Polish Speaking Customer Service for Online Marketplace - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a position for Polish Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work remotely from Greece. This role is perfect for individuals who have a passion for e-commerce and customer support. As a representative, you will assist customers in Polish, providing them with a seamless online shopping experience and addressing their inquiries about products and services.
Key Responsibilities
- Respond to customer inquiries related to online orders, product details, and marketplace policies through phone, email, and chat in Polish.
- Assist customers with account issues, payment inquiries, and order tracking.
- Resolve customer complaints and escalations with a focus on providing excellent service.
- Document all customer interactions accurately in our CRM system.
- Collaborate with logistics and product teams to ensure timely resolution of issues and customer satisfaction.
- Stay updated on marketplace offers, products, and industry trends to provide relevant information to customers.
Requirements