance customer service delivery.
• Stay updated on product knowledge and company policies to provide the best support possible.

Requirements

Join our vibrant team at Mercier Consultancy MD as a Dutch Speaking Customer Service Advisor and enjoy the flexibility of remote work! We are seeking enthusiastic individuals who are passionate about providing exceptional customer service to join our network of on-demand professionals.

In this role, you will assist Dutch-speaking customers with their inquiries and ensure they receive top-notch support. Your journey will begin with an intensive training program designed to equip you with all the knowledge and skills necessary to excel.

Key Responsibilities:

• Engage with Dutch-speaking customers via phone, email, and chat to resolve inquiries and provide support.
• Deliver an outstanding customer experience by addressing questions, concerns, and requests promptly.
• Document all customer interactions accurately in our systems.
• Collaborate with team members to share insights and improve service delivery.
• Stay updated on product offerings and company policies to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the retail industry, based in Sofia, Bulgaria. This role is ideal for individuals passionate about customer service and retail. As a representative, you'll assist customers with inquiries related to products, services, and promotions, all while enhancing their shopping experience in Polish.

Key Responsibilities

• Respond to customer inquiries regarding retail products, stock availability, and service options via phone, email, and live chat in Polish.
• Provide detailed information about promotions, pricing, and return policies.
• Assist customers with order placement, tracking, changes, and cancellations.
• Resolve any customer complaints or issues in a timely and effective manner.
• Maintain accurate documentation of customer interactions in our CRM system.
• Collaborate with internal teams to ensure smooth service delivery and improved customer experience.
• Stay informed about the latest product offerings and retail trends to assist customers effectively.

Requirements

Mercier Consultancy MD is on the hunt for a dedicated Hungarian Speaking Gaming Support Representative! This is an incredible opportunity to work in the vibrant city of Sofia, Bulgaria, with the perk of paid relocation. If you are enthusiastic about gaming and enjoy providing top-tier customer support, we want you on our team! You'll be the first line of support for our Hungarian-speaking customers, helping them enjoy our gaming platforms to the fullest.

Key Responsibilities

• Assist Hungarian-speaking clients through various channels, delivering exceptional customer service.
• Troubleshoot issues related to accounts and game play, ensuring a smooth gaming experience.
• Document customer interactions and feedback to drive service improvements.
• Collaborate with internal teams to resolve complex issues efficiently.
• Stay informed about company products and industry trends to provide informed support.

Requirements

Join the team at Mercier Consultancy MD as a Hungarian Speaking Gaming Support Representative! We are thrilled to offer this role with the exciting opportunity for paid relocation to Sofia, Bulgaria. If you are passionate about gaming and enjoy helping others, this position is perfect for you. You will support our Hungarian-speaking customers, ensuring they have the best experience while navigating our gaming products and services.

Key Responsibilities

• Provide exceptional customer support to Hungarian-speaking gamers via email.
• Assist with inquiries regarding game mechanics, account management, and technical issues.
• Identify common customer challenges and provide effective solutions to enhance gameplay experience.
• Maintain accurate records of customer interactions and feedback for ongoing improvement.
• Collaborate with the development team to escalate and resolve complex issues.
• Stay updated on the latest gaming trends, updates, and company policies.

Requirements